Inova

Role Description Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join our Resolution team. This role will be full-time day shift from Monday - Friday, 8:00am - 5:00pm, Remote Role. Must be Bilingual Spanish. Remote Eligibility: This position is eligible for remote work for candidates residing in the following states: - VA - MD - DC - DE - FL - GA - NC - OH - PA - SC - TN - TX - WV The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for: - Timely and accurate editing, submission, and/or follow-up of assigned claims. - Processing claims for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensuring that all assigned claims meet clearinghouse and/or payer processing criteria. - Ensuring appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. - Informing management of issues and potential resolutions regarding problems with the claims process. - Providing support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager. Qualifications - Associate Degree or an additional three years of experience appropriate to the position under consideration. - 3 years of experience in revenue cycle, finance, customer service or data analytics. Requirements - Expertise in Insurance Follow-Up Resolutions highly preferred. - Proficiency in hospital billing systems (e.g., Epic) and insurance verification portals. - Extensive understanding of Medicaid, Medicare, commercial insurance, and self-pay policies. - Familiarity with HIPAA regulations and hospital financial assistance programs. - Ability to analyze patient accounts, identify discrepancies, and resolve billing or insurance issues effectively. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Role Description The Talent Acquisition Consultant serves as a strategic recruitment partner supporting Surgical Services across Inova. This role is responsible for developing and executing recruitment strategies to attract, engage, and hire exceptional clinical and non-clinical talent in support of perioperative services. Working closely with nursing and operational leaders, the consultant provides expert guidance throughout the full recruitment lifecycle while ensuring an outstanding candidate and hiring manager experience. This position is eligible for remote work for candidates residing in the following states – DC, DE, FL, GA, MD, NC, OH, PA, SC, TN, TX, VA, WV. Job Responsibilities: - Partner with Surgical Services leaders, hiring managers, and Human Resources to develop and execute recruitment strategies that align with workforce plans and organizational goals. - Serve as a trusted advisor by consulting with leaders on hiring needs, labor market trends, recruitment strategies, and best practices for attracting top surgical talent. - Collaborate with hiring managers to define position requirements, develop compelling job postings, and create recruitment plans for roles across perioperative services, including operating room, PACU, pre-op, sterile processing, procedural areas, and surgical support functions. - Manage the full recruitment lifecycle, including candidate sourcing, resume review, screening interviews, interview coordination, offer development, and onboarding support. - Assess candidate qualifications, clinical experience, technical competencies, and cultural fit through structured interviews and reference checks. - Build and maintain strong candidate pipelines for critical and hard-to-fill Surgical Services positions while developing relationships with passive candidates for future opportunities. - Deliver a positive, responsive, and engaging candidate experience through consistent communication, timely follow-up, and personalized support throughout the hiring process. - Foster collaborative partnerships with hiring leaders, HR Business Partners, compensation, and other stakeholders to ensure efficient recruitment processes and successful hiring outcomes. Qualifications - 1 year of experience in Recruitment - Bachelor's degree in related field (or relevant experience in lieu of degree equivalent to 4 years) Requirements - Experience recruiting within healthcare, specifically supporting Surgical Services, perioperative services, nursing, or other highly specialized clinical areas. - Demonstrated success developing recruitment strategies for hard-to-fill, high-demand, or niche positions within a competitive talent market. - Experience recruiting within a large, complex healthcare organization or multi-site health system.

Role Description Inova Health is looking for a dedicated Coding Validation Specialist 3 to join the team. Full-time Day Shift: Monday–Friday, general office hours, working remotely. - Codes and reviews assigned records with defined productivity standards of four charts per hour for complex/intermediate surgeries and five charts per hour for simple surgeries. - Actively participates in internal pre-bill coding audits, independent coding audits, and coding education sessions. - Enhances professional growth and development by participating in other relevant continuing education activities. - Maintains or surpasses Inova Health System-defined quality standards for accurate assignment and validation of the Evaluation and Management (E/M) assignment of 95 percent. - Ensures correct CPT code for the level of service billed (i.e. Place of Service, Observation codes for Observation Status; Inpatient Codes for Inpatient Status). - Changes consult codes based on Payer requirements to the appropriate E/M code and appropriate units and/or modifiers maintaining an accuracy of 95 percent or greater. - Verifies the accuracy, completeness, and quality of ICD-10-CM, CPT-4, and HCPC coding including modifiers, units, and other variables impacting workload accountability and billing. - Communicates with the responsible physician or mid-level provider accordingly to obtain additional supporting documentation, or clarification required for code assignments and processes, including following an escalation or secondary review as necessary. Qualifications - High School diploma or GED - Three years of coding experience required. - One of the following certifications: RHIT, CCS or CPC, COC or CCS-P. Preferred Qualifications - Strong general surgery coding experience Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Role Description Inova Health is looking for a dedicated EPIC Certified Systems Analyst Sr to join the EPIC Radiant/Cupid team. This role is Full-time Days working regular office hours Monday to Friday fully Remote. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. - Implements and maintains EpicCare systems and databases to ensure optimum performance. - Performs analysis of new releases and determines how they will impact workflow. - Defines modifications to application software or databases to address system functions or enhancements. - Facilitates Epic updates, new releases and system enhancements. - Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. - Manages complex IT projects/products to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. - Initiates issues for resolution while escalating and communicating status to management in a timely manner. - Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. - Coordinates vendor demos, site visits and reference calls. - Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities. Qualifications - Bachelor's degree OR 4 years relevant professional experience in addition to the minimum Experience requirement. - 3 years of Epic build and implementation experience. - EPIC Radiant / EPIC Cupid certification (needed upon start). Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Role Description The Supervisor of Patient Access - Enterprise Authorizations ensures the appropriate and timely documentation of all patient account activity while appropriately handling all correspondences. This role ensures that payer response reports and rejection reports are worked timely and meet departmental productivity and quality review standards. This role takes ownership for the daily management of team members and the timely/accurate processing of patient accounts by assigned team members, monitored through productivity measurement, quality review, and feedback. This role supports team members who handle work queues, call center phone lines, and any other duty or work queue as assigned. This role will be responsible for helping prepare and review training documents and deliverables to support team members. This role completes pay period close by deadlines, lead meetings, prepare agendas, and take notes. Responsibilities - Responsible for the daily supervision of assigned team members. - Responsible for providing support, education, and guidance to team members. - Responsible for preparing quality assurance documents, training documents, workflows, standard work, and visual media for the team. - Provides support for the development, implementation, and documentation of quality assurance. - Attends and participates onsite to support program areas as needed. - Collaborates with team members for process improvement suggestions. - Informs and consults with team members, people leaders, and stakeholders about potential barriers that impact team results. - Ensures assigned projects and work queues are completed in a timely manner. - Effectively supervises oversight and ownership over all assigned worklists and work queues to ensure completion per established work flow metrics. - Partners with other Patient Financial Services people leaders to utilize Epic to review results against established goals. - Takes ownership for understanding and utilizing Epic reporting and functionality to achieve goals while escalating issues to Epic Information Technology as needed. - Supervises outcomes consistent with all state and federal regulatory requirements and applicable laws in accordance with the financial goals of the organization. - Oversees assigned department or functional area to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization’s goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of support team members, and managing departmental budget and fiscal success. - May perform additional duties as assigned. Qualifications - Experience - 3 years of experience in Revenue Cycle, Finance, Customer Service, Patient Collections, Financial Assistance, Patient Access Services, Health Information Services, Patient Financial Services, Single Billing Office, Hospital Billing, or Physician Billing; and, 1 year of Manager, Supervisor, Analyst, or Team Lead experience. - Education - Associate’s degree or additional 2 years of experience in lieu of degree. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Role Description Inova Health is looking for a dedicated Medical Records Coder Supervisor to join the Inpatient team. Full-time Day Shift: Monday–Friday, general office hours, working remotely. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. - Reviews, assesses, studies, and analyzes the overall coding and documentation for potential compliance problems and non-compliant activities. - Reviews encounters to identify trends in documentation that result in incomplete coding; presents to management weekly. - Uses a systematic approach for the identification and resolution of complex compliance problems. - Identifies coding problems and coordinates problem resolution sessions where multiple departments and/or service areas are involved with management. - Completes aging encounters report weekly; identifies areas of complex issues to management. - Addresses special projects as assigned. - Analyzes Candidate for Billing (CFB) reports and dashboards regularly in support of weekly and monthly department goals. - Reviews high-risk documentation areas identified by leadership. - Performs a comprehensive quantitative analysis and review of the record to ensure the presence of all components such as: patient and record identification, signatures and dates where required, and other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered. - Evaluates and performs a qualitative analysis of the record for documentation consistency and adequacy. - Sets day-to-day operational objectives for the team and oversees everything related to work and performance of direct reports, including training and learning programs. Maintains payroll exceptions. - Performs all duties according to established safety procedures and Inova Health System’s policy. - Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed. Qualifications - Associate's Degree or 2 years of additional relevant experience in lieu of degree. - 5 years of Coding experience, ICD-10-CM/PCS. - Certifications: RHIA, RHIT, CCS, CCS-P (upon start). Requirements - Inpatient Coding experience in an acute care setting (preferred). Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Role Description Inova IT Voice Engineering is looking for a dedicated Sr. Telecommunications Specialist to join the Team. This remote role will be full-time working Monday – Friday day shift. The Sr. Telecommunications Specialist serves as expert in the technical aspects of video/voice networks and communication technologies. Responsibilities include: - Design, architecture, installation, modification, and maintenance of voice and video telecommunications systems and services for assigned Inova Health System locations. - Perform services necessary to design, install, and move telephone and voice connections, including programming software, basic ACD applications, call processing applications, and other voice applications. - Repair and troubleshoot pagers, paging systems, wireless and cordless communications systems, and telephone connections. - Maintain complete and accurate documentation involving completion of service requests and resolutions of issues reported through leadership, team members, customer support line, or approved project work efforts. - Consistently communicate technical issues with other team members. - Train and orient designated staff and provide feedback to manager as appropriate. - Develop, manage, and communicate assigned projects and project plans. - Design and implement VoIP and PBX systems. Qualifications - Bachelor's degree; or Associate’s Degree and 2 years relevant professional experience; or HS Diploma/GED and 4 years relevant professional experience. - 8 years of telecommunications experience. - 2 or more certifications - CCENT, CCNP, ACSS, ACIS, Nortel, Avaya ACSS or equivalent upon start. Requirements - Prior experience with Cisco in a cloud-based environment is preferred. - Previous experience working with Avaya systems preferred. - This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Role Description Inova Systems Operations is looking for a dedicated Medical Records Coder 4 for Inpatient. This role will be full-time day shift with a negotiable schedule. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. The Medical Records Coder 4 Inpatient will: - Assign ICD-10-CM/PCS codes for appropriate Diagnosis Related Group assignments. - Assign appropriate discharge dispositions/destinations, admission sources, procedure dates, and performing providers. - Assign accurate and complete Present on Admission status indicators. - Ensure that Coding records are in line with productivity standards and quality expectations. - Assigns Diagnosis Related Groups that are supported by medical record documentation for Inpatient records. - Assigns Discharge Disposition that is supported by medical record documentation for Inpatient records. - Ensures that coded records align with productivity standards and quality expectations. - Assigns accurate/complete ICD-10-CM/PCS codes and Present on Admission status indicators that are supported by medical record documentation for Inpatient records. Qualifications - High School Diploma or GED - Two years of experience directly related to facility inpatient coding in ICD-10-CM/PCS. - Registered Health Information Administrator; RHIA, RHIT or CCS certification. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off and paid parental leave. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Role Description Inova Health is looking for a dedicated Bilingual Patient Service Representative 1 to join the team. This remote role will be full-time day shift from Monday – Friday between 9:00am-5:30pm. Remote Eligibility: This position is eligible for remote work for candidates residing in the following states: - VA - MD - DC - DE - FL - GA - NC - OH - PA - SC - TN - TX - WV The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a single department to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs. Responsibilities - Works independently to complete incoming calls without close supervision; delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. - Selects an appropriate method of communication for audiences and adjusts communication style when needed. - Follows EPIC scheduling process to identify the best provider for the patient’s appointment needs. - Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; this includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores. - Interviews patients to secure and document required medical, financial, demographic and insurance information. - Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs. - Ensures internet services work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support. - Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Qualifications - High School or GED Preferred Qualifications - Bilingual proficiency (Spanish) to support a diverse patient population - Prior experience in a customer service role with a strong emphasis on patient satisfaction - Healthcare experience is preferred - Previous employment in a high-volume call center or centralized scheduling environment - Familiarity with metric-driven performance standards, such as call volume, wait times, or first-call resolution - Strong communication skills, both verbal and written, with the ability to handle sensitive or confidential information - Proficiency in using electronic scheduling systems and/or patient management software (e.g., Epic, Cerner) Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

Role Description Inova Data and AI Development is looking for a dedicated Data Governance Lead to join the Team. This remote role will be full-time working day-shift Monday – Friday. The Data Governance Lead is an integral part of Inova’s Analytics department. This role will enforce the policies and procedures that enable Inova to manage its data as an asset. As part of the Data Governance team, the Data Governance Lead will support the essential functions of Data Governance such as: - Metadata Management - Reference Data Management - Information Life Cycle Management - Data Quality - Management of Inova’s key business information This role is responsible for implementing and driving the adoption of Data Governance practices and chosen technology, including: - Data management - Data transformation and validation of quality - Defining roles and responsibilities with the business to support data ownership and curation - Enabling Inova’s business stakeholders to partner in their data journey The Data Governance Lead will help build the framework and roadmap for Data Governance at Inova alongside a team of experienced professionals who are passionate about providing trusted insights that drive world-class healthcare. Qualifications - Bachelor's degree; or Associate’s degree and 2 years relevant professional experience; or HS Diploma/GED and 4 years relevant professional experience - 4 years' experience in leading a data governance program or progressive responsibility in the development of a data governance program, including 2 years of experience leading a data governance program - Epic certified within 6 months of hire Requirements - Supports the Program Director for Analytics and Informatics as a subject matter expert in defining and developing policies, standards, processes, and metrics to support Inova’s Data Governance Program - Leads data stewardship at Inova to promote a data-driven culture - Maintains and publishes Inova’s Data Asset Inventories, Catalogs, Business Glossaries, Data Lineage including documentation of data architecture with minimal supervisory oversight - Maintains high data quality and works with business to define acceptable thresholds for success - Translates business challenges related to Data Governance into resolutions, develops, implements, and supports thereof - Serves as a mentor to Data Governance Analysts and provides coaching; may also delegate and review work of Analyst as needed - Oversees and assists team members in assigned functional area, ensuring team is meeting key deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed - Performs other duties as assigned Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities