Hard Rock Hotel & Casino Ottawa

Role Description We are seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role is responsible for resolving the most complex system issues, executing advanced configurations across modules, and ensuring stability, accuracy, and performance of the Workday platform. This individual operates as a deep subject matter expert (SME), partnering closely with HR, Payroll, and IT, and providing guidance to Tier I–III analysts while remaining hands-on in configuration, troubleshooting, and release execution. Advanced Workday Configuration & Support - Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning. - Design and implement advanced business processes, condition rules, calculated fields, and security configurations. - Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects. - Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity. - Perform impact analysis for configuration changes and ensure alignment with existing system design. Production Support Leadership - Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption. - Provide guidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies. - Monitor system health and proactively address recurring issues and systemic defects. - Partner with stakeholders to translate production issues into sustainable configuration solutions. - Maintain detailed documentation of issues, resolutions, and known errors. Release Management & Testing - Lead bi-annual Workday release support activities, including feature impact assessments, regression testing coordination, and configuration adjustments and validation. - Execute and support unit, integration, and user acceptance testing (UAT) for system changes. - Ensure all changes are thoroughly tested and production-ready prior to deployment. - Support deployment activities and post-release stabilization efforts. Data Integrity & Security - Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution. - Troubleshoot data discrepancies across modules and correct via configuration or data loads. - Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance. - Execute mass data changes and data loads using EIBs and other tools. Reporting & Analytics Support - Develop and maintain advanced Workday reports and dashboards to support business operations. - Troubleshoot and optimize existing reports for accuracy and performance. - Utilize calculated fields and data structures to deliver meaningful insights. - Support business users with ad hoc reporting and data analysis needs. Stakeholder Collaboration - Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions. - Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements. - Participate in functional discussions to refine requirements for enhancements and fixes. - Communicate complex technical issues and solutions in a clear, business-friendly manner. Gaming & Hospitality-Specific Support - Support configurations related to shift-based and hourly workforce structures. - Union rules and compliance requirements. - High-volume seasonal hiring processes. - Multi-property and multi-entity operations. - Ensure issues and changes align with gaming regulations, labor laws, and operational standards. Qualifications - 8+ years of Workday experience, with strong emphasis on production support and configuration. - Proven experience operating at a Tier III+ level with escalation handling responsibilities. - Deep expertise across multiple Workday modules, including HCM, Payroll, Benefits, Absence, Recruiting, Talent, Learning. - Advanced skills in Workday business process framework, calculated fields and reporting, security configuration and troubleshooting, root cause analysis and complex issue resolution. - Strong ability to analyze and resolve cross-functional system issues. - Ability to work independently while managing multiple high-priority support items. Requirements - Workday Pro Certifications in one or more modules. - Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred). - Background in gaming, hospitality, or multi-entity environments. - Familiarity with Prism Analytics or advanced reporting tools. - Understanding of HR, payroll, and compliance processes. Benefits - Comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. - Benefits may vary with employment status.

Role Description The HR Service Representative – Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment. Essential Functions / Responsibilities - Serve as first-line support for Workday HRIS inquiries from Team Members and managers - Monitor, triage, and resolve incoming cases using the case management system - Perform routine data maintenance and corrections while ensuring data integrity - Provision and deprovision user access in accordance with security standards - Escalate complex or non-standard issues to Level 2 or leadership as appropriate - Maintain accurate case documentation and meet service level expectations Qualifications - 1–3 years of experience in HR operations, HRIS support, or shared services - Basic understanding of HR processes and data concepts - Experience working in a high-volume, customer-focused environment - Strong attention to detail and commitment to confidentiality Requirements - Core HR processes and basic HR data concepts - Navigation and transactional use of Workday or similar HCM systems - Case management workflows and service delivery fundamentals - Data privacy, confidentiality, and access control principles - Service level expectations in a shared services or HR operations environment Preferred Qualifications - Experience using Workday or another HCM system - Experience with case management tools Benefits Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits CLOSING Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Role Description The Director, Ticketing & Entertainment Analytics will lead a transformative entertainment initiative to develop more sophisticated ticketing practices and to drive incremental revenue on entertainment events by utilizing the power of data, applied analytics, and new technology to drive results across all business units. This leader will be expected to further develop the analytical capabilities of Hard Rock’s entertainment properties to further support senior leadership and business strategy. The position will build policy, process and procedure for ticketing across the entire Hard Rock venue ecosystem including but not limited to Hard Rock Live and Hard Rock Cafe venues but will also immediately prioritize onboarding of Hard Rock’s ticketing and sales operations in Las Vegas, NV. Qualifications - 10+ years of work experience in ticketing/entertainment ticket sales, including 5+ years in a fast-paced, data-driven environment - 5+ years of management experience - Bachelor’s degree in business, economics, computer science, statistics, mathematics, physics, engineering, or other quantitative field, preferred - Strong knowledge of all Ticketmaster business elements and operating platforms including Archtics - Experience negotiating ticket partnership agreements with third party sales agencies (OTAs) - Experience with CRM applications and integrations is a plus - Demonstrated understanding of forecasting and predictive analytics - Prior experience with inventory management or pricing optimization/dynamic pricing - Proven track record of success in cross-functional work environments - Strong communication, prioritization and organization skills - Proficiency with Microsoft Office Suite - Understanding of or experience with data analysis tools (SQL server, R, Python or other programming language) - Ability to deliver as both a detail-oriented analyst and executive-level strategist - Comfort and professionalism working with senior-most executives - Candidate should be a self-starter, independent, a creative thinker, ambitious, results-oriented Requirements - Support oversight, management, and growth of all box office leaders at individual Hard Rock properties to cultivate innovative environments to drive increased revenues from ticket sales. - Corporate resource for all ticketing topics for all Hard Rock Live properties. - Guide standardization of ticketing process for Hard Rock Cafe and hotel related events taking place outside traditional Hard Rock Live venues (via Ticketmaster’s TicketWeb platform). - Direct and oversee launch of all future integrated resort projects’ ticketing infrastructure and operations which may include multiple venues with various ticketing partners (e.g., Hard Rock Las Vegas). - Promote education of Hard Rock property executives and senior leaders to demonstrate how to drive incremental revenue through more sophisticated ticketing practices. - Oversee management of analytics as it relates to Live Events across the Organization including but not limited to the entertainment Tableau dashboard which includes Entertainment and Gaming Revenues and data points. - Serve as primary liaison to Ticketmaster (or other designated online ticket vendor) for product integrations, support across both local properties and at the enterprise level, utilization of new tools, data management, and ticketing analytics. - Review and provide critical analysis of ticket provider partnership revenue impact to both local properties and enterprise wide. - Develop and drive partnerships with third party ticketing services (wholesalers and Online Ticket/Travel Agencies (OTAs), analytics, and marketing partners related to enhancing ticket revenue opportunities. - Contribute to enterprise-wide development of ticket buyer data aggregation, analysis and use policy across multiple venues and business units. - Liaise between the various business unit managers to ensure effective cross-utilization of our assets in a manner that optimizes revenues. - Provide strategic and analytical insight to senior leadership when evaluating new business opportunities and reviewing existing practices including analysis of unsold ticket inventory and development of methods for increased sell through success. - Liaise between HRX team and Entertainment team for all functions related to building additional digital resources for the Organization. - Run RFP processes for ticketing-related vendor relationships in conjunction with the procurement department. - Support onboarding of new Hard Rock entertainment venues through planning, implementation, training, and opening in conjunction with onboarding SWAT teams. - Oversee a broad range of functional responsibilities critical to