Epson America, Inc.

Role Description The Field Service Specialist is responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training, and configuration to ensure a very high level of customer satisfaction. This location for the role will be remote from the Oklahoma City area. - Analyze product failures and make repairs to quickly return equipment to production status either by telephone and/or on-site repair activities. - Make recommendations for improved equipment performance. - Document and submit service/repair activity. - Return parts to warehouse as necessary. - Inform customers of equipment supply items (ink, etc.) which require replenishment. - Perform research and assigned special projects by Management. - Perform product installations and conduct operator equipment production and maintenance training. - Deliver service training to service vendors and partners as assigned by management. - Apply electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions. - Identify potential customer dissatisfaction issues and resolve or escalate as necessary. - Perform special research/projects as requested by Service management. Requirements - Requires more than 50% travel, often on short notice (next business day service). - Support customers in the Oklahoma City area as well as other areas as assigned. - Provide service training to dealers and other service partners. - 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products. - Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program). - Ability to troubleshoot computer hardware and software problems. - Ability to organize and write technical reports. - Ability to read and understand product specification and manuals. - RIP and ICC Profile experience. - Field/on-site repair experience. Benefits - Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date. - Generous paid time off, including sick time, vacation, and holidays. - Income protection plans, including life insurance and short-term and long-term disability programs paid by the company. - 401K plan with company matching. - Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts, and much more!

Role Description The Business Development Manager is responsible for developing, managing, and expanding relationships with assigned channel partners while driving partner recruitment and revenue growth. You will represent the entire range of Epson commercial products to assigned partners but will be focused within the commercial printing industry supporting Epson’s solutions in this space. This is a remote position but requires residence within the territory, with a preference for candidates based in Dallas, TX or Atlanta, GA. What you will be doing: - Sales Strategy and Performance - Establish, build and maintain strong professional relationships with key stakeholders across assigned partner accounts within the commercial printing channel. - Collaborate cross-functionally with internal teams (sales, service, support, and leadership) to achieve partner performance goals. - Drive revenue growth by meeting or exceeding sales targets and strategic objectives within the assigned product focus. - Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. - Continuously assess and align with partner needs to identify growth opportunities within the copier and commercial print space. - Sell through partner organizations to end users in coordination with partner sales resources. - Manage and mitigate channel potential conflict through clear communication and adherence to established channel guidelines. - Lead solution development efforts that effectively address end-user needs, while coordinating the involvement of all necessary company and partner personnel. - Ensure partner compliance with partner agreements. - Promote and drive adoption of Epson programs relevant to assigned partners in the commercial printing channel. - Operations & Reporting - Develop and deliver accurate monthly product and pipeline forecasts. - Maintain up-to-date account activity and contact records in Salesforce.com. - Submit weekly activity and call reports to sales leadership. - Operate effectively within established budgets. - Adhere to all Epson policies, processes, and administrative requirements. Qualifications - 5+ years of sales experience. - 3-5 years experience with channel management in the commercial printing industry. - Proven experience selling both A3 and A4 printing devices. - Demonstrated success developing and growing IT VARs and NSPs within the commercial print channel. - Completion of an undergraduate program or equivalent experience (B.A. or B.S.). - Willingness to travel up to 50%. Benefits - Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date. - Generous paid time off, including sick time, vacation, and holidays. - Income protection plans, including life insurance and short-term and long-term disability programs paid by the company. - 401K plan with company matching. - Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more! Company Description Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Role Description The Control-M Architect (Enterprise Workload Automation) will be responsible for managing and maintaining all Epson scheduling environments. This includes supporting 24/7 system uptime, upgrades and new technology implementations, and system decommissioning. You will create, manage and implement automated job scheduling and workload automation processes ensuring the smooth execution of batch jobs and application workflows across various platforms. Specifically, you will: - Build, define, schedule, deploy, manage, and monitor workflows at scale from a single view, ensuring visibility and reliability, and improving SLAs. - Comfortably multitask to reactively address issues affecting users and service. This is a remote position based in the United States. You must reside within the contiguous U.S. The successful candidate will perform tasks including but not limited to the following functions: - Monitor, notify, fix, and escalate alarms related to systems. - Adhere to the daily shift and available On-Call schedules and comply with all company and department policies. - Create and work on incidents, service requests, and changes as well as following the Escalation and Notification Process. - Develop and maintain documentation. - Gather requirements from developers and stakeholders to create job flows, calendar requirements, and scheduling criteria. - Constantly track Control-M activities within BMC and plan appropriately to ensure all supported systems are current. - Interface with Epson resources to support all ongoing and future projects related to infrastructure, upgrades, replatforming, and implementation of new technologies from a Control-M perspective. - Support IT maintenance and security remediation of applications and systems. - Work with business units, Systems Engineering and third parties to research, design, test and implement new technologies as necessary. Qualifications - 10+ years working as a Control-M Administrator. - Enterprise job scheduling experience; controlling unattended background program execution for production and non-production jobs (Example: Control-M). - Experience developing, testing and deploying Control-M API modules. - Experience with Control-M Plug-Ins such as SAP, MFT, Informatica. - ITIL based Ticketing systems (Example: Ivanti Service Manager). - Must have experience with Linux and Windows systems. - Extensive background with multiple major Control-M upgrades performed. - Experience with system automation (Example: Ansible). - Familiar with cloud hosting (Example: AWS, Azure, GCP). - Strong verbal and written communication skills. - Network infrastructure experience. - BMC Control-M Certification. Requirements - Will manage and monitor all aspects of Enterprise Job Scheduler Control-M execution for production and non-production jobs. - Perform system administration of Enterprise Job Scheduler Control-M activities which include resource management as well as perform monthly security remediation. - Gather requirements from developers and stakeholders to create job flows, calendar requirements, and scheduling criteria. - Provide quality control for job creation/changes and review Enterprise Job Scheduler job reports. - Orchestrate complex workflows across hybrid environments. - Diagnose, isolate, and resolve problems with supported technologies, products, and services. Identify and perform documented root cause analysis. - Participate and manage key infrastructure projects as an individual, with the team members of the department, and with Epson’s business groups. Benefits - Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date. - Generous paid time off, including sick time, vacation, and holidays. - Income protection plans, including life insurance and short-term and long-term disability programs paid by the company. - 401K plan with company matching. - Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!