TraceAir Technologies

• Build and maintain relationships with VP, SVP, and C-suite leaders • Engage corporate stakeholders across land, development, and operations • Position TraceAir as a strategic enterprise partner • Partner with Account Executives to open executive doors • Support multi-division and enterprise-level deals • Contribute to national agreement strategies • Design and deliver high-impact training with Customer Enablement • Help customers improve efficiency and reduce costs • Translate real-world experience into actionable guidance • Identify customer pain points and inefficiencies • Partner with Product to inform roadmap decisions • Ensure solutions reflect real-world use cases • Accelerate adoption across divisions • Connect division-level success to corporate strategy • Reduce friction in enterprise buying processes

• Manage and maintain Salesforce platform configurations, including user setup, roles, profiles, and permissions. • Create and manage custom objects, fields, page layouts, and record types. • Implement and maintain automation tools like workflows, process builders, and flows. • Perform data imports, exports, and data quality management. • Monitor system health, performance, and security. • Provide day-to-day support to users, addressing issues and training team members as needed. • Create and update documentation for automations and processes. • Flow error management: tracking and resolving flow issues. • Collaborate with stakeholders to gather and document business requirements. • Test and validate system changes to ensure accuracy and alignment with requirements. • Stay up to date on Salesforce platform updates and recommend best practices.

• Manage and maintain Salesforce platform configurations, including user setup, roles, profiles, and permissions. • Create and manage custom objects, fields, page layouts, and record types. • Implement and maintain automation tools like workflows, process builders, and flows. • Perform data imports, exports, and data quality management. • Monitor system health, performance, and security. • Provide day-to-day support to users, addressing issues and training team members as needed. • Create and update documentation for automations and processes. • Collaborate with stakeholders to gather and document business requirements. • Test and validate system changes to ensure accuracy and alignment with requirements. • Stay up to date on Salesforce platform updates and recommend best practices. • Develop and customize Salesforce applications using Apex, Visualforce, and Lightning Web Components (LWC) (not required but highly desirable).

• Act as the first line of support for Sales and Marketing teams • Deliver fast and reliable help with day-to-day operational and technical requests • Resolving issues across the RevTech stack (Salesforce, CPQ, Gong, Hubspot, and related tools) • Creating records upon request: contacts, accounts, opportunities, etc. • Building ad-hoc Salesforce, HubSpot, and Tableau reports • Assist the team with operational tasks, including data validation, cleanup, and bulk updates • Take ownership of requests, driving them from intake to resolution while ensuring a high-quality user experience and quality

• Close new logos and expand current clients • Develop and grow your own pipeline in addition to SDR leads • Daily outreach includes calls, online meetings (demos) and emails • Network, network, network

• Drive revenue growth through expanding existing customer accounts • Create strategic growth plans within existing customer accounts • Actively work with CSMs to understand account status and CBIs • Resolve customer issues pertaining to contracting, delivery, billing etc. • Execute regular meetings with all relevant stakeholders within customer companies • Conduct product demos and customer trainings to promote account growth and upsell • Manage Change Order sales process • Manage Renewals process • Work with Customers, CS, Product, Dev and Support teams to improve product as customers’ product needs/wants arise

• Coach and Mentor SDRs through live call reviews, Gong analysis, role plays, and 1:1 sessions—developing skillsets in objection handling, prospecting strategy, and value-based messaging. • Lead with Data: Track, inspect, and report on activity and pipeline metrics (calls, RGAs, demos, opps, conversion rates) to ensure team stays on pace for monthly goals. • Own Results: Ensure the SDR team contributes nearly half of total revenue pipeline through demo and opportunity creation. • Hire and Ramp: Recruit top SDR talent and establish a world-class onboarding and continuous training program. • Align with Revenue Org: Work closely with AEs, AMs, Marketing, and RevOps to ensure smooth handoffs, territory alignment, and account-based strategies. • Build Culture: Foster a team environment of ownership, motivation, learning, and results—instilling TraceAir's values in daily execution.

• Design growth frameworks and decision models • Structure and run growth experiments • Leverage existing systems (Mixpanel, Totango, Salesforce, etc.) to synthesize insights • Serve as a strategic connector between Product and GTM teams, aligning on growth initiatives, adoption priorities, and account expansion strategies • Define KPIs, metrics, and reporting structures to track adoption, expansion signals, and ROI