Role Description As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle. You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Sr. Manager, Solutions Architect. Candidates must be able to work US hours. What you’ll do - Assist Dialpad's customers with their complex integration, hardware, and technical needs. - Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues. - Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data. - Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics. - Provision and configure desk phones, providing best practices and recommendations for an efficient setup. - Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives. - Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users. - Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance. - Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices. - Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle. - Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress. - Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery. - Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health. - Ensure that all projects are delivered on time and within scope, meeting established success criteria. - Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed. Skills you’ll bring - Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. - Experience with Business VoIP Telephony Services (On-Premise or SaaS). - Understanding and experience with: - VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). - Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN). - Data Center Technologies (Public & Private Clouds). - Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies). - Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions. - Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have). Benefits - Competitive benefits and perks. - Robust training program that helps you reach your full potential. - Inclusive office environment designed to cultivate collaboration and connection. - Exceptional culture recognized as a certified Great Place to Work.

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The impact you will have: The Solution Development Architect is a technical leader entrusted with the strategic planning, architectural design, and overall technical leadership of service development and delivery within Managed Services in our organization. This pivotal role requires in-depth expertise in cloud technologies (Azure and AWS), and infrastructure design, with an ability to steer the organization's strategic vision for service development and architecture. As a Solution Development Architect, you will be responsible for designing and delivering innovative cloud solutions that meet the needs of our customers and align with our strategic vision. You will work closely with other teams across the organization, including GTM, to develop and launch new managed service offerings. You will also provide expert consulting and architecture guidance to our external and internal customers to better understand their needs when developing and enhancing our Managed Service capabilities. What you will do: - Define the architecture and design principles for Managed Cloud Services. - Lead the design and development of complex, high-impact cloud solutions. - Collaborate with internal stakeholders to understand business requirements and translate them into scalable, secure, and efficient cloud solutions. - Collaborate with external customers and partners to discover opportunities for improvements to our Managed Service offerings and capabilities. - Provide leadership and coaching to the Solutions Development team, empowering them to embrace architectural best practices while enhancing their soft and technical skills. - Evaluate emerging technologies and industry trends to keep the organization at the forefront of cloud service innovation. - Ensure compliance with security and regulatory standards in all architectural decisions. - Participate in technical reviews, training and architecture assessments as required. What you bring to the table: - 10+ years of combined IT Infrastructure, Azure, or AWS experience (extra points for both), working with enterprise-level clients either in solution architecture, or delivery lead roles. - 5+ years of experience successfully delivering complex projects, including project architecture, design, implementation, and support for highly distributed applications. - Great communication skills. (Yes, everyone writes that - but we really mean it.) - Experience with many aspects of cloud computing (e.g., infrastructure, storage, platforms, data, etc.), as well as with the cloud market and competitive landscape. - Experience facilitating discussions with senior/C-level leadership regarding technical and architectural trade-offs, best practices, and risk mitigation. - Ability to think strategically about business, product, and technical challenges. - Experience in developing production-level systems using Python. - Infrastructure automation experience (Terraform, PowerShell, Ansible, GitHub). - Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect). - Strong analytical and problem-solving skills. - Ability to understand and address customer needs. - Strong organization skills and attention to detail. - Self-interest in maintaining updated knowledge with technology (industry) best practices. - Ability to work independently with minimal supervision. - Positive attitude with creative thinking. - Nice to have - Managed Service operations/ITIL experience. Compensation: A reasonable estimate of the current base pay range for this position in Ontario is $120,800 - 151,000 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave - Additional Perks: Employee Discount Program Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why You’ll Love Working Here: - The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Flexibility: Plan your workdays in a way that suits you best - Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years - Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self - Competitive Benefits: Benefit from competitive perks that start on day one Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 7232 EoE/M/F/Vet/Disability  Moteeb Malik #LI-MM1

• Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. • Partner with customers operating at significant scale to ensure their systems perform reliably under production load. • Serve as the resident Postgres expert for your accounts. • Guide customers through Supabase's enterprise security capabilities. • Guide strategic customers through migrations onto Postgres and Supabase from various source systems. • Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. • Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. • Serve as the voice of your customers inside Supabase and shape the platform roadmap. • Partner with the Growth team on strategic deals where deep technical credibility is required.

