Private Label Staff

Senior Salesforce Developer Compensation: $120,000 – $130,000 Work Arrangement: Remote Initially | A growing and highly collaborative organization is conducting a confidential search for a Senior Salesforce Developer to support and evolve its enterprise Salesforce ecosystem. This individual will play a critical role in both strategic platform ownership and hands-on technical development, partnering closely with Finance, Sales, Operations, and Executive Leadership teams. While the position will begin as fully remote, candidates should be comfortable transitioning to a hybrid work arrangement in the Cincinnati market as the organization establishes a local office presence. Key Responsibilities - Serve as a senior technical resource for Salesforce administration, development, and platform optimization - Design, develop, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and integrations - Support and enhance Certinia (formerly FinancialForce) functionality, configurations, and workflows - Partner cross-functionally with business stakeholders to improve operational efficiency and automate business processes - Manage and optimize Sales Cloud and Service Cloud environments - Translate business requirements into scalable technical solutions and system improvements - Support integrations between Salesforce and third-party applications - Drive best practices around system governance, security, documentation, and platform scalability - Troubleshoot platform issues and provide ongoing technical support and enhancements Qualifications - 5+ years of Salesforce Administration and Development experience - Strong expertise with: - Apex - Lightning Web Components (LWC) - Salesforce Flows - Salesforce integrations/APIs Experience supporting Certinia / FinancialForce strongly preferred - Deep understanding of Salesforce Sales Cloud and Service Cloud - Ability to operate both strategically and tactically in a fast-paced environment - Strong communication and stakeholder management skills - Salesforce certifications preferred This is a great opportunity for a technically strong Salesforce professional who wants meaningful ownership, cross-functional visibility, and long-term growth in a collaborative environment.

• Serve as the primary administrator and internal platform expert for Salesforce and Certinia environments • Configure and maintain Salesforce workflows, automations, permissions, dashboards, reports, and custom objects • Support and optimize business processes across Sales Cloud and Service Cloud • Partner with business stakeholders to gather requirements and implement scalable platform solutions • Manage user setup, profiles, roles, security settings, and system access • Support integrations between Salesforce and third-party platforms • Assist with data management, data quality initiatives, and system governance • Troubleshoot system issues and provide end-user support and training • Collaborate with technical teams and external partners on platform enhancements and ongoing optimization • Maintain system documentation and support best practices around platform administration

• Maintain a high level of customer engagement, professionalism, accountability, and responsiveness • Develop account strategies that align customer business needs with company solutions and services capabilities • Negotiate and close complex opportunities across both Federal and commercial accounts • Manage multiple concurrent sales cycles while maintaining accurate forecasting, CRM activity, and pipeline management • Work closely with engineering, pre-sales, leadership, and delivery teams to develop customer solutions and support sales initiatives

• Provide practical and business-focused contract and compliance guidance to internal stakeholders while protecting the company and supporting growth • Support internal audits, compliance reviews, reporting obligations, and documentation requests across both Federal and commercial operations • Partner with leadership, sales, finance, operations, and delivery teams to ensure contracts and compliance requirements support business growth and operational success • Create and maintain contract trackers, renewal calendars, compliance matrices, reporting schedules, and risk summaries to provide leadership visibility into contract and compliance status • Evaluate current processes, identify gaps or inefficiencies, and implement scalable solutions that improve accountability, organization, and execution • Support Federal contracting activities involving GWACs, IDIQs, GSA Schedules, NASA SEWP, NIH NITAAC, CIO-SP, BPAs, task orders, and other procurement vehicles while also supporting commercial customer and vendor agreements • Manage compliance tracking, reporting obligations, renewals, contract modifications, flow-down clauses, and customer commitments across both Federal and commercial business operations • Develop and improve scalable compliance processes, contract governance procedures, approval workflows, document control procedures, reporting schedules, and internal operating procedures • Rebuild and organize the company’s contract and compliance repository, ensuring files, agreements, renewals, reporting documentation, and compliance records are accurate, organized, maintained, and accessible • Review, draft, redline, negotiate, organize, and manage Federal and commercial contracts and related documents including NDAs, teaming agreements, subcontractor agreements, vendor agreements, reseller agreements, customer agreements, purchase orders, task orders, amendments, SOWs, and managed services agreements

