Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Are you looking to make a real impact and play a meaningful role in the growth of our company? We are in search of a Solutions Architecture (Presales) Manager to lead our SA team across MENA. You will drive recruiting, hiring and enabling a diverse team who will strive to overachieve on our growth targets. As a member of our broader Sales Leadership team, you will assist in defining and executing the strategy for building a high-performance team and scaling our company. Key to your success will be your ability to foster and leverage the Elastic Community, adopt a bottom-up and "Cloud-first" approach with our users, and continually be thinking in terms of solutions, rather than products. What You Will Be Doing: - Lead, mentor and grow the Solutions Architecture (Sales Engineering) team. - Provide the growing team with onboarding support, training and self-directed education programs. - Drive the value proposition for Elastic Cloud within our community and customers. - Communicate and align key product insights across our business functions. - Help our Product and Engineering teams prioritize features that mean the most to our users. - Formulate and drive the partner engagement strategy to overachieve regional goals. What We Are Looking For: - Success leading and growing a team of Solution Architects (Sales Engineers). - Evidence of the ability to articulate and sell the benefits of modern platforms and technologies, preferably in the space of Search, Security, APM, and Logging. - A strong grasp of distributed systems and architectures. - Ability to "own the room" while presenting and selling with audiences both large and small. - Player coach with a sincere interest in continuous growth in yourself and your team - Travel: 30-50% within the region Bonus Points: - Experience in open source is a plus - Knowledge of Enterprise Search, Big Data, GenAI, Security preferred #LI-PM1 Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Role Description As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle. You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Sr. Manager, Solutions Architect. Candidates must be able to work US hours. What you’ll do - Assist Dialpad's customers with their complex integration, hardware, and technical needs. - Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues. - Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data. - Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics. - Provision and configure desk phones, providing best practices and recommendations for an efficient setup. - Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives. - Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users. - Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance. - Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices. - Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle. - Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress. - Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery. - Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health. - Ensure that all projects are delivered on time and within scope, meeting established success criteria. - Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed. Skills you’ll bring - Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. - Experience with Business VoIP Telephony Services (On-Premise or SaaS). - Understanding and experience with: - VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). - Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN). - Data Center Technologies (Public & Private Clouds). - Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies). - Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions. - Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have). Benefits - Competitive benefits and perks. - Robust training program that helps you reach your full potential. - Inclusive office environment designed to cultivate collaboration and connection. - Exceptional culture recognized as a certified Great Place to Work.

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The impact you will have: The Solution Development Architect is a technical leader entrusted with the strategic planning, architectural design, and overall technical leadership of service development and delivery within Managed Services in our organization. This pivotal role requires in-depth expertise in cloud technologies (Azure and AWS), and infrastructure design, with an ability to steer the organization's strategic vision for service development and architecture. As a Solution Development Architect, you will be responsible for designing and delivering innovative cloud solutions that meet the needs of our customers and align with our strategic vision. You will work closely with other teams across the organization, including GTM, to develop and launch new managed service offerings. You will also provide expert consulting and architecture guidance to our external and internal customers to better understand their needs when developing and enhancing our Managed Service capabilities. What you will do: - Define the architecture and design principles for Managed Cloud Services. - Lead the design and development of complex, high-impact cloud solutions. - Collaborate with internal stakeholders to understand business requirements and translate them into scalable, secure, and efficient cloud solutions. - Collaborate with external customers and partners to discover opportunities for improvements to our Managed Service offerings and capabilities. - Provide leadership and coaching to the Solutions Development team, empowering them to embrace architectural best practices while enhancing their soft and technical skills. - Evaluate emerging technologies and industry trends to keep the organization at the forefront of cloud service innovation. - Ensure compliance with security and regulatory standards in all architectural decisions. - Participate in technical reviews, training and architecture assessments as required. What you bring to the table: - 10+ years of combined IT Infrastructure, Azure, or AWS experience (extra points for both), working with enterprise-level clients either in solution architecture, or delivery lead roles. - 5+ years of experience successfully delivering complex projects, including project architecture, design, implementation, and support for highly distributed applications. - Great communication skills. (Yes, everyone writes that - but we really mean it.) - Experience with many aspects of cloud computing (e.g., infrastructure, storage, platforms, data, etc.), as well as with the cloud market and competitive landscape. - Experience facilitating discussions with senior/C-level leadership regarding technical and architectural trade-offs, best practices, and risk mitigation. - Ability to think strategically about business, product, and technical challenges. - Experience in developing production-level systems using Python. - Infrastructure automation experience (Terraform, PowerShell, Ansible, GitHub). - Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect). - Strong analytical and problem-solving skills. - Ability to understand and address customer needs. - Strong organization skills and attention to detail. - Self-interest in maintaining updated knowledge with technology (industry) best practices. - Ability to work independently with minimal supervision. - Positive attitude with creative thinking. - Nice to have - Managed Service operations/ITIL experience. Compensation: A reasonable estimate of the current base pay range for this position in Ontario is $120,800 - 151,000 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave - Additional Perks: Employee Discount Program Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why You’ll Love Working Here: - The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Flexibility: Plan your workdays in a way that suits you best - Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years - Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self - Competitive Benefits: Benefit from competitive perks that start on day one Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 7232 EoE/M/F/Vet/Disability  Moteeb Malik #LI-MM1

• Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. • Partner with customers operating at significant scale to ensure their systems perform reliably under production load. • Serve as the resident Postgres expert for your accounts. • Guide customers through Supabase's enterprise security capabilities. • Guide strategic customers through migrations onto Postgres and Supabase from various source systems. • Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. • Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. • Serve as the voice of your customers inside Supabase and shape the platform roadmap. • Partner with the Growth team on strategic deals where deep technical credibility is required.