Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit of thinking in a cloud-enabled world. The mission of Learning Product Team in Worldwide Learning (WWL) - is to develop world-class, innovative Skilling Products & Experiences that inspire customers, partners, MCAPS sellers, and future generations to achieve more by skilling, upskilling, and reskilling, thereby reaching 100M+ learners. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. As a Principal AI Architect, you will define and drive the end-to-end Cloud + AI + Agentic architecture for next-generation WWL skilling experiences and platforms. You will partner with engineering and product leadership to deliver secure, reliable, scalable, cost-effective AI systems and establish a roadmap for Agentic-era learning experiences spanning consumer and commercial scenarios. This is a high-impact architecture leadership role requiring broad technical depth, cross-team influence, and solid collaboration across engineering, product, data, security/compliance, and partner ecosystems—enabling others to execute at scale through shared standards, reusable patterns, and reference implementations. If you enjoy working in a collaborative and agile environment where you can apply your technical skills and creativity into a security space and thrive on addressing real world problems, we are looking for you.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world. Responsibilities The Principal AI Architect is responsible for the following: Architecture Strategy & Roadmap (Cloud + AI + Agentic) - Own the reference architecture and technical roadmap for WWL’s AI/Agentic platform capabilities (e.g., orchestration, tools/plugins, memory, retrieval, evaluation, observability, governance). - Translate skilling business objectives into platform investments and architectural decisions, balancing speed-to-value with security, compliance, cost, and long-term maintainability. - Establish clear architectural guardrails and decision frameworks (e.g., “build vs. buy,” “Copilot Studio vs. Foundry,” “RAG vs. fine-tune,” “central vs. federated patterns”). Technical Leadership & Architectural Governance - Lead architecture/design reviews for major initiatives; drive alignment on system boundaries, contracts, dependency management, and resiliency. - Define and standardize architecture patterns (multi-tenant SaaS, event-driven architectures, secure data access, model routing, agent safety controls). - Create reusable templates, “golden paths,” and reference implementations to accelerate engineering delivery across teams and reduce fragmentation. Responsible AI, Security, Privacy, and Compliance by Design - Embed Responsible AI principles into agentic solution design (human-in-the-loop, safety mitigations, evaluation, transparency, and auditability). - Partner with security and compliance stakeholders to ensure services meet required controls and operational standards, and to drive alignment between policy intent and implementation. - Define secure patterns for prompt/data handling, secrets management, identity, and access governance for AI systems. Platform Reliability, Operability & Cost Management - Drive architecture that improves reliability, observability, incident response readiness, and cost efficiency across AI-enabled services. - Establish telemetry standards (quality, safety, latency, cost, success metrics) and ensure teams instrument consistently to enable operational excellence at scale. - Design for production: rollout/rollback strategies, evaluation gates, and operational playbooks for AI/agent releases. Cross-Org Influence & Coalition Building - Build coalitions across WWL and broader Microsoft engineering/product groups to deliver complex, large-scale initiatives; resolve long-standing misalignments; and hold stakeholders accountable for commitments. - Act as a trusted technical advisor to senior stakeholders, creating clarity, driving alignment, and enabling execution across multiple teams and disciplines. Mentorship, Technical Community, and Talent Scaling - Mentor engineers; enhance architecture quality, engineering discipline, and Responsible AI rigor. - Contribute to internal technical communities through documentation, brown bags, and reusable engineering guidance—amplifying impact through others. Other - Embody our culture and values Qualifications - Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python - OR equivalent experience. Additional or preferred qualifications - Master's Degree in Computer Science, Engineering or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python - OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python - OR equivalent experience. - 10+ experience in software engineering or solution architecture, with demonstrable success building and operating complex systems. - 10+ experience designing, implementing, and optimizing AI solutions encompassing data pipelines, model training and serving, and production MLOps. - 10 + years of full-stack development across frontend, backend, and cloud infrastructure, with a proficient command of data engineering, AI/ML systems, and deployment architectures. - 2+ project experience with NLP and LLM-based systems. - Proficient coding skills in C#, Python, JavaScript, and React. - Proven experience designing and shipping AI/ML GenAI solutions, including one or more of: - Retrieval-Augmented Generation (RAG), enterprise search, vector retrieval - LLM orchestration and agentic workflows - AI evaluation/monitoring, safety and quality measurement - Demonstrated experience architecting and delivering cloud-native, distributed systems at scale (multi-service systems, reliability, performance, and operability). - Proficient engineering fundamentals and ability to work “hands-on when needed” (prototyping/reference implementations, architectural spike investigations, debugging complex issues). - Track record of cross-team influence—driving alignment and execution across multiple disciplines and stakeholders. - Ability to communicate clearly with technical and non-technical audiences; comfort presenting senior leadership. Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Design and maintain a scalable Managed Services portfolio, including service definitions, SLAs, and delivery models • Standardize service offerings to improve efficiency, consistency, and profitability • Lead solution architecture for complex and high-value opportunities, particularly within federal programs • Partner with sales teams to support pre-sales solutioning and federal deal strategy • Ensure alignment between proposed solutions and operational delivery capabilities • Define service design standards and govern non-standard solutions • Collaborate with vendor partners to align services with available technologies and federal requirements • Drive continuous improvement of service offerings based on market trends and customer needs • Support RFP/RFI/RFQ responses for federal opportunities • Document service architectures, workflows, and design standards

• Lead the development of the data warehouse and the execution of data flows to integrate data from multiple sources • Architect and optimize the Snowflake data warehouse • Ensure data structures support strategic initiatives across inventory, pricing, purchasing, finance, and network marketing • Collaborate with teams in product management, operations, inventory, pricing, purchasing, compensation, sales, and finance

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners. What you get to do in this role: - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices - Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow - Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations - Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps - Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team - Enable and mentor other members of the ServiceNow delivery team and partner ecosystem - Up to 20% travel annually, driven by customer needs and internal meetings Qualifications To be successful in this role, we need someone who has: - Must be fluent in English and Japanese - Must be authorized working in Japan - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals - At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions - Vast experience with leading creator, integration, software/platform experience - Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success - Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions - Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude - Experience conducting solutions presentations and obtaining customer acceptance to solution design - Strong capabilities in forging trust, engaging a remote or in-person audience - Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams - A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies - ServiceNow Certifications (required or must achieve within the first 60 days): - Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS) - CSM Certified Implementation Specialist (CIS) - Service Provider Implementer (CIS-SP) - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM) - Desired ServiceNow Certifications (required or must achieve within the first 120 days): - Certified Technical Architect Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.