• Serve as primary administrator for Salesforce including day-to-day support requests • Manage troubleshooting issues, resolving system errors, and responding to user inquiries • Maintain system configuration including custom objects, fields, page layouts, validation rules, workflows, and flows • Support new user onboarding, training, and ongoing user adoption efforts • Partner with Rev Ops and leadership to continuously improve Salesforce usability and performance • Collaborate with Sales and Customer Success leadership to understand business processes and translate them into scalable Salesforce solutions • Identify process gaps and recommend system enhancements to improve efficiency and pipeline visibility • Implement automation (flows, workflows, approvals) to streamline sales and customer success processes and reduce manual work • Support pipeline management processes including opportunity stages, forecasting, and activity tracking • Create and maintain reports and dashboards to provide visibility into pipeline health, sales and customer success performance, and key KPIs • Ensure data integrity through regular audits, deduplication, and data governance best practices • Monitor and improve data quality standards across accounts, contacts, leads, and opportunities • Provide actionable insights to Sales leadership through reporting and analysis • Act as liaison between business users and technical teams for system enhancements and projects • Participate in cross-functional initiatives to improve revenue operations and customer lifecycle management • Provide ongoing training and documentation to support Salesforce adoption

The Salesforce Administrator will play a critical role in maintaining and optimizing the Salesforce platform to support the Sales organization. This role is responsible for system administration, data integrity, process automation, and enabling sales teams through improved usability and insights. Operates with moderate independence and reports directly to Director of Growth Operations  Responsibilities:    Salesforce Administration & Support  - Serve as primary administrator for Salesforce including …  - Manage day-to-day support requests including troubleshooting issues, resolving system errors, and responding to user inquiries  - Maintain system configuration including custom objects, fields, page layouts, validation rules, workflows, and flows  - Support new user onboarding, training, and ongoing user adoption efforts  - Partner with Rev Ops and leadership to continuously improve Salesforce usability and performance    Sales Process Optimization  - Collaborate with Sales and Customer Success leadership to understand business processes and translate them into scalable Salesforce solutions  - Identify process gaps and recommend system enhancements to improve efficiency and pipeline visibility  - Implement automation (flows, workflows, approvals) to streamline sales and customer success processes and reduce manual work  - Support pipeline management processes including opportunity stages, forecasting, and activity tracking  - Support Customer Success Account Plans, Cases and Opportunity management to ensure proper account tracking   Reporting & Data Management  - Create and maintain reports and dashboards to provide visibility into pipeline health, sales and customer success performance, and key KPIs  - Ensure data integrity through regular audits, deduplication, and data governance best practices  - Monitor and improve data quality standards across accounts, contacts, leads, and opportunities  - Provide actionable insights to Sales leadership through reporting and analysis    Cross-Functional Collaboration  - Partner with Sales, Marketing, Customer Success, and Rev Ops to ensure alignment across systems and processes  - Support integration between Salesforce and other sales tools (e.g., marketing automation, enrichment tools, CPQ, etc.)  - Act as liaison between business users and technical teams for system enhancements and projects  - Participate in cross-functional initiatives to improve revenue operations and customer lifecycle management   Sales Team Enablement  - Provide ongoing training and documentation to support Salesforce adoption  - Maintain a library of training videos  - Create user guides, best practices, and communication updates for system changes  - Support sales meetings and operational cadences with data and system insights  - Stay current on Salesforce releases, features, and industry best practices

• Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks. • Assist in training new users and growing the Salesforce.com skill set across the organization. • Support other team members on special projects as needed. • Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow. • Work independently and collaborate with others to deliver effective solutions that meet business requirements. • Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind. • Routinely test the stability and functionality of applications, recommending performance improvements where possible. • Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.

Title: Salesforce Administrator Location: Indianapolis, IN // Austin, TX Job Type: Full-time Department: Strategic Account Management Job Description: This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week. Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we're looking for an approachable, friendly team player. Responsibilities - Manage incoming ticket requests from internal users - Provide real-time support for issues relating to Salesforce and other integrated systems - Assist with break/fix requests - Assist in system testing to ensure enhancements work properly - Handle ad hoc report & dashboard requests - Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives - Collaborate with internal teams to understand their needs and develop Salesforce solutions for them - Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records - Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts - Leverage declarative tools to enhance system configurations while adhering to best practices Requirements Required Qualifications - 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required - Bachelor's degree or equivalent work experience - Understands the Salesforce database structure & best practices - Takes initiative and delivers results with minimal supervision - Strong business acumen, technical aptitude, analytical skills, & attention to detail - An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets Preferred Qualifications - Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot - Workflow & Automation Platforms: Zapier, Formstack, Jotform - Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign - Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools - Positive attitude and growth mindset Perks of Scale Computing - Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire - 401(k), FSA, HSA - Casual dress code - Fully stocked kitchen - Vibrant and Inclusive Workplace Atmosphere - Paid company holidays - Discretionary time off policy - Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.