Infios

• Partner with Account Executives on all OM opportunities to identify, scope, and position services • Build services proposals, Level of Effort estimates, and Statements of Work • Lead client-facing services scoping sessions and discovery workshops • Own pricing strategy and margin targets for services engagements • Manage services pipeline, forecasting, and bookings

• Own OMS customer project solution strategy, architecture, and delivery • Design and oversee integrations with eCommerce, ERP, WMS, TMS, and POS systems • Ensure scalable, cloud-native, API-driven OMS solutions • Partner with business, product, and delivery leaders globally • Support presales, solution design, and technical governance

• Provide comprehensive support via both phone and the ticketing system • Gather initial information to diagnose and troubleshoot software-related issues • Accurately document all relevant information in the ticketing system • Collaborate effectively with internal teams, external partners, and third-party vendors

• Design, develop, and maintain high-quality software solutions in an agile environment • Ensure that products are of high quality and completed on time • Release great software that customers love • Constantly improve methods of product development to increase productivity and quality

• Develop and strengthen relationships between Infios and customers within an assigned territory • Achieve bookings goals by generating pipeline and closing business • Guide sales opportunities through the entire cycle, from prospecting to contract negotiation and closing • Leverage multi-channel communication and sales productivity tools to engage with prospects and customers • Introduce and implement new solution categories by leveraging upsell and cross-sell initiatives • Research, question, and actively listen to customers to fully understand their needs • Collaborate with internal account teams to maximize customer satisfaction and investment • Maintain accurate updates for revenue forecasting, CRM data management, and pipeline reporting • Educate and assist customers in the migration and maximization of their solutions • Stay up to date on product enhancements and industry trends • Participate in training sessions and ongoing professional development.

Role Description Als Senior Datenbankadministrator übernimmst du die Verantwortung für Planung, Betrieb und Weiterentwicklung unserer Datenbanklandschaft mit Schwerpunkt auf PostgreSQL und Oracle. Du stellst eine hohe Performance, Verfügbarkeit, Sicherheit sowie weitreichende Automatisierung sicher – unabhängig davon, ob die Systeme on‑premises, in der Cloud oder in hybriden Umgebungen laufen. Dabei arbeitest du proaktiv und lösungsorientiert und stimmst dich eng mit Entwicklung, Betrieb und den Fachbereichen ab, um einen reibungslosen und stabilen Datenbankbetrieb zu gewährleisten. - Administration, Konfiguration und Upgrades von PostgreSQL‑ und Oracle‑Datenbanken inkl. Backup & Recovery. - Performance‑Analysen und ‑Optimierung (z. B. Execution Plans, Indexing, Bloat‑ & Lock‑Management, Wait‑Events). - Aufbau und Betrieb von Hochverfügbarkeits‑ und Replikationslösungen (PostgreSQL: Streaming Replication/Patroni; Oracle: Data Guard/HAS). - Patching, Security‑Maßnahmen (z. B. TDE, Hardening, Auditing) und Durchführung von Recovery‑Tests. - Monitoring, Kapazitäts‑ und Storage‑Management sowie SLA‑ und Health‑Reporting. - Automatisierung per Shell/Python/Ansible und Erstellung tragfähiger Dokumentation (Runbooks, Playbooks, Post‑Mortems). Qualifications - Mehrjährige Erfahrung (5+ Jahre) als Datenbankadministrator in Enterprise‑Umgebungen, mit tiefem Know‑how in PostgreSQL und Oracle. - Sicherer Umgang mit Administration, Upgrades, Patching, Backup/Recovery und Performance‑Analysen (z. B. Explain/Analyze, AWR/ASH). - Erfahrung mit HA‑ und Replikationslösungen wie Data Guard, HAS, Streaming Replication oder Patroni. - Vertraut mit Monitoring (CheckMK), Storage/Tablespace‑Management, Kapazitätsplanung und strukturiertem Incident‑Handling. - Kompetenzen in Automatisierung (Shell, Python, idealerweise Ansible) sowie Grundkenntnisse in Security & Compliance. - Erfahrung mit Oracle AQ (Advanced Queuing), Lesen/Programmieren von PL/SQL sowie dem Einsatz von Oracle GoldenGate für Replikation und Datenintegration wünschenswert. - Fließende Deutsch- und sehr gute Englischkenntnisse. Benefits - Wir suchen Partner*innen für Innovation, Wachstum und Sinnstiftung. - Begleitung auf deinem Weg mit Werkzeugen und Möglichkeiten zur Gestaltung deiner Zukunft. - Ein Arbeitgeber, der Chancengleichheit fördert und sich für Inklusion am Arbeitsplatz einsetzt. - Engagement für ein sicheres und wertschätzendes Arbeitsumfeld. Company Description Wir sind ein führender Anbieter von Softwarelösungen für die Lieferkette und unterstützen Unternehmen dabei, ihre Abläufe zu optimieren, Kosten zu senken und die Effizienz zu steigern.

• Develop and implement systems focused on the Supply Chain domain, supporting program specification, requirements sizing, and architecture definition. • Support the mapping of business processes and rules with clients, translate them into technical documentation, and configure/parameterize the system according to the mapped business rules. • Provide consulting services to clients following the company’s software implementation methodology.

• Design, implement, and continuously improve the automation framework for our products within an agile setup • Develop and maintain back-end integration tests using Java Spring and JUnit • Create and support integration testing with Cucumber, including guidance for team members • Build and execute front-end integration tests with Playwright • Collaborate closely with international teams across North America and Europe

• Develop and implement systems for the Supply Chain domain, specifying programs, defining requirements, and creating system architecture documentation. • Map business processes and rules with clients, translate them into technical documents, and configure the system according to the mapped rules. • Perform a technical leadership role within the project team, ensuring the quality of the developed code. • Provide consulting to clients following the company’s software implementation methodology.

• Proactively manages a portfolio of enterprise accounts and be accountable for engagement and satisfaction through the customer journey from closed through to renewal. • Establishes relationships with the customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns. • Develops and maintains strategic Success Plans that align to value milestones and customer-defined business outcomes. • Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer’s business to achieve high levels of customer satisfaction, engagement, and adoption. • Monitors product usage to reinforce the value of the customer solution, identify areas to improve customer experience, and proactively address adoption challenges. • Conducts and facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth. • Delivers an outstanding customer experience and identify cross-sell and upsell of services and products. • Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. • Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams to resolve issues and escalate feedback.