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We're seeking a Strategic Customer Solutions Architect (CSA) to own and drive the success of our highest-potential enterprise accounts. These are customers running mission-critical, highly scaled workloads on Postgres — and they need a trusted technical partner who can meet them at that level. Strategic CSAs go deep. You'll be embedded in your customers' most complex technical challenges, helping architect solutions that scale, optimizing systems under real production pressure, and guiding organizations through critical platform migrations. You won't just advise — you'll be a hands-on partner who earns trust by delivering outcomes. What You'll Do - Strategic Account Ownership Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. Develop meaningful account plans that map Supabase capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale. - Scaled Performance & Reliability Partner with customers operating at significant scale to ensure their systems perform reliably under production load. Proactively identify risks before they become incidents, lead performance tuning engagements, and work cross-functionally with Supabase Support, Engineering, and Product to resolve complex platform-level issues. - Postgres Architecture & Optimization Serve as the resident Postgres expert for your accounts. Lead deep-dive architectural reviews, diagnose and resolve complex performance bottlenecks, advise on schema design, indexing strategies, query optimization, and connection management. Help customers confidently push the boundaries of what they can build on Postgres and Supabase. - Security, Compliance & Enterprise Deployment Guide customers through Supabase's enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices. Support customers evaluating or operating on self-hosted and BYO cloud deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements. - Large-Scale Migrations Guide strategic customers through migrations onto Postgres and Supabase from a wide range of source systems including legacy relational databases such as Oracle and SQL Server, as well as cloud-native and NoSQL platforms like Firebase, Fauna, and PlanetScale. Own the technical migration strategy end-to-end, from assessment and planning through execution and post-migration stabilization. - Executive & Stakeholder Engagement Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. Navigate multi-stakeholder environments with clarity and confidence, aligning technical strategy to business goals and advocating internally on behalf of your accounts. - AI & Vector Workloads Partner with customers building AI-native applications on Supabase. Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. Help customers leverage Supabase's Vector and Analytics Buckets to build scalable, production-grade AI systems directly on Postgres. - Platform Advocacy Serve as the voice of your customers inside Supabase. Surface patterns, friction points, and opportunities to Product and Engineering. Help shape the platform roadmap by grounding feedback in the real-world demands of your most sophisticated users. - Pre-Sales Support Partner with the Growth team on strategic deals where deep technical credibility is required. Lead targeted discovery conversations, scope proof-of-value engagements for high-complexity workloads, and ensure prospective customers have a clear, confident path to production. What We're Looking For - 10+ years of relevant experience in Solutions Architecture, Database Engineering, or a closely related field, with a significant portion spent on large-scale or enterprise-grade systems. - Expert-level knowledge of PostgreSQL — including internals, performance tuning, replication, extensions, and schema design. You should be comfortable going well beyond the basics. - Demonstrated experience leading complex database migrations from a variety of source systems, including legacy relational databases (Oracle, SQL Server, MySQL) as well as cloud-native and NoSQL platforms (Firebase, Fauna, PlanetScale, or similar). - Familiarity with AI application architecture, including vector databases, embedding pipelines, and similarity search. Experience with pgvector or similar vector storage solutions is a strong plus. - Experience supporting or architecting systems at significant scale — high-throughput, high-availability workloads where reliability and performance genuinely matter. - Working knowledge of enterprise security and compliance requirements, including Row Level Security, SOC 2, HIPAA, audit logging, and encryption standards. Experience with self-hosted or BYO cloud infrastructure deployments is a plus. - Strong background in web application development with familiarity across Python, C#, and popular JavaScript frameworks (React, Vue, Svelte) and Node.js. - A proven track record of managing senior executive relationships and navigating complex, multi-stakeholder enterprise environments. - Exceptional communication skills — you can make complex Postgres internals legible to a CTO and translate business constraints into a coherent technical architecture. - Experience with HubSpot, BigQuery, or similar revenue and analytics tooling is a plus. What We Offer - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - 280+ team members - 55+ countries - 20+ languages spoken - $500M raised - 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Hiring Process We keep things simple, async-friendly, and respectful of your time: - Apply – Our team will review your application. - Intro Call – A short video chat to get to know each other. - Interviews – Up to four calls with: - Team Leads - Future teammates - Someone cross-functional from product, growth, or engineering (depending on the role) - Someone from our leadership/founding team - Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.