The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: Program Specialist IV Job Title: Program Specialist IV Agency: Dept of Family & Protectve Svc Department: ITS Application & Data Support Posting Number: 12882 Closing Date: 04/21/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-20 Salary Range: $4,263.16 - $6,779.25 Pay Frequency: Monthly Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Job Description: Program Specialist IV Performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions: • Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment. • Conducts research on application issues submitted by field staff from all agency programs to provide resolution • Provides necessary training to field staff on how to perform tasks in the IMPACT application • Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of agency program(s) • Conducts testing and analysis on planned changes to any supported agency applications • Collaborates with agency leadership and information technology for functionality in the IMPACT application • Coordinates and conducts surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. • Reviews application project requirements to ensure compliance with agency policies and applicable laws • Tests changes made to the IMPACT application to verify functionality does not violate any policies or procedures in place • Provides advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program. • Assists information technology staff to interpret agency policies and procedure changes to be implemented in supported applications • Serves as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements. • Acts as the liaison for agency field staff to ensure requested enhancements to agency applications serve the needs and follow the procedures of the agency • Assists external users in the proper functionality of agency applications • Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s) and to secure support for the program(s). • Works with Community Based Care staff to assist with issues encountered that are unique to the Single Source Continuum Contractor population • Provide assistance and support to non-agency external users of the supported DFPS applications • Monitors required performance reports and recommends appropriate changes • Tracks incidents reported through the help desk to recognize defects and trends being reported by agency staff • Test and recommend fixes to application issues to mitigate down time experienced by agency staff • Monitors and reviews compliance with program policies and procedures, statutes, and rules for assigned program. • Monitors changes to agency policies for CPS, CPI, APS and Licensing staff to ensure they are followed and enforced in the supported applications. • Assists in testing changes made to the IMPACT application due to legislative updates • Reviews and evaluates information on service delivery system methods, outputs, activities, and trends to identify gaps in resources and recommends and implements improvements to resolve technical problems. • Research application issues reported to verify if a defect needs to be submitted and help identify work-arounds to enable field staff to complete work while the identified defect is tested and resolved • Collect and provide user data to help establish severity of reported issues and defects for agency applications Analyzes legislation to develop recommendations for policy in programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding. • May be required to review legislative changes to identify any necessary changes to the IMPACT application • Assist in identifying application process changes that are required as a result of new legislation • Studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for the implementation of procedural or policy changes. • Submit data fixes with business justification to show agency policies are being followed to correct application data • Provide videos, summaries and screen shots of application issues to demonstrate necessary changes to agency applications • Collects, organizes, analyzes, and/or prepares materials in response to requests for program information and reports. Evaluates research findings relative to specific projects being developed. • May be required to test and analyze newly created applications and provide results and feedback to developers • Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern. • Provide information on needed updates and status updates on changes to the liaisons for the different areas of DFPS, including SWI, APS, CPS, CPI and LIC • Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures. • Provide training for field staff on changes made within the IMPACT application • Provide training within the unit to aide new team members in the job functions • Assists in developing program policies, procedures, standards, and manuals in accordance with program objectives and goals. • Provide feedback on needed changes to training manuals produced for field staff in the use of supported agency applications • May analyze the application of and variations within programs to develop action plans for improving or initiating new programs. May prepare and evaluate program budget requests. • May provide guidance to others. • Provide needed guidance to agency staff and external users of agency applications on proper application processes • Performs related work as assigned. Registrations, Licensure Requirements or Certifications: NONE Knowledge Skills Abilities: Knowledge of the operations, policies, and procedures used in field work for at least one DFPS program area. Knowledge of the use of Access or SQL Knowledge of local, state, and federal laws, policies, and best practices relating to health and human services, business fundamentals, key internal and external customers, and individual and team behaviors Knowledge of IMPACT financials (Invoicing, Contracts, Resources) Skill in analytical thinking and ability to solve problems. Skill in analyzing software applications, defects, and business problems to draw evidence-based conclusions and solutions. Skill in consensus building. Skill in consultation and negotiation. Ability to work independently with limited direction in using initiative and judgment. Ability to learn DFPS specific applications, technology, and terminology. Ability to learn customer support processes and techniques. Ability to communicate effectively both verbally and in writing, clearly document relevant issues, and prepare accurate, concise, reliable reports. Ability to use office productivity software including Microsoft Office Suite, Access, SQL, and ticket tracking software to gather, modify, and test data. Ability to handle multiple priorities/projects and meet deadlines with minimal supervision. Ability to research data requests and completes system data corrections to include manipulation of the system database. Initial Screening Criteria: Graduation from an accredited College or University with a degree is preferred. Experience can be substituted for education requirement. Prior experience supporting customers in use of application software. Customer service orientation and/or prior customer service training. Two years' experience in at least one DFPS Program area with thorough knowledge of DFPS programs, policy, or use of DFPS internal application is preferred. Access or SQL experience is preferred. Knowledge of IMPACT financials (Invoicing, Contracts, Resources) is preferred. Additional Information: These are full time teleworking positions and can be filled in any DFPS region. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

About our group: The Corporate Communications team shapes how Seagate’s strategy, culture, brand and leadership voice are communicated to employees, customers, investors, and external stakeholders. This team partners closely with senior leadership, HR, Corporate Marketing, Government Relations, Investor Relations, Legal, and business leaders to ensure clear, consistent, and impactful messaging across all channels. About the role - you will: We are seeking a Senior Staff Program Manager of Corporate Communications to help shape how our technology, innovation, and leadership are understood by customers, partners, industry analysts, media, CIO’s and the broader market. This role is designed for a senior level communications leader who can translate complex, highly technical topics into clear, credible, and compelling stories, while operating confidently in a fast moving, global technology environment. The Sr. Staff Program Manager will play a critical role in corporate and brand communications, executive and thought leadership programs, media relations, industry analyst relations and issues management—partnering closely with senior leaders, marketing, legal, HR, government relations and regional teams. Key Responsibilities Corporate & Brand Communications - Develop and execute integrated corporate communications strategies that support business priorities, brand positioning, and long‑term reputation. - Translate complex business, technology, or industry topics into clear, compelling narratives for external audiences. - Lead execution for corporate communications initiatives, demonstrating proficiency in delivering storylines and media relations leadership needed to deliver tier-one business tech press results. - Ensure message consistency across press, owned channels, executive platforms, and stakeholder communications. Industry Analyst Relations - Define and lead the global enterprise tech analyst relations strategy aligned to business priorities, technology roadmap, and corporate narrative. Establish clear engagement models, governance, and best practices for analyst interactions across regions and business units. - Serve as the senior point of contact for priority analyst firms (e.g., Gartner, IDC, Forrester, Everest, Moor Insights, Futurum, etc.). - Build and maintain strong, trusted relationships with leading technology, infrastructure, AI, cloud, and enterprise analysts. - Lead analyst briefings, deep‑dive sessions, inquiry programs, and executive engagements. - Ensure analysts have a clear understanding of company strategy, technology differentiation, and long‑term vision. Media Relations & Issues Management - Translate complex technology topics—such as infrastructure, AI, cloud, data, hardware, or enterprise software—into clear narratives for business, financial, and technical audiences. - Demonstrate proven relationships with top‑tier business and technology, and trade media. - Lead proactive media outreach, announcements, and storytelling opportunities. - Support crisis and issues management planning and response, including message development, coordination, and rapid execution. Executive & Thought Leadership Communications - Partner with senior executives to elevate visibility through media, speaking engagements, and external platforms. - Develop executive messaging, briefing materials, Q&A, and spokesperson preparation. - Support executive social media presence and long‑form thought leadership content as appropriate. Cross‑Functional Collaboration - Work closely with marketing, investor relations, government relations, legal, HR, and regional communications team members to ensure alignment and coordination. - Manage agency partners and vendors as needed to support program execution. - Contribute to setting measurement and reporting goals and achievements to demonstrate impact and inform strategy. About you: - Extensive experience in corporate communications, public relations, or related fields. - Proven experience leading media relations, industry analyst relations and corporate communications programs in a large, complex organization. - Strong writing and editing skills with the ability to communicate clearly to executive‑level and external audiences. - Proven experience developing conference/event plans and leading execution aligned to senior leadership team goals and objectives. - Experience supporting executive communications and high‑stakes, high‑visibility initiatives. - Sound judgment, strong attention to detail, and the ability to operate effectively under pressure. Your experience includes: - Experience in enterprise technology, infrastructure, cloud, AI, semiconductors, enterprise/B2B, data, or hardware software ecosystems. - Experience managing agencies and cross‑regional communications programs. - Familiarity with executive thought leadership, speaking programs, and social platforms. - Bachelor’s degree in communications, journalism, public relations, or equivalent experience. Location: United States Remote; #LI-Remote United States; This is a fully remote opportunity. Seagate is able to offer virtual employment for this position in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY. The estimated base salary range for this position is $131,000 - $190,000. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training. Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location. Location: Remote United States Travel: Up to 10%

