• Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting, Integration and HRSD • Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations • Configure integrations between ServiceNow via REST/SOAP web and other applications • Guide customers through understanding technical solutions to their business requirements • Participate in user acceptance testing of the resulting maps, impact rules, and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

• Interface with end-users, key stakeholders to gather systems requirements for Service Portal & Custom applications. • Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic • Configuring integrations between ServiceNow via REST/SOAP web and other applications • Strong experience with ITSM, B2B Integrations and can guide customers through understanding technical solutions to their business requirements • Interact with technical SMEs to get necessary environment information to support your service map and event work • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of the resulting maps, impact rules and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

• Analyse and identify the linkages and interactions between the component parts of an entire system • Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion • Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables • Develop skills outside your comfort zone, and encourage others to do the same • Use the review of work as an opportunity to deepen the expertise of team members • Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Inova IT Service Management is looking for a dedicated ServiceNow Developer - HRSD to join the Team. This remote role will be full-time working day-shift Monday – Friday. The ServiceNow Developer - HRSD is responsible for advancing IT Service Management, ITOM and ITBM as well as platform foundational functionality through out-of-the-box capabilities and advanced application development. Supports critical operational services and high-priority strategic projects. Serves as an essential resource for several Information Technology Service projects including the foundation re-build, customer/team member experience, CSDM/CMDB, Discovery, PPM and other areas of responsibility. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. ServiceNow Developer - HRSD Responsibilities: - Design and develop ServiceNow applications and workflows to meet business requirements. - Implement and configure ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD). - Integrate ServiceNow with other systems and applications to ensure seamless data flow. - Troubleshoot and resolve issues related to ServiceNow platform and applications. - Conduct user acceptance testing and ensure the quality of the developed solutions. - Provide training and support to end-users, ensuring their effective utilization of ServiceNow. - Collaborate with the IT team and stakeholders to gather requirements and translate them into technical specifications. - Stay updated with the latest ServiceNow releases and best practices, ensuring our platform remains current. - Document and maintain clear and concise technical documentation for future reference. Minimum Qualifications: - Education: HS or GED - Experience: 3 years of relevant work experience Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - A minimum of 5 years of experience as a ServiceNow Developer, with a strong background in healthcare industry preferred. - Expertise in ServiceNow development, including scripting, workflow design, and module configuration. - Experience with HRSD (Human Resources Service Delivery) preferred. - Experience with Strategic Portfolio Management (SPM) preferred. - ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification preferred. - ServiceNow Certified Implementation Specialist (CIS) for CIS-HR and CIS-SPM preferred. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.