• Design and maintain a scalable Managed Services portfolio, including service definitions, SLAs, and delivery models • Standardize service offerings to improve efficiency, consistency, and profitability • Lead solution architecture for complex and high-value opportunities, particularly within federal programs • Partner with sales teams to support pre-sales solutioning and federal deal strategy • Ensure alignment between proposed solutions and operational delivery capabilities • Define service design standards and govern non-standard solutions • Collaborate with vendor partners to align services with available technologies and federal requirements • Drive continuous improvement of service offerings based on market trends and customer needs • Support RFP/RFI/RFQ responses for federal opportunities • Document service architectures, workflows, and design standards

• Lead the development of the data warehouse and the execution of data flows to integrate data from multiple sources • Architect and optimize the Snowflake data warehouse • Ensure data structures support strategic initiatives across inventory, pricing, purchasing, finance, and network marketing • Collaborate with teams in product management, operations, inventory, pricing, purchasing, compensation, sales, and finance

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners. What you get to do in this role: - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices - Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow - Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations - Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps - Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team - Enable and mentor other members of the ServiceNow delivery team and partner ecosystem - Up to 20% travel annually, driven by customer needs and internal meetings Qualifications To be successful in this role, we need someone who has: - Must be fluent in English and Japanese - Must be authorized working in Japan - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals - At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions - Vast experience with leading creator, integration, software/platform experience - Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success - Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions - Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude - Experience conducting solutions presentations and obtaining customer acceptance to solution design - Strong capabilities in forging trust, engaging a remote or in-person audience - Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams - A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies - ServiceNow Certifications (required or must achieve within the first 60 days): - Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS) - CSM Certified Implementation Specialist (CIS) - Service Provider Implementer (CIS-SP) - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM) - Desired ServiceNow Certifications (required or must achieve within the first 120 days): - Certified Technical Architect Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description The Control-M Architect (Enterprise Workload Automation) will be responsible for managing and maintaining all Epson scheduling environments. This includes supporting 24/7 system uptime, upgrades and new technology implementations, and system decommissioning. You will create, manage and implement automated job scheduling and workload automation processes ensuring the smooth execution of batch jobs and application workflows across various platforms. Specifically, you will: - Build, define, schedule, deploy, manage, and monitor workflows at scale from a single view, ensuring visibility and reliability, and improving SLAs. - Comfortably multitask to reactively address issues affecting users and service. This is a remote position based in the United States. You must reside within the contiguous U.S. The successful candidate will perform tasks including but not limited to the following functions: - Monitor, notify, fix, and escalate alarms related to systems. - Adhere to the daily shift and available On-Call schedules and comply with all company and department policies. - Create and work on incidents, service requests, and changes as well as following the Escalation and Notification Process. - Develop and maintain documentation. - Gather requirements from developers and stakeholders to create job flows, calendar requirements, and scheduling criteria. - Constantly track Control-M activities within BMC and plan appropriately to ensure all supported systems are current. - Interface with Epson resources to support all ongoing and future projects related to infrastructure, upgrades, replatforming, and implementation of new technologies from a Control-M perspective. - Support IT maintenance and security remediation of applications and systems. - Work with business units, Systems Engineering and third parties to research, design, test and implement new technologies as necessary. Qualifications - 10+ years working as a Control-M Administrator. - Enterprise job scheduling experience; controlling unattended background program execution for production and non-production jobs (Example: Control-M). - Experience developing, testing and deploying Control-M API modules. - Experience with Control-M Plug-Ins such as SAP, MFT, Informatica. - ITIL based Ticketing systems (Example: Ivanti Service Manager). - Must have experience with Linux and Windows systems. - Extensive background with multiple major Control-M upgrades performed. - Experience with system automation (Example: Ansible). - Familiar with cloud hosting (Example: AWS, Azure, GCP). - Strong verbal and written communication skills. - Network infrastructure experience. - BMC Control-M Certification. Requirements - Will manage and monitor all aspects of Enterprise Job Scheduler Control-M execution for production and non-production jobs. - Perform system administration of Enterprise Job Scheduler Control-M activities which include resource management as well as perform monthly security remediation. - Gather requirements from developers and stakeholders to create job flows, calendar requirements, and scheduling criteria. - Provide quality control for job creation/changes and review Enterprise Job Scheduler job reports. - Orchestrate complex workflows across hybrid environments. - Diagnose, isolate, and resolve problems with supported technologies, products, and services. Identify and perform documented root cause analysis. - Participate and manage key infrastructure projects as an individual, with the team members of the department, and with Epson’s business groups. Benefits - Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date. - Generous paid time off, including sick time, vacation, and holidays. - Income protection plans, including life insurance and short-term and long-term disability programs paid by the company. - 401K plan with company matching. - Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!