Job DetailsJob Location: Anywhere USA, VA 22314Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $160,000.00 - $180,000.00 SalaryTravel Percentage: NegligibleJob Category: Professional ServicesCurrently, RG is looking to hire a Senior Program Manager. The Senior Program Manager is an exempt customer-facing business professional that provides a variety of services directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. This role is critical in supporting our customer’s overarching mission and will act as the primary interface between Robbins-Gioia and our customer. The Senior Program Manager plays a critical role in supporting the customer’s mission, ensuring cohesive team performance, and maintaining continuity in all communications and deliverables. This individual acts as the primary interface between Robbins-Gioia and the customer, responsible for program leadership, executive engagement, and overall project success. Additionally, the Senior Program Manager will be responsible for: Provide day-to-day leadership of the program team to drive performance, accountability, and mission success Serve as the single point of contact (POC) for the government, ensuring consistent, transparent, and proactive communication Exercise executive oversight for contractual, strategic, and operational decision-making, aligned with customer goals Monitor and report on QA, program milestones, schedules, etc. Manage the implementation and administration of information systems and equipment in accordance with organizational policies and goals Administers internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks Oversees the analysis of business needs and selects IT hardware and software products to support internal business processes Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning of the organization’s IT roadmap Allocates resources and oversees departmental budget to support and manage IT projects through the entire lifecycle Manages through subordinate managers and professionals in larger groups of moderate complexity Provides input to strategic decisions that affect the functional area of responsibility Resolve issues arising from operations that require coordination with other departments They possess excellent customer service skills, remain current on industry trends, value teamwork and productivity and have a wide range of interpersonal skills. They will also have: Strategic Roadmap Development: Ability to translate business objectives into a multi-year technology strategy. Stakeholder Influence: Navigating complex organizational hierarchies to gain buy-in from C-suite executives and department heads. Change Management: Leading the organization through the cultural and operational shifts that come with new technology implementations. Conflict Resolution: Mediating between competing priorities of different project teams. SDLC Mastery: Deep understanding of Software Development Life Cycles, including Agile, Waterfall, and Hybrid methodologies. IT Infrastructure & Architecture: High-level knowledge of cloud computing (AWS/Azure/GCP), cybersecurity frameworks, and data integration. Quality Assurance (QA) Oversight: Ensuring that the cumulative output of all projects meets enterprise-grade standards. Risk Mitigation: Identifying "red flags" across multiple projects before they become program-level failures. Resource Forecasting: Balancing human capital across various workstreams to prevent burnout and bottlenecks. Data-Driven Reporting: Using tools like Jira, ServiceNow, or Power BI to provide transparent, real-time status updates to the organization. QualificationsRequired Experience To be successful in this role, all candidates must meet the below qualifications to be considered. Bachelor’s Degree in related field 10+ years of Program Management experience Program Management Certification Ability to travel 5% to Jacksonville, FL and/or Fairfax, VA Ability to obtain a NACI Bring the WOW Factor In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job. Program Management Professional (PMP) Certification Experience acting as a single point of contact in a government program environment Physical Requirements & Disclaimer Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met. EOE, including disability/vets

• Provide program management for Department of Labor operating across the nation with multiple service delivery models • Serve as the primary point of contact to the government customer from Department of Labor • Responsible and accountable for overall contract performance and financials • Provides leadership through daily communication with various internal team and departments to coordinate services • Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services • Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics • Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met • Drives continuous process improvement to enhance performance • Works closely with operations and leaders to continually improve processes and procedures in support of program • Seeks methods of improving/automating process and finds ways to increase profitability • Works closely with and mentors operational leadership to ensure contractual compliance is met • Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items • Build and maintain customer relationships through effective communication • Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction • Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities • Manages contract action items from internal operations and customer/client • Provides and reviews responses or updates as needed • Implements corrective action plans and oversees execution with internal department leads as necessary • Responds to client concerns in a timely manner; escalating as appropriate • Ensures timely recommendations and resolutions to ensure high level of customer satisfaction