• Develop and maintain relationships with commercial clients and prospective customers • Identify new business opportunities through networking, prospecting, referrals, and outbound outreach • Present and sell managed services solutions including IT support, cloud services, cybersecurity, infrastructure, networking, and related technologies • Conduct discovery meetings to understand client pain points, business objectives, and technology needs • Create proposals, pricing, and service agreements tailored to client requirements • Manage the full sales cycle from lead generation through close • Collaborate with internal technical and operations teams to ensure successful solution delivery and client satisfaction • Maintain accurate pipeline activity, forecasts, and client information within CRM systems • Meet or exceed monthly and quarterly sales goals • Stay current on industry trends, technology solutions, and competitor offerings

• Review, draft, negotiate, and manage contracts including NDAs, teaming agreements, subcontract agreements, vendor agreements, reseller agreements, SOWs, task orders, and managed services agreements. • Support Federal contracting activities involving GWACs, IDIQs, GSA Schedules, NASA SEWP, NITAAC, CIO-SP, and related procurement vehicles. • Maintain contract repositories, reporting requirements, renewals, modifications, and compliance documentation. • Partner with sales, finance, operations, and leadership teams to evaluate risk, ensure compliance, and support pursuit activities. • Provide guidance on contract terms, customer commitments, flow-down clauses, and delivery obligations while supporting business growth and operational success.

• Manage the overall delivery of managed services to commercial clients • Serve as the primary point of contact for client escalations, service reviews, and operational communication • Ensure service level agreements (SLAs) and performance metrics are consistently achieved • Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery • Lead recurring client meetings, including business reviews and operational updates • Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement • Drive process improvements and operational efficiencies across service delivery functions • Assist with onboarding new clients and transitioning services into support operations • Manage escalations and work proactively to resolve client concerns • Maintain documentation related to client environments, processes, and service standards • Support account growth by identifying opportunities for additional services and solutions

• Review, draft, negotiate, and manage contracts including NDAs, teaming agreements, subcontract agreements, vendor agreements, reseller agreements, SOWs, task orders, and managed services agreements. • Support Federal contracting activities involving GWACs, IDIQs, GSA Schedules, NASA SEWP, NITAAC, CIO-SP, and related procurement vehicles. • Maintain contract repositories, reporting requirements, renewals, modifications, and compliance documentation. • Partner with sales, finance, operations, and leadership teams to evaluate risk, ensure compliance, and support pursuit activities. • Provide guidance on contract terms, customer commitments, flow-down clauses, and delivery obligations while supporting business growth and operational success.

• Maintain a high level of customer engagement, professionalism, accountability, and responsiveness • Develop account strategies that align customer business needs with company solutions and services capabilities • Negotiate and close complex opportunities across both Federal and commercial accounts • Manage multiple concurrent sales cycles while maintaining accurate forecasting, CRM activity, and pipeline management • Work closely with engineering, pre-sales, leadership, and delivery teams to develop customer solutions and support sales initiatives • Demonstrate a strong understanding of VAR solutions, infrastructure technologies, managed services, cloud solutions, cybersecurity offerings, and professional services capabilities • Build and maintain relationships with key OEMs, distributors, vendors, and strategic partners including Cisco and other leading infrastructure providers • Identify and develop attached services opportunities tied to hardware, software, cloud, and infrastructure solutions • Drive new business acquisition while expanding existing customer relationships across infrastructure, managed services, cloud managed services, and professional services offerings • Develop and maintain a pipeline of Federal and commercial business opportunities through direct customer engagement, vendor relationships, OEM partnerships, and strategic partner alignment

• Provide practical and business-focused contract and compliance guidance to internal stakeholders while protecting the company and supporting growth • Support internal audits, compliance reviews, reporting obligations, and documentation requests across both Federal and commercial operations • Partner with leadership, sales, finance, operations, and delivery teams to ensure contracts and compliance requirements support business growth and operational success • Create and maintain contract trackers, renewal calendars, compliance matrices, reporting schedules, and risk summaries to provide leadership visibility into contract and compliance status • Rebuild and organize the company’s contract and compliance repository, ensuring files, agreements, renewals, reporting documentation, and compliance records are accurate, organized, maintained, and accessible • Review, draft, redline, negotiate, organize, and manage Federal and commercial contracts and related documents including NDAs, teaming agreements, subcontractor agreements, vendor agreements, reseller agreements, customer agreements, purchase orders, task orders, amendments, SOWs, and managed services agreements