Role Description As a CCaaS Senior Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish. - Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles - Build and optimize inbound/outbound voice, chat, email, and messaging flows - Integrate external systems such as CRM, WFM or custom apps - Develop and deploy custom scripts, data actions as needed - Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems. This includes working directly with vendors for troubleshooting complex issues. - Programming & Development: - Write and test code for integrations and automation, as needed - Use OAuth2, API keys, and secure authentication for external system connectivity - Create middleware components - Support project lifecycle – scoping, build, testing, and production deployment - Collaborate with cross-functional teams including Project Management, BI, Operations, etc - Provide technical documentation, user guides, and training as required - Conduct post-implementation reviews to enhance performance and efficiency - Stay current with new CCaaS releases Qualifications - 5+ years of strong expertise in Genesys and experience with NICE CXone/ Amazon Connect/ Zoom Contact Center platforms is a plus - Experience in designing and deploying Omnichannel solutions (voice, chat, email, messaging) - Understanding JSON, Web Services, and Middleware frameworks - Excellent communication and interpersonal skills—able to run meetings and workshops, present confidently, and write functional specifications - Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively - A collaborative team player who can also work independently with minimal supervision - Fluent in English, with other languages being a plus - A proactive attitude, with a passion for learning and keeping up with the latest industry trends - Microsoft Office Suite: PowerPoint, Excel, PowerBI, etc. Requirements - Genesys Cloud Professional (GCP) required, any additional CCaaS Provider or cloud certifications would be beneficial - Strong hands-on experience with Genesys Cloud Architect, routing, and call flows - Proficiency in APIs (REST/JSON), OAuth2, and integration design - Experience with JavaScript, Python for automation and API scripting - Knowledge of Contact Center technologies – IVR, SIP trunking, telephony, ACD, WFM, and CRM integration Benefits - Impactful work: Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. - Professional growth: Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation: Attractive salary and benefits package. - Collaborative environment: A supportive team culture with opportunities for occasional travel for training and industry events.

Title: Lead Performance Engineer OE Location: Westerville United States Job Description: This role can be located remotely and requires 50-75% travel throughout the year. The Lead Performance Engineer OE role has a national salary range of $85,000- $150,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy. Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! This role is responsible for the detailed operational implementation of varied OMS tools. The specialization of the tools implemented could be Continuous improvement, engineering/systems, Labor Management or Lean. The individual must be able to develop and transfer the skills to the operational team on site. - Ensure Operations Management System Transformation activities are aligned with: company, objectives and creates value for the company and our Customers - Coach and consult with the Operations Implementation Advisors, Champions and site leadership to implement and sustain transformation and Continuous Improvement activities - Coaching the Operations Process Leader and Regional Operations Directors to conduct regular progress reviews of OMS and CI to ensure sustainability - Validate regular implementation progress updates and related improvement activity in OMS or CI to Operations Regional Vice President - Ensure timely execution of OMS and CI deployment schedule of activity across assigned sites and/or sectors - Ensure the execution of the Operations Management System Transformation Process and Continuous Improvement Process deployment schedule as determined by Leadership - Ensure the documentation of Operations Management System Implementation and improved processes in a format consistent with relative Operations Management System through process & system confirmation - Ensure the value structure exists for the quantification of OMS and CI project savings / defect reduction for each workshop conducted - Champion best practice sharing during the deployment of Transformational and Continuous Improvement Processes - Create and foster an environment within the Operations Management System that promotes open free flowing involvement and ideas - Execute Continuous Improvement Projects and other key events each site and if necessary facilitate workshops Required Education and Experience - Bachelor's Degree or Equivalent General Management or above experience required - 5+ years of experience in large scale Lean Transformation or Continuous Improvement/Engineering experience required - 3+ years of Operations experience required - 2+ years of Logistic industry experience preferred Our Organization is an equal opportunity employer.

Develop and maintain Java-based applications for critical business processes, design new features, integrate components in Kubernetes environments, and improve CI/CD pipelines while collaborating with teams to ensure effective technical solutions.

Title: Senior Engineer 1, Substation Projects Location: Pomona, CA, US - Job ID: 6365 - Job Family: System Planning & Engineering - Pay: $140,400 – $210,500 Job Description: Join the Clean Energy Revolution Become a Senior Engineer 1, in the Substation Projects organization at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be a part of the Substation Projects Metro East Orange Regional team responsible for technical/engineering efforts in support of substation projects, such as pre-scoping activities, while looking for synergies and opportunities for project cross-cutting to maximize value. Coordinating and performing technical analyses for distribution, sub-transmission, and transmission level projects, you'll drive multiple aspects during project lifecycle to streamline and optimize SCE resources. As Senior Engineer 1, Substation Projects of the Metro East Orange Region, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? Responsibilities Minimum Qualifications Preferred Qualifications Additional Information About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727. - Job ID: 6365 - Job Family: System Planning & Engineering - Pay: $140,400 – $210,500 - Oversees engineers performing diagnostics, monitoring and inspecting equipment, and reviewing grid technologies, building relationships to facilitate cross-functional knowledge transfer of related work groups. - Leads the preparation of technical reports, presentations, and other documentation to communicate project status, findings, and recommendations to stakeholders. - Collaborates and leads with cross-functional teams to ensure seamless development, integration and implementation of future technologies and asset performance management strategies. - Assists in a variety of engineering and business initiatives and grid strategies, including development of innovative procedures and design recommendations. - Provides support for new equipment installation and startup, then leads the hand over processes to the ramp and sustaining phases. - Leads junior engineers in investigation of threats on the distribution system infrastructure based on observations and findings. - Gathers and correlates basic data using engineering studies and procedures, which may include routine and diagnostic testing of components and systems. - Facilitates training and professional development opportunities for engineering team members to enhance their skills and knowledge. - A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. - Bachelor's Degree in Engineering or Bachelor's Degree in a scientific/technical/math field. - Seven or more years of experience in engineering within operations, production, construction or maintenance environments. - Possess a valid Class C Driver's License. - Experience developing and delivering technical presentations to both technical and non-technical audiences - Engineering experience related to modeling and performing power system analyses on distribution and transmission systems (i.e. 4 kV up to 500 kV). - Experience in utility industry, with focus in substation engineering and design, grid interconnection, power system infrastructure related to substations and/or design of those facilities. - Experience in project management, including strategic planning, budgeting, and execution of large-scale projects. - Experience using AutoCAD, Bluebeam, Design Raster. - This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. - Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. - The primary work location for this position is Pomona, CA. However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location). - Position will require up to 40% local traveling and being out in the field throughout the SCE service territory. - Relocation may apply to this position.