Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement. What You’ll Do: - Provide remote technical support for Thermo Fisher Scientific products and services via phone, email, and web chat. - Troubleshoot customer issues using available tools and resources; escalate complex problems when needed. - Deliver product guidance, application support, and training to customers and field teams. - Accurately document customer interactions in CRM systems. - Identify and summarize trends to develop technical tips, FAQs, and troubleshooting resources. - Contribute to knowledge bases and recommend improvements to technical documentation. - Participate in ongoing product training and stay current with emerging technologies and applications. - Collaborate with cross-functional teams to resolve customer challenges and improve support processes. - Present technical updates internally; may support trade shows or customer-facing events. - Support onboarding and training of new team members as needed. - Maintain subject matter expertise in assigned product areas. How You’ll Get Here: - Advanced degree with no experience OR Bachelor’s degree with 2+ years of hands-on laboratory experience. - Degree in Life Sciences, Chemistry, or related scientific field. - Strong technical knowledge in areas such as molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry. - Medical Laboratory Scientist / Clinical Laboratory Scientist certification preferred. - Experience in customer support, clinical research, diagnostics, or applied science environments is a plus. - Excellent written and verbal communication skills with the ability to explain complex concepts clearly. - Strong problem-solving, analytical, and organizational skills. - Ability to quickly learn and apply complex technical information. - Proficiency with CRM systems and standard office software. - Customer-focused mindset with ability to manage multiple priorities. - Ability to work both independently and collaboratively. Additional Requirements - Fluent in English; additional languages are a plus - Willingness to travel up to 10–30% depending on business needs - Flexibility to support a global customer base, including occasional after-hours support

• Prepares technical documents including design specifications, architecture drawings, operational run books • Collaborate throughout the organization on effective identification of technical issues • Code management and development for Extract, Transform, & Load (ETL) routines • Providing application design guidance and consultation • Collaboration with multiple technology teams, product partners, and marketing operations teams • Mentoring junior Ab Initio developers • Provides input for Standards and Best practices for test data management

Role Description At Kainos, we provide a proven track record of launching innovative and creative SaaS products designed to help Workday customers maximize their Workday investment. Our existing solutions include: - Workday testing - Compliance - Data masking - Employee document management - Pay transparency analyzer We are looking for Workday Extend Developers to help shape our future product offerings on the Workday platform. The role holder will join a Product team to focus entirely on innovating new products on the Workday platform. The team will: - Identify, build, sell, and operate new products until they become mature products. This role has been opened as a result of new Workday partnerships which include: - The Marketplace - The AI Gateway - AWS integration - The ‘Built on Workday’ programme These initiatives provide the technical and commercial framework for creating a thriving product ecosystem on the Workday platform. With this new team, we want Kainos to become the leading Partner in the Marketplace. You will use technologies and platforms including Workday Extend, AWS, and AI. You will work within a small, collaborative team, contributing to the technical design and technical solutions for one or more new products. You will also work with our product team to help build out our customer-focused roadmaps. You’ll be comfortable with a fast-paced environment, creating proof-of-concepts and gathering user feedback to design solutions that challenge the problems faced by our customers and prospects. You’ll support your junior colleagues in all that you do by embodying the Kainos values. You’ll be passionate and committed to ensuring Kainos projects are successful. You’ll help build a community of practice in your specialist area. Qualifications - Hands-on experience developing Extend applications. - Experience developing & coding within agile delivery environments. - Experience with working with web service technologies (REST, SOAP). - Clear and effective communicator, able to communicate with customers and colleagues with credibility, including in a remote working situation. Proficient with use of English language. - Good commercial awareness and some understanding of project and business dynamics. - Ability to plan own workload and meet deadlines. - Able to apply all relevant standards and procedures to your own work, maintaining high quality and accuracy at all times. - Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times. Requirements - Obtained Extend certifications from an accredited body in your area of specialization. - Obtained HCM certification. Company Description At Kainos, we believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Role Description The Integrations Lead is responsible for the development, implementation, and ongoing support of Workday integrations with internal systems and third-party vendors. This role ensures that HR systems are seamlessly connected, reliable, and secure to enable efficient operations across HR, IT, Finance, and other functions. The Integrations Lead collaborates with cross-functional teams to design and deliver scalable integration solutions, monitor performance, and resolve complex technical issues. This role reports to the Director of HRIS. Key Responsibilities: - Lead the design, development, testing, and deployment of Workday integrations using tools such as Workday Studio, EIB, and Core Connectors. - Collaborate with IT, HR, Finance, and external vendors to gather requirements and implement integration solutions. - Build, test, troubleshoot, and maintain integrations across systems to ensure data accuracy and operational efficiency. - Monitor integration performance and proactively resolve system or data issues. - Manage integration documentation, version control, and compliance tracking. - Perform root cause analysis for integration or data discrepancies and drive long-term solutions. - Ensure integration architecture aligns with HRIS roadmap, enterprise architecture standards, and security protocols. - Support reporting and data transformation using Workday Reporting, calculated fields, XSLT, SOAP, and REST APIs. Qualifications - Bachelor’s degree in Information Systems, Computer Science, HR Technology, or related field (or equivalent experience). - 2-4 years of direct experience developing and managing Workday integrations in an enterprise environment. - Hands-on expertise with Workday Studio, EIB, Core Connectors, and calculated fields. - Strong proficiency in XSLT, SOAP, REST APIs, and document/data transformation methods. - Demonstrated ability to diagnose, troubleshoot, and resolve complex integration issues across multiple systems. - Proven collaboration skills with cross-functional teams, including HR, Finance, IT, and external vendors. - Workday Pro certification. - Experience in hospitality or gaming industries is a plus. Benefits - Comprehensive benefits package to support health and well-being. - Options for maintaining a healthy work-life balance. - Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits