Thunder

Role Description Thunder’s Delivery team implements technology-based solutions in the areas of business intelligence, analytics, information management, reporting and mobility. This team configures the company's proprietary software used to streamline business processes for commercial groups at client organizations. They take overall ownership of the delivery of the technical solutions, leading the design and development phases and collaborating with other teams for business requirements and system testing. The Salesforce Data Cloud Developer will draw on their skills and experience to create modules and packages which are holistically sound, contributing to discussions regarding the design of a set of solutions that will maximize the potential of the Salesforce platform. The candidate will work on application development using best practices as well as setting up and modifying systems built within Salesforce to solve some of the most exciting problems for our clients. Responsibilities - Data Cloud Architecture and Data Model Setup. - Data transformation using SF data cloud tools. - Data ingestion and integrations in batch as well as API based integration. - Calculated insights and formula field setup. - Segment creation and activation. Experience - Hands-on experience with Salesforce, implementing solutions using the Salesforce out of the box functionalities and custom codes as required. - Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem. - Experience with data management and governance best practices including privacy and consent. - Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution. - Broad understanding of SDLC concepts as well as system design including REST APIs, OAuth 2.0, SOAP. - Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions. Qualifications - Bachelor's or Master’s degree in Computer Science, MIS, IT or other computer related disciplines. - 3-5 years of experience in IT, 2+ years of experience working as a Salesforce developer. - Detail-oriented and able to manage numerous deadlines & deliverables. - Active Salesforce Certifications are strongly preferred. - Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects. - Experience with Agile development processes is preferred. - Strong communication skills – written, verbal and interpersonal. - Ability to build and maintain effective working relationships with other team members (immediate team as well as cross-functional teams). - Strong analytical and problem-solving skills. - Self-motivated with good judgment and decision-making skills. - Fluency in English. Required Salesforce Certifications - Salesforce Administrator - Salesforce Advanced Administrator - Salesforce Platform Developer Preferred Salesforce Certification - AI Specialist - Data Cloud Consultant Benefits - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards. - Work from anywhere (well, almost 😉) - Permanent Work From Home (WFH) and an annual WFH Stipend. - People-First Flexibility – Policies shaped by your feedback to ensure professional and personal thriving. - Work Smart, Play Hard - Casual get-togethers, fun virtual activities, and company celebrations.

Role Description Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals. Ideal candidates will demonstrate previous consulting experience in Salesforce Field Service and Service Cloud, complying with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, as well as to accurately estimate the technical level of effort required for scope of work sold. Responsibilities - Responsible for Salesforce Field Service and Service Cloud solution design and implementation - Leading business and technology analysis and provide CRM domain expertise - Leading client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views - Partnering with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold - Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team - Championing the adoption of reusable architecture assets to improve efficiency - Producing documentation to aid in the understanding of existing architecture solutions - Owning the overall execution of implementation deliverables and QA Qualifications - 4-6+ years of consulting experience within the Salesforce ecosystem - 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud - Foundational understanding of Field Service Object Model, including Work Orders and Service Appointments - Experience with Field Service scheduling and optimization logic/principles (Preferred) - Significant experience across Salesforce suite of products including Sales Cloud, Marketing Cloud, and/or Experience Cloud (Preferred) - Experience solutioning on the Salesforce platform, particularly for a variety of clients (including enterprise) - Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations - Strong business processes, process documentation, and process improvement skills - Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role Equal Opportunity Statement Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Recruitment Policy Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

