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Endpoint Systems Engineer, L2
Location
South Africa
Posted
69 days ago
Salary
0
Seniority
Senior
Job Description
Endpoint Systems Engineer, L2
Prime System Solutions
• Perform **patching and updates for client systems** using **Kaseya VSA**. • Manage and deploy operating system and application patches through **Microsoft Intune**. • Support patching activities using **Datto RMM**, including monitoring, troubleshooting failures, and ensuring successful deployment. • Generate and maintain **patch compliance reports**, ensuring systems meet security and compliance standards. • Deploy, update, and manage **third‑party applications** across endpoint devices. • Use **PowerShell scripting** to automate endpoint tasks, improve efficiency, and resolve recurring issues. • Maintain endpoint performance, stability, and security across multiple environments. • Handle and resolve incidents, service requests, and patch‑related issues via the **ConnectWise ticketing system**. • Work independently on L2‑level tasks while escalating complex issues when appropriate. • Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment. • Maintain accurate endpoint documentation and asset visibility using **Liongard**. • Assist with **remediating an existing backlog of Liongard deployments**, including: - Reviewing and fixing failed or incomplete inspections - Re‑establishing connections and configurations - Cleaning up and validating asset data - Ensure endpoint configurations and asset records are current and reliable.
Job Requirements
- 3–5 years of experience in endpoint management, systems engineering, or desktop support roles
- Strong hands‑on experience with **endpoint patching** and update management
- Experience with one or more RMM/MDM tools such as **Kaseya VSA, Microsoft Intune, or Datto RMM**
- Familiarity with **ConnectWise** or similar ITSM/ticketing platforms
- Working knowledge of **PowerShell scripting**
- Strong troubleshooting, documentation, and communication skills
- Ability to work independently in an L2 capacity with minimal supervision
- Experience working in a **Managed Services Provider (MSP)** environment
- Previous experience with **Liongard**, particularly asset management and remediation
- Exposure to patch compliance reporting and audit support
- Understanding of endpoint security best practices
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