Inova

Role Description The Supervisor of Patient Access - Enterprise Authorizations ensures the appropriate and timely documentation of all patient account activity while appropriately handling all correspondences. This role ensures that payer response reports and rejection reports are worked timely and meet departmental productivity and quality review standards. This role takes ownership for the daily management of team members and the timely/accurate processing of patient accounts by assigned team members, monitored through productivity measurement, quality review, and feedback. This role supports team members who handle work queues, call center phone lines, and any other duty or work queue as assigned. This role will be responsible for helping prepare and review training documents and deliverables to support team members. This role completes pay period close by deadlines, lead meetings, prepare agendas, and take notes. Responsibilities - Responsible for the daily supervision of assigned team members. - Responsible for providing support, education, and guidance to team members. - Responsible for preparing quality assurance documents, training documents, workflows, standard work, and visual media for the team. - Provides support for the development, implementation, and documentation of quality assurance. - Attends and participates onsite to support program areas as needed. - Collaborates with team members for process improvement suggestions. - Informs and consults with team members, people leaders, and stakeholders about potential barriers that impact team results. - Ensures assigned projects and work queues are completed in a timely manner. - Effectively supervises oversight and ownership over all assigned worklists and work queues to ensure completion per established work flow metrics. - Partners with other Patient Financial Services people leaders to utilize Epic to review results against established goals. - Takes ownership for understanding and utilizing Epic reporting and functionality to achieve goals while escalating issues to Epic Information Technology as needed. - Supervises outcomes consistent with all state and federal regulatory requirements and applicable laws in accordance with the financial goals of the organization. - Oversees assigned department or functional area to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization’s goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of support team members, and managing departmental budget and fiscal success. - May perform additional duties as assigned. Qualifications - Experience - 3 years of experience in Revenue Cycle, Finance, Customer Service, Patient Collections, Financial Assistance, Patient Access Services, Health Information Services, Patient Financial Services, Single Billing Office, Hospital Billing, or Physician Billing; and, 1 year of Manager, Supervisor, Analyst, or Team Lead experience. - Education - Associate’s degree or additional 2 years of experience in lieu of degree. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Role Description Inova Health is looking for a dedicated Medical Records Coder Supervisor to join the Inpatient team. Full-time Day Shift: Monday–Friday, general office hours, working remotely. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. - Reviews, assesses, studies, and analyzes the overall coding and documentation for potential compliance problems and non-compliant activities. - Reviews encounters to identify trends in documentation that result in incomplete coding; presents to management weekly. - Uses a systematic approach for the identification and resolution of complex compliance problems. - Identifies coding problems and coordinates problem resolution sessions where multiple departments and/or service areas are involved with management. - Completes aging encounters report weekly; identifies areas of complex issues to management. - Addresses special projects as assigned. - Analyzes Candidate for Billing (CFB) reports and dashboards regularly in support of weekly and monthly department goals. - Reviews high-risk documentation areas identified by leadership. - Performs a comprehensive quantitative analysis and review of the record to ensure the presence of all components such as: patient and record identification, signatures and dates where required, and other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered. - Evaluates and performs a qualitative analysis of the record for documentation consistency and adequacy. - Sets day-to-day operational objectives for the team and oversees everything related to work and performance of direct reports, including training and learning programs. Maintains payroll exceptions. - Performs all duties according to established safety procedures and Inova Health System’s policy. - Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed. Qualifications - Associate's Degree or 2 years of additional relevant experience in lieu of degree. - 5 years of Coding experience, ICD-10-CM/PCS. - Certifications: RHIA, RHIT, CCS, CCS-P (upon start). Requirements - Inpatient Coding experience in an acute care setting (preferred). Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Role Description Inova IT Voice Engineering is looking for a dedicated Sr. Telecommunications Specialist to join the Team. This remote role will be full-time working Monday – Friday day shift. The Sr. Telecommunications Specialist serves as expert in the technical aspects of video/voice networks and communication technologies. Responsibilities include: - Design, architecture, installation, modification, and maintenance of voice and video telecommunications systems and services for assigned Inova Health System locations. - Perform services necessary to design, install, and move telephone and voice connections, including programming software, basic ACD applications, call processing applications, and other voice applications. - Repair and troubleshoot pagers, paging systems, wireless and cordless communications systems, and telephone connections. - Maintain complete and accurate documentation involving completion of service requests and resolutions of issues reported through leadership, team members, customer support line, or approved project work efforts. - Consistently communicate technical issues with other team members. - Train and orient designated staff and provide feedback to manager as appropriate. - Develop, manage, and communicate assigned projects and project plans. - Design and implement VoIP and PBX systems. Qualifications - Bachelor's degree; or Associate’s Degree and 2 years relevant professional experience; or HS Diploma/GED and 4 years relevant professional experience. - 8 years of telecommunications experience. - 2 or more certifications - CCENT, CCNP, ACSS, ACIS, Nortel, Avaya ACSS or equivalent upon start. Requirements - Prior experience with Cisco in a cloud-based environment is preferred. - Previous experience working with Avaya systems preferred. - This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Role Description Inova Systems Operations is looking for a dedicated Medical Records Coder 4 for Inpatient. This role will be full-time day shift with a negotiable schedule. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. The Medical Records Coder 4 Inpatient will: - Assign ICD-10-CM/PCS codes for appropriate Diagnosis Related Group assignments. - Assign appropriate discharge dispositions/destinations, admission sources, procedure dates, and performing providers. - Assign accurate and complete Present on Admission status indicators. - Ensure that Coding records are in line with productivity standards and quality expectations. - Assigns Diagnosis Related Groups that are supported by medical record documentation for Inpatient records. - Assigns Discharge Disposition that is supported by medical record documentation for Inpatient records. - Ensures that coded records align with productivity standards and quality expectations. - Assigns accurate/complete ICD-10-CM/PCS codes and Present on Admission status indicators that are supported by medical record documentation for Inpatient records. Qualifications - High School Diploma or GED - Two years of experience directly related to facility inpatient coding in ICD-10-CM/PCS. - Registered Health Information Administrator; RHIA, RHIT or CCS certification. Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off and paid parental leave. Company Description We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Role Description Inova Health is looking for a dedicated Bilingual Patient Service Representative 1 to join the team. This remote role will be full-time day shift from Monday – Friday between 9:00am-5:30pm. Remote Eligibility: This position is eligible for remote work for candidates residing in the following states: - VA - MD - DC - DE - FL - GA - NC - OH - PA - SC - TN - TX - WV The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a single department to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs. Responsibilities - Works independently to complete incoming calls without close supervision; delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. - Selects an appropriate method of communication for audiences and adjusts communication style when needed. - Follows EPIC scheduling process to identify the best provider for the patient’s appointment needs. - Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; this includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores. - Interviews patients to secure and document required medical, financial, demographic and insurance information. - Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs. - Ensures internet services work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support. - Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Qualifications - High School or GED Preferred Qualifications - Bilingual proficiency (Spanish) to support a diverse patient population - Prior experience in a customer service role with a strong emphasis on patient satisfaction - Healthcare experience is preferred - Previous employment in a high-volume call center or centralized scheduling environment - Familiarity with metric-driven performance standards, such as call volume, wait times, or first-call resolution - Strong communication skills, both verbal and written, with the ability to handle sensitive or confidential information - Proficiency in using electronic scheduling systems and/or patient management software (e.g., Epic, Cerner) Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

Role Description Inova Data and AI Development is looking for a dedicated Data Governance Lead to join the Team. This remote role will be full-time working day-shift Monday – Friday. The Data Governance Lead is an integral part of Inova’s Analytics department. This role will enforce the policies and procedures that enable Inova to manage its data as an asset. As part of the Data Governance team, the Data Governance Lead will support the essential functions of Data Governance such as: - Metadata Management - Reference Data Management - Information Life Cycle Management - Data Quality - Management of Inova’s key business information This role is responsible for implementing and driving the adoption of Data Governance practices and chosen technology, including: - Data management - Data transformation and validation of quality - Defining roles and responsibilities with the business to support data ownership and curation - Enabling Inova’s business stakeholders to partner in their data journey The Data Governance Lead will help build the framework and roadmap for Data Governance at Inova alongside a team of experienced professionals who are passionate about providing trusted insights that drive world-class healthcare. Qualifications - Bachelor's degree; or Associate’s degree and 2 years relevant professional experience; or HS Diploma/GED and 4 years relevant professional experience - 4 years' experience in leading a data governance program or progressive responsibility in the development of a data governance program, including 2 years of experience leading a data governance program - Epic certified within 6 months of hire Requirements - Supports the Program Director for Analytics and Informatics as a subject matter expert in defining and developing policies, standards, processes, and metrics to support Inova’s Data Governance Program - Leads data stewardship at Inova to promote a data-driven culture - Maintains and publishes Inova’s Data Asset Inventories, Catalogs, Business Glossaries, Data Lineage including documentation of data architecture with minimal supervisory oversight - Maintains high data quality and works with business to define acceptable thresholds for success - Translates business challenges related to Data Governance into resolutions, develops, implements, and supports thereof - Serves as a mentor to Data Governance Analysts and provides coaching; may also delegate and review work of Analyst as needed - Oversees and assists team members in assigned functional area, ensuring team is meeting key deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed - Performs other duties as assigned Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Inova Health is looking for a dedicated Medical Records Coder 2 to join the HB Coding Operations team. This role is Full-time working daytime hours Monday to Friday | REMOTE. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules. Medical Records Coder 2 Job Responsibilities: - Meets coding productivity standards as established by the Coding Operations Director and Coding manager. - Ensures the accurate and complete assignment of Evaluation and Management, CPT, and ICD-10 CM codes that are supported by medical record documentation found in Outpatient Ancillary and Emergency Department encounters. - May perform additional duties as assigned. Minimum Requirements: - Education: High School diploma or GED equivalent and completion of an AHIMA-approved coding or health information technology program. - Experience: At least one year of recent coding experience in an acute hospital. - Certification: RHIA, CCS, CPC or CPC-A certification completed upon start. Preferred Qualifications: - Emergency Department Coding experience We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Inova Primary Care - Anytime Program is looking for a dedicated Outpatient Registered Nurse (RN) to join the team. This role will provide Virtual On Demand care/triage when practices are closed – starting 5pm-5am; includes various weekends and holidays. Job location: Remote; must reside in the DMV area and be available during the day for trainings/meetings. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Outpatient Registered Nurse (RN) Job Responsibilities: - Performs essential duties necessary to clinic or non-acute operations to include: - Full Intakes - Reconciliation of Medications - Patient Education - Vaccinations/Injections/Phlebotomy - Provides safe/therapeutic care in a holistic and systematic way in a physician practice or other outpatient setting. Incorporates differences into the provision of care while integrating knowledge, skills and experiences to meet the needs of patients and families to include patient and family education. Achieves desired patient outcomes by using an integrated approach. - Incorporates data and information to improve care and enhances outcomes while ensuring improvements in practice settings. Provides direction and guidance to others regarding practice while serving as a resource, preceptor and mentor. - Ensures efficiency in the delivery of care. Determines immediate priorities and offers solutions for problems. Works with the team to achieve maximum productivity. - Makes independent clinical decisions based on knowledge drawn from education and experience. Minimum Qualifications: - Education: BSN from an accredited school of nursing. If RN has an Associates Degree (ADN); must complete BSN within 5 years of start date. - Licensure: RN licensed, or eligible to practice in the Commonwealth of Virginia as a Registered Nurse. - Experience: 0 years of registered nurse clinical experience. - Certification: BLS from the American Heart Association. Preferred Qualifications: - 2 years of experience as a Registered Nurse - 1 year of experience with Triage We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Inova Primary Care - Anytime Program is looking for a dedicated Outpatient Registered Nurse (RN) to join the team. This role will provide Virtual On Demand care/triage when practices are closed – starting 5pm-5am; includes various weekends and holidays. Job location: Remote; must reside in the DMV area and be available during the day for trainings/meetings. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Outpatient Registered Nurse (RN) Job Responsibilities: - Performs essential duties necessary to clinic or non-acute operations to include: - Full Intakes - Reconciliation of Medications - Patient Education - Vaccinations/Injections/Phlebotomy - Provides safe/therapeutic care in a holistic and systematic way in a physician practice or other outpatient setting. Incorporates differences into the provision of care while integrating knowledge, skills and experiences to meet the needs of patients and families to include patient and family education. Achieves desired patient outcomes by using an integrated approach. - Incorporates data and information to improve care and enhances outcomes while ensuring improvements in practice settings. Provides direction and guidance to others regarding practice while serving as a resource, preceptor and mentor. - Ensures efficiency in the delivery of care. Determines immediate priorities and offers solutions for problems. Works with the team to achieve maximum productivity. - Makes independent clinical decisions based on knowledge drawn from education and experience. Minimum Qualifications: - Education: BSN from an accredited school of nursing. If RN has an Associates Degree (ADN); must complete BSN within 5 years of start date. - Licensure: RN licensed, or eligible to practice in the Commonwealth of Virginia as a Registered Nurse. - Experience: 0 years of registered nurse clinical experience. - Certification: BLS from the American Heart Association. Preferred Qualifications: - 2 years of experience as a Registered Nurse - 1 year of experience with triage We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Inova IT Service Management is looking for a dedicated ServiceNow Developer - HRSD to join the Team. This remote role will be full-time working day-shift Monday – Friday. The ServiceNow Developer - HRSD is responsible for advancing IT Service Management, ITOM and ITBM as well as platform foundational functionality through out-of-the-box capabilities and advanced application development. Supports critical operational services and high-priority strategic projects. Serves as an essential resource for several Information Technology Service projects including the foundation re-build, customer/team member experience, CSDM/CMDB, Discovery, PPM and other areas of responsibility. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. ServiceNow Developer - HRSD Responsibilities: - Design and develop ServiceNow applications and workflows to meet business requirements. - Implement and configure ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD). - Integrate ServiceNow with other systems and applications to ensure seamless data flow. - Troubleshoot and resolve issues related to ServiceNow platform and applications. - Conduct user acceptance testing and ensure the quality of the developed solutions. - Provide training and support to end-users, ensuring their effective utilization of ServiceNow. - Collaborate with the IT team and stakeholders to gather requirements and translate them into technical specifications. - Stay updated with the latest ServiceNow releases and best practices, ensuring our platform remains current. - Document and maintain clear and concise technical documentation for future reference. Minimum Qualifications: - Education: HS or GED - Experience: 3 years of relevant work experience Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - A minimum of 5 years of experience as a ServiceNow Developer, with a strong background in healthcare industry preferred. - Expertise in ServiceNow development, including scripting, workflow design, and module configuration. - Experience with HRSD (Human Resources Service Delivery) preferred. - Experience with Strategic Portfolio Management (SPM) preferred. - ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification preferred. - ServiceNow Certified Implementation Specialist (CIS) for CIS-HR and CIS-SPM preferred. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.