Company Description Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the livable world. Job Description About the Role Fully Remote - PST We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain. This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value. Key Responsibilities - Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations - Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors - Support custom integrations and customer-built solutions, diagnosing issues across systems and services - Manage and prioritize complex support cases, with a focus on integration and data flow challenges - Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations - Provide technical guidance and best practices for API usage, architecture, and implementation - Monitor and support critical customer workflows and integrations, ensuring reliability and performance - Lead premium support engagements for enterprise customers with complex technical environments - Contribute to API documentation improvements, developer guides, and knowledge base content - Create technical content (videos, guides, examples) to improve developer onboarding and adoption - Ensure SLA adherence and high-quality support delivery across all assigned cases - Partner cross-functionally to improve proactive support, observability, and integration reliability - Mentor team members on API troubleshooting and integration support best practices - Assist with onboarding and training of new Technical Support Engineers - Continuously develop expertise in APIs, integrations, and distributed systems - Assist with escalated cases, triaging and resolving complex technical challenges. - Meet individual KPIs. Qualifications Key Requirements - 5+ years in Technical Support, with a focus on API support and integrations - Strong experience troubleshooting REST APIs, web services, and distributed systems - Experience supporting enterprise customers with custom implementations - Familiarity with authentication methods (OAuth, API keys, tokens) - Experience working with logs, monitoring tools, and debugging techniques - Experience in Insurance or other enterprise SaaS environments preferred - Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS Skills/Experience - Strong understanding of HTTP protocols, request/response cycles, and error handling - Ability to read and work with JSON, XML, and structured data formats - Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs - Experience using tools like Postman, cURL, or similar API testing tools - Strong problem-solving skills across multi-system integrations - Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders - Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus Additional Information Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Career Category Sales Job Description As a Senior Biopharmaceutical Representative, the role involves developing strategic plans to sell biopharmaceutical products to healthcare professionals and other potential customers. The representative builds strong relationships with key industry stakeholders and stays updated with industry trends and regulatory requirements. .

• Provide first-line support to users, both remotely and on-site. • Deploy and maintain computer hardware, software, and peripheral devices. • Execute system installations, tests, and integrations. • Monitor and maintain system performance, reliability, and security. • Maintain up-to-date technical documentation.

** You WILL have to submit past work examples as final interview process ** This is not a software engineering role. But a technical generalist, powered by low-code tools for speed. You must have a passion for solving problems, driving improvement, and creating automations & efficiency. You're the person who figures out how the pieces connect, builds the glue, and makes it run without breaking silently at 2am. You choose your automation platform (Zapier, n8n, Make, or equivalent). We don't care which tool you prefer. We do care that you can prove proficiency with real examples and can design workflows that don't break silently. AI-assisted building is core to this role. You must be comfortable working with LLMs as part of your daily toolkit — both as a builder of AI workflows and as a user of AI tools to move faster. What You'll Own Automations & Integrations (Core) - Build and maintain production automations using your preferred platform and low-code + AI tools (Zapier / n8n / Make / similar). - Design workflows with reliability: validation, branching logic, retries, fallbacks, error handling, alerting, run logs, recovery paths. - Integrate systems via webhooks + REST APIs (JSON payloads, auth patterns, pagination, rate limits, idempotency). - Connect common business tools (CRM, ticketing, forms, email/SMS, payments, databases, spreadsheets) into end-to-end processes. - into broader automation pipelines. AI WorkflowsAgentic AI & LLM Workflows (core) - Implement agentic AI workflows that do real operational work: triage, enrichment, routing, summarization, drafting, QA, follow-ups, task execution. - Build structured AI outputs with guardrails: schema/format validation, confidence gating, human approvals, safe failure modes. - Write prompts that produce consistent, validated structured outputs — and iterate them based on real performance. - Orchestrate AI via APIs and integrate  Rapid MVP Prototyping (secondary) - Prototype and ship lightweight tools and portals: customer portals, internal dashboards, workflow UIs, onboarding forms, status trackers, review/approval queues. - Build API-connected prototypes quickly (basic auth patterns, CRUD, lightweight storage/DB options, deploy basics). - Ship v0 fast, iterate from feedback, then harden into stable v1 with documentation and monitoring. Software Research & Documentation (secondary) - Evaluate new platforms and tools decisively: feature maps, plan limitations, integration options, go/no-go recommendations. - Write SOPs that are actually usable: setup guides, workflow diagrams, edge cases, troubleshooting steps, rollback paths, escalation procedures. - Maintain a living knowledge base the team can rely on. Web & Integration Plumbing (ad-hoc) - Resolve the blockers that stop everyone else: DNS records (A/CNAME/TXT), domain verification, subdomains, email authentication (SPF/DKIM/DMARC), webhooks, forms, tracking pixels, light hosting/app configuration. - Comfortable querying data directly: basic SQL and Google BigQuery for validation, debugging, and operational insight — you don't need a data team to answer a data question.