Role Description Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. Our SAs are responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria, while governing the execution of implementation deliverables. This Solution Architect functions as a liaison between our customer and the Thunder team, translating client requirements into the architecture for key client needs. Ideal candidates will demonstrate previous consulting experience specifically in Agentforce Revenue Management (RCA, CPQ, Billing), and will partner with the Capability Lead to comply with best practices related to solution design, documentation, and guidelines. - Responsible for overall Revenue Cloud (CPQ & Billing) solution design and implementation - Lead client architecture initiatives from inception to completion, collaborating with business users to create architecture in alignment with business needs - Lead business and technology analysis and provide CRM domain expertise - Act as a technical subject matter expert for business users, and challenge point of views as necessary - Champion the adoption of reusable architecture assets to improve efficiency (including adding to Thunder’s solutions and accelerators!) - Produce documentation to aid in the understanding of existing architecture solutions - Mentor Revenue Cloud/CPQ Consultants, and other junior members across Thunder Qualifications - 4-6+ years’ of consulting experience within the Salesforce partner/consulting ecosystem - 2+ years’ leading projects in the capacity of a Solution Architect within Revenue Cloud, with the demonstrable capability in architecting solutions and solutioning independently for a variety of clients (including complex, Enterprise engagements) - Significant knowledge of Salesforce's suite of products, such as Sales Cloud, Service Cloud, and/or Experience Cloud - Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations - Strong business processes, process documentation, and process improvement skills - Willingness to achieve additional certifications on emerging technologies as required per role Requirements - Required Salesforce Certifications: - CPQ Specialist - Revenue Cloud Accredited Professional - Nice to Have Certifications: - Billing Specialist Superbadge - Advanced Billing Specialist Superbadge - Industries CPQ Developer Certification - OmniStudio Consultant Certification Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Role Description We are seeking an Information Assurance Specialist who will serve as the lead for security and compliance across complex, cloud-based systems supporting federal programs implementing Salesforce and AWS products. This person will ideally be a motivated and customer-oriented cybersecurity professional who will act as a key advisor to cloud program teams. This role is central to managing the full lifecycle of the Authorization to Operate (ATO), encompassing preparation, continuous monitoring, and effective risk management. Our ideal candidate is a highly motivated self-starter who possesses the vision and drive to steer our security and compliance initiatives. We are looking for someone with a strong background of previous, relevant experience who can hit the ground running and contribute to our newly founded Federal practice. - Lead security and compliance activities for complex cloud-based systems or cloud programs. - Oversee ATO preparation, continuous monitoring, and risk management. - Ensure cloud solutions meet regulatory, contractual, and policy cloud and contractual requirements. - Advise cloud programs teams on security best practices. - Lead work with Government ISSOs through the ATO process. Qualifications - Minimum of five (5) years of Federal cybersecurity experience, preferably with information assurance experience on Salesforce, AWS, or other SaaS technologies. - Experience maintaining compliance with RMF (Risk Management Framework), FISMA, NIST, and organizational security requirements. - Experience managing Plan of Action and Milestones (POA&Ms) to monitor system vulnerabilities and mitigation strategies. - Certifications: CISSP, CISM, CAP, or other relevant certifications are highly desired. - Must possess a Bachelor's Degree in cybersecurity, computer science, information technology, or related fields. - US Citizenship Required, with ability and willingness to obtain Security Clearance(s) (Secret Clearance strongly preferred). - U.S. citizens are encouraged to apply. Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Role Description Thunder is expanding its strategic partnership with AWS, and we are looking for a dedicated Business Analyst to join our Amazon Connect practice. In this role, you will act as a critical bridge between our clients' business needs and the technical implementation of Contact Center as a Service (CCaaS) solutions. You will work closely with Solution Architects and Developers to translate complex business requirements into scalable Salesforce and Amazon Connect configurations. If you are a curious problem-solver who loves refining processes and building the future of cloud consulting, you'll fit right in with our culture of builders. Day-to-Day Roles + Responsibilities - Requirements Engineering: Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice. - Solution Design Support: Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals. - Project Management: Wear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reports. - Process Improvement: Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots. - Client Engagement: Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT). Qualifications - US Citizen with the ability to obtain security clearance(s) - 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner. - Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice. - Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously. - Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM. - Proven success in partnering with nearshore and offshore resources to deliver project success. - Bachelor’s Degree preferred. - Federal Experience Strongly Preferred Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Role Description The Vice President, Global Delivery is responsible for the operational execution, staffing strategy, delivery governance, and overall performance of Thunder’s global delivery organization. This leader owns the execution engine of the company, ensuring projects are delivered with high quality, strong margin performance, predictable forecasting, and disciplined operational governance across all regions, practices, and customer portfolios. The VP, Global Delivery leads Thunder’s PMO, Resource Management, and Regional Delivery organizations while partnering closely with Architecture, Practice Leadership, Account Delivery/Customer Success, Sales, and Finance to ensure delivery execution aligns with company objectives, customer outcomes, and financial targets. This role serves as the executive owner for delivery execution and operational accountability, ensuring Thunder maintains a scalable, high-performing delivery organization capable of supporting rapid growth without compromising delivery quality, margin integrity, or customer trust. Key Responsibilities - Global Delivery Leadership & Operational Execution - Lead and scale Thunder’s global delivery organization, including PMO, Resource Management, and Regional Delivery Leads. - Establish operational accountability across delivery teams for execution quality, forecast accuracy, margin performance, and customer outcomes. - Drive organizational consistency, operational maturity, and delivery excellence across all delivery functions. - Ensure delivery operations scale effectively across multiple practices, technologies, industries, and regions. - Resource Management & Utilization Optimization - Own company-wide staffing strategy and resource allocation across all delivery portfolios. - Maximize global resource utilization by optimizing staffing across regional, vertical, and practice silos. - Partner with Practice Leadership and Architecture leadership to align staffing capabilities with delivery demand and strategic growth areas. - Establish capacity planning processes to proactively manage hiring, bench health, contractor utilization, and delivery demand forecasting. - Drive balanced utilization performance while protecting delivery quality and employee sustainability. - Delivery Performance & Margin Management - Own operational delivery performance across all active customer engagements. - Drive project teams to achieve delivery margin targets, forecast accuracy expectations, and delivery quality standards. - Establish operational governance for project health reviews, delivery escalations, staffing risks, and financial performance management. - Partner with Finance and executive leadership to improve predictability in revenue recognition, staffing efficiency, and project economics. - Ensure delivery teams proactively manage scope, staffing, risks, dependencies, and change control throughout project execution. - Escalation Management & Delivery Recovery - Serve as the executive escalation leader for at-risk projects, operational delivery issues, and resource conflicts. - Lead recovery planning and operational intervention efforts to restore project health and protect customer relationships. - Drive accountability and corrective action plans for projects experiencing margin erosion, delivery delays, forecast variance, or execution risks. - Partner with Account Delivery and executive leadership on strategic customer escalations and executive communications. - Delivery Governance & Methodology Enforcement - Ensure all delivery teams consistently follow Thunder’s unified Strike Methodology, governance standards, and operational controls. - Drive adoption of delivery governance frameworks, delivery lifecycle standards, and operational best practices. - Establish accountability mechanisms for methodology compliance, project health reporting, staffing governance, and operational execution. - Partner with Architecture and Practice Leadership to continuously improve delivery processes, tooling, and operational standards. - Cross Functional Leadership & Strategic Alignment - Partner closely with Sales, Account Delivery, Architecture, Practices, and Finance to ensure alignment between sold solutions and delivery execution. - Support executive leadership on organizational design, operational scaling strategies, and delivery transformation initiatives. - Drive alignment between business growth objectives and operational delivery capacity. - Reinforce clear accountability boundaries between sales, customer management, architecture, and delivery operations. Qualifications - 12+ years of overall experience in enterprise consulting, systems integration, professional services, or delivery leadership. - 5+ years of leadership experience within the Salesforce consulting ecosystem. - Proven experience leading large scale global delivery organizations within a consulting or systems integration environment. - Strong background managing PMOs, resource management organizations, delivery operations, or multi-region delivery teams. - Experience managing complex enterprise portfolios with accountability for utilization, margin performance, forecasting, and delivery governance. - Demonstrated success leading operational turnaround, delivery recovery, and escalation management efforts. - Strong operational leadership and organizational management capability, with experience operating with multiple executive stakeholders. - Deep understanding of professional services economics, utilization management, and delivery margin performance. - Strong executive communication and escalation management skills, with the ability to lead through influence across Delivery, Sales, Architecture, Practices, and Finance. - Strong decision making, prioritization, and accountability management capability. - Excellent organizational, staffing, and operational governance skills. - Strong understanding of delivery methodologies, project governance, and systems integration delivery models. - Ability to build scalable operational processes while maintaining execution discipline. Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Company Description Applicants must be currently authorized to work in the United States on a full-time basis.

Role Description As a Salesforce Developer you will be responsible for supporting Salesforce CRM products including all third-party software integrations, most specifically within Sales Cloud and Field Service. Taking a leadership role in projects, you will be the primary point of contact for Thunder's Customer Success Manager (CSM) and clients, and will delegate cases to all project team members. You will also be accountable for each project team member’s performance within the project. Ideal candidates are Subject-matter experts in your field and as such, will provide mentorship to the more junior members of the team! - Manage cases and tasks assigned on a daily basis - Work on and resolve cases within the specified SLAs - Handle all basic administrative and development functions such as, but not limited to, user account maintenance, reports and dashboards, data management, etc. - Design, configure, and manage integrations between Salesforce and external systems using SOAP and REST APIs, other Salesforce APIs, and ETL tools. - Effectively act as the liaison between our users, vendors and the application development teams - Collaborate with members of the user community to define and document development requirements - Participate in reviewing the business user and product requirements, and application design - Provide an accurate status report to the project lead consultant - Provide end user support, work on configuration changes, bug fixes, and minor enhancements - Act as the immediate point of escalation for Associate Consultants, Consultants, and Developers - Subject-matter expert who can provide assistance to anyone who seeks help Qualifications - 3-5+ years experience developing specifically for Salesforce CRM products (Field Service, Sales Cloud, Service Cloud, Marketing Cloud, etc.) - Strong expertise in Salesforce technical aspects, including Apex, Lightning Components, and SOQL - Strong experience with Salesforce integrations: SOAP and REST Web Services/APIs, other Salesforce APIs, and ETL tools - Demonstrated mastery in relational databases, object-oriented programming, software development lifecycle, algorithm analysis - Mastery of languages like Java, Javascript, C++, C#, CSS, HTML - Great work ethic - Ability to work independently and in a fast-paced, team environment - Creative, critical thinker, analytical (ability to think out of the box) - Good problem-solving/troubleshooting skills - Time-management and priority management skills - Effective communication skills (i.e. able to translate technical requirements into business language) - Ability to be proactive, and work efficiently and productively with very minimal supervision - Dependable and trustworthy Requirements - Required Salesforce Certifications: - Salesforce Administrator - Salesforce Advanced Administrator - Salesforce Platform Developer - Preferred Salesforce Certification: - AI Specialist Benefits - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! - Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally. - Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.

Role Description The Vice President, Account Delivery and Customer Success is responsible for the overall health, performance, retention, and growth of Thunder’s strategic customer portfolio. This leader oversees Thunder’s Account Delivery Management function, including Account Delivery Owners and Engagement Managers, ensuring strong delivery governance, executive customer alignment, proactive risk management, and long term customer success. This role serves as a key executive partner across Sales, Global Delivery, Architecture, and Finance to ensure customer engagements deliver measurable business value while maintaining strong commercial and operational performance. The VP, Account Delivery and Customer Success acts as the executive escalation leader for strategic accounts and is responsible for building scalable customer governance processes that strengthen customer relationships, renewals, and account growth. Responsibilities - Customer Portfolio Governance & Health - Own the health, retention, and growth of Thunder’s strategic customer portfolio - Lead and scale the Account Delivery Management organization - Establish governance processes for customer health, executive alignment, escalations, and account planning - Drive customer satisfaction, adoption, and long term value realization - Executive Relationship Management - Build and maintain executive-level relationships with customers and strategic partners - Serve as an executive escalation leader for high visibility customer situations - Lead strategic customer discussions focused on roadmap alignment, business priorities, and delivery outcomes - Delivery Governance & Risk Management - Partner with Delivery Leadership and Sales teams to ensure successful customer outcomes - Proactively identify and mitigate delivery, commercial, and relationship risks across customer portfolios - Lead recovery planning and executive communications for escalated accounts and projects - Growth & Renewals - Partner with Sales and Practice Leadership to support renewals, expansion opportunities, and strategic account growth - Ensure account teams maintain strong executive alignment and customer engagement throughout the customer lifecycle - Support account planning and long term customer roadmap discussions - Organizational Leadership - Mentor and develop Account Delivery Owners and Engagement Managers - Drive operational maturity, consistency, and accountability across the Account Delivery organization - Partner with executive leadership on organizational design, scaling strategy, and customer engagement models Qualifications - 12+ years of experience in enterprise consulting, systems integration, customer success, or delivery leadership - Proven experience managing strategic customer relationships and complex enterprise portfolios within the Salesforce ecosystem - Experience leading customer-facing delivery, engagement management, or account governance organizations - Strong background in escalation management, executive communication, and cross-functional leadership - Proven ability to build deep, trusting relationships with senior stakeholders and maintain a strong executive presence under pressure - Exceptional leadership skills with a demonstrated ability to influence and collaborate effectively across Sales, Delivery, Architecture, and Finance teams - Strong business acumen, with the ability to balance operational efficiency with commercial strategy and growth - Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies (preferred) Benefits - Comprehensive Benefits with Sequoia - Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact - Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career - Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility - We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Company Description Applicants must be currently authorized to work in the United States on a full-time basis.

Role Description We are seeking a Salesforce Developer with a strong background in Mobile Development to join our Federal practice. In this role, you will focus on building and optimizing secure mobile applications on the Salesforce platform. You will design, develop, and deploy secure Salesforce Service Cloud solutions that redefine how agencies interact with constituents. This role collaborates with Technical Architects, Business Analysts, and Program Managers to implement customized, scalable, and compliant Salesforce solutions. - Develop, design, and deploy customized, responsive Salesforce mobile solutions - Develop and configure Apex classes, triggers, and Lightning Web Components - Configure and customize Service Cloud features, including Case Management, Knowledge Base, and Omni-Channel routing - Ensure all developments comply with Federal security standards, including FedRAMP, NIST guidelines, and agency-specific protocols - Collaborate with BAs and Solution Architects to translate complex mission requirements into high-impact technical designs - Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements Qualifications - 5+ years of hands-on Salesforce development experience with strong proficiency in Apex, Visualforce, and LWC - Proven track record building scalable, high-performance applications that support mobile use cases - Prior experience integrating Salesforce into Federal legacy systems - Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments - Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs - US Citizenship required, with ability and willingness to obtain security clearance(s) - Bachelor's degree required - Required: Salesforce Platform Developer I Certification - Preferred: Service Cloud Consultant, Salesforce Certified Platform Developer II, and/or Salesforce Certified AI Specialist Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally

Role Description We’re seeking a Federal Solution Architect who plays a key leadership role in designing and driving the successful delivery of complex Federal Salesforce Public Sector solutions, specifically within Service Cloud. Working closely with the Program Manager, the Solution Architect functions as a liaison between the Federal client and the Thunder team, translating mission requirements into scalable architecture. This role requires a blend of technical mastery, strategic vision, and the ability to operate within the rigorous security and compliance standards of cleared Federal delivery environments. - Lead the overall Salesforce Service Cloud and Public Sector solution design and implementation, ensuring alignment between mission objectives and technical architecture. - Develop high-level solution architecture and detailed design documents that comply with Federal standards and security requirements. - Serve as a primary point of contact for cleared Federal stakeholders, facilitating technical discovery and aligning solutions with business strategies. - Partner with Technical Architects to ensure adherence to best practices, industry standards, and Federal compliance for Salesforce environments. - Mentor and lead development teams, Business Analysts (BAs), and QA resources to ensure the technical success of the program. - Identify and mitigate technical risks and partner with sales/business development teams to accurately estimate the level of effort for Federal bids. - Stay updated with the latest Salesforce trends—including Government Cloud Plus, Service Cloud, and Agentforce—to provide innovative solutions for Federal clients. Qualifications - 8-10+ years of extensive experience in Salesforce architecture and implementation, preferably in large-scale Federal environments. - 3-5+ years of proven experience solutioning for Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud. - Proven working knowledge of Agentforce and Salesforce AI capabilities, including the ability to architect autonomous agents and generative AI solutions within a secure Government Cloud Plus environment. - Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling. - Exceptional stakeholder management and executive-level presentation skills. - Strong strategic planning, governance, and organizational skills. - Proven ability to lead cross-functional teams and manage complex programs in cleared delivery environments. - US Citizenship required. - Bachelor's degree required. - Preferred Certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant. Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.