Job DetailsJob Location: Anywhere USA, VA 22314Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $160,000.00 - $180,000.00 SalaryTravel Percentage: NegligibleJob Category: Professional ServicesCurrently, RG is looking to hire a Senior Program Manager. The Senior Program Manager is an exempt customer-facing business professional that provides a variety of services directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. This role is critical in supporting our customer’s overarching mission and will act as the primary interface between Robbins-Gioia and our customer. The Senior Program Manager plays a critical role in supporting the customer’s mission, ensuring cohesive team performance, and maintaining continuity in all communications and deliverables. This individual acts as the primary interface between Robbins-Gioia and the customer, responsible for program leadership, executive engagement, and overall project success. Additionally, the Senior Program Manager will be responsible for: Provide day-to-day leadership of the program team to drive performance, accountability, and mission success Serve as the single point of contact (POC) for the government, ensuring consistent, transparent, and proactive communication Exercise executive oversight for contractual, strategic, and operational decision-making, aligned with customer goals Monitor and report on QA, program milestones, schedules, etc. Manage the implementation and administration of information systems and equipment in accordance with organizational policies and goals Administers internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks Oversees the analysis of business needs and selects IT hardware and software products to support internal business processes Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning of the organization’s IT roadmap Allocates resources and oversees departmental budget to support and manage IT projects through the entire lifecycle Manages through subordinate managers and professionals in larger groups of moderate complexity Provides input to strategic decisions that affect the functional area of responsibility Resolve issues arising from operations that require coordination with other departments They possess excellent customer service skills, remain current on industry trends, value teamwork and productivity and have a wide range of interpersonal skills. They will also have: Strategic Roadmap Development: Ability to translate business objectives into a multi-year technology strategy. Stakeholder Influence: Navigating complex organizational hierarchies to gain buy-in from C-suite executives and department heads. Change Management: Leading the organization through the cultural and operational shifts that come with new technology implementations. Conflict Resolution: Mediating between competing priorities of different project teams. SDLC Mastery: Deep understanding of Software Development Life Cycles, including Agile, Waterfall, and Hybrid methodologies. IT Infrastructure & Architecture: High-level knowledge of cloud computing (AWS/Azure/GCP), cybersecurity frameworks, and data integration. Quality Assurance (QA) Oversight: Ensuring that the cumulative output of all projects meets enterprise-grade standards. Risk Mitigation: Identifying "red flags" across multiple projects before they become program-level failures. Resource Forecasting: Balancing human capital across various workstreams to prevent burnout and bottlenecks. Data-Driven Reporting: Using tools like Jira, ServiceNow, or Power BI to provide transparent, real-time status updates to the organization. QualificationsRequired Experience To be successful in this role, all candidates must meet the below qualifications to be considered. Bachelor’s Degree in related field 10+ years of Program Management experience Program Management Certification Ability to travel 5% to Jacksonville, FL and/or Fairfax, VA Ability to obtain a NACI Bring the WOW Factor In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job. Program Management Professional (PMP) Certification Experience acting as a single point of contact in a government program environment Physical Requirements & Disclaimer Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met. EOE, including disability/vets

• Provide program management for Department of Labor operating across the nation with multiple service delivery models • Serve as the primary point of contact to the government customer from Department of Labor • Responsible and accountable for overall contract performance and financials • Provides leadership through daily communication with various internal team and departments to coordinate services • Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services • Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics • Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met • Drives continuous process improvement to enhance performance • Works closely with operations and leaders to continually improve processes and procedures in support of program • Seeks methods of improving/automating process and finds ways to increase profitability • Works closely with and mentors operational leadership to ensure contractual compliance is met • Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items • Build and maintain customer relationships through effective communication • Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction • Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities • Manages contract action items from internal operations and customer/client • Provides and reviews responses or updates as needed • Implements corrective action plans and oversees execution with internal department leads as necessary • Responds to client concerns in a timely manner; escalating as appropriate • Ensures timely recommendations and resolutions to ensure high level of customer satisfaction

• Ensure overall SAP program delivery from initiation through go-live • Develop and maintain the integrated program plan • Establish and run program governance • Identify, assess, and manage program-level risks and issues

Role Description The Agency Instructor I, under direction, will assist in training various specialty skilled and/or semi-skilled courses within a specified program. Responsibilities include: - Utilizing knowledge of adult learning theories and learning styles to maximize learner success. - Performing online and/or classroom instruction, field-based skills training, and providing technical assistance in a specialty area. - Using a variety of media to present course material. - Assisting in creating new and/or updating curriculum content to meet learner needs. - Maintaining technical competence and skills. The instructor will report to the Training Coordinator/Manager and must reside in Texas Region 3. Qualifications - Bachelor's degree from an accredited college or university or an equivalent combination of education and experience. - Three years of experience in the operation, maintenance, design, construction, or regulation of water utility systems. - One year of experience in training adults, which may include on-the-job training. - Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment. - Texas Class "B" Water license. - Texas Class "B" Wastewater license, or Wastewater Collection II or III. - TCEQ Sponsor Requirements: - 60 hours of classroom instructional experience OR - Completion of approved Instructor training courses in: - Methods of Teaching OR Effective Instructional Techniques - Instructional Design and Evaluation OR Organizational and Use of Training Materials - Ability to attain within 6 months of employment. - Equivalency: Will consider an Associate’s Degree with five years of experience in the operation, maintenance, design, construction, or regulation of water utility systems OR a High School Diploma/GED with seven years of experience in the operation, maintenance, design, construction, or regulation of water utility systems. Benefits - Medical, dental, vision, life- and long-term disability insurance through The Texas A&M System. TEEX contributes to employee health and basic life premiums. Family enrollment is available. - Automatic enrollment in the Teacher Retirement System of Texas. - 12-15 paid holidays per year. - Paid vacation and sick leave. - Wellness programs and release time. - Access to online learning platforms. - Educational reimbursement assistance and release time. - Leadership development programs.