business operations, including: - Forecasting, Reporting, and Data Visualization - Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy - Ticket Sales Strategy including pricing, inventory management, market management, and forecasting - CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties - Customer Research and Customer Segmentation - Marketing Analytics and Channel Strategy - Product Development - Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation - Coordinate proper trade publication reporting across properties - Guide the administrative distribution of internal ticket assets including strategy designed to promote process efficiency and development of ROI analysis of ticket usage (via Concierge Live software platform). - Support marketing, sales, and business operations functions to help: - Increase paid ticket sales, premium sales, concert revenue, sponsorship revenue, and sponsorship activation - Improve tailoring of marketing and sales efforts by deepening understanding of fan segments, individual fans, and technology - Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives. - Manage thought-leadership in evolving entertainment and ticketing space, identifying new and emerging opportunities to enhance key business functions. - Collaborate with all business functions and provide leadership/support by developing data-driven strategies and recommendations that help them exceed business targets. - Oversee the implementation and use of the Hard Rock Live data warehouse, and support information sharing across business sectors. - Assist in growing ancillary revenue streams (merchandise, food & beverage, parking, etc.) via new ticketing strategies. - Leverage technology to enhance box office and fan experience. - In conjunction with procurement department, maintain relationships with several outside vendors related to ticketing. Benefits - Comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. - Benefits may vary with employment status. - To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Role Description The Internal Audit department adds value to Hard Rock, Inc., Hard Rock Cafes, Seminole Hard Rock Support Services, and Hard Rock Digital (collectively “Hard Rock”) by helping ensure: - Assets are safeguarded - Transactions are properly authorized and recorded - Financial information is complete and accurate - Processes are efficient The Director of Internal Audit – Internal Controls and Workday provides strategic and operational leadership for the design, implementation, and continuous improvement of a common control framework that enables consistent, scalable, and compliant business processes across Hard Rock’s multi-jurisdictional casino gaming operations and related lines of business, including hotels and cafés. In this role, the Director oversees: - Implementation and governance of the common control framework - Control standards, ownership, documentation, training, monitoring, and reporting - Controls and process integrity within Workday The Director partners with business and technology leaders to: - Identify and remediate control gaps - Drive sustainable process improvements - Support audits, investigations, and special projects Qualifications - BS or BA in accounting, finance, business management, information systems, or other related field - An MBA is a plus - At least seven (7) years of experience in internal controls, audit, accounting, finance, risk management, or information technology-related fields - At least three (3) years in internal audit or an internal controls/assurance leadership role - Multi-jurisdictional gaming and/or hospitality experience is preferred - Certified Internal Auditor, Certified Public Accountant, and/or Certified Information Systems Auditor is required - Experience with Workday (or similar ERP/HCM platforms) controls, business process governance, or GRC/control framework implementation is strongly preferred Requirements - Must be twenty-one (21) years of age - Must successfully pass drug screening - Must possess and maintain a valid driver’s license within the assigned state of employment - Must successfully pass background checks and be able to obtain gaming work permits/licenses in jurisdictions where Hard Rock has operations - Must be organized and detail-oriented - Good verbal and written communication skills - Ability to multitask and prioritize assignments - Proficient with personal computers, Excel, Word, and PowerPoint - Knowledge of Alteryx, IDEA, and Optro software is preferred - Knowledge of gaming regulations and internal controls, including multi-jurisdictional experience, is required - Knowledge of common control frameworks and Workday security/business process controls is preferred - Advanced knowledge of Generally Accepted Auditing Standards (GAAS) and Generally Accepted Accounting Principles (GAAP) is required Benefits - Comprehensive benefits package for health and well-being - Support for maintaining a healthy work-life balance - Benefits may vary with employment status To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Role Description The Marketing Automation Specialist will support in the configuring and deploying of email campaigns, marketing automations, content and administering triggers, targeting and personalization rules. This is a shared service supporting Seminole Gaming as well as all Hard Rock lines of business, such as Hard Rock Cafes, Hotels, Casinos and Entertainment, and the new Unity by Hard Rock loyalty program. Our digital ecosystem consists of multiple Salesforce Clouds including Salesforce Marketing Cloud, plus complex integrations with our new global loyalty program, Unity by Hard Rock. This person is a rock star in assisting with configuring automated journeys; supportive in the duties of tagging, data collection, A/B testing, campaign optimization, governance and troubleshooting. This person is naturally curious who inquisitively researches for solutions, and an energetic doer that sees end to end tasks to the finish line with a continuous improvement interactive approach. Success in this role will be in empowering the organization to understand, target and personalize communications across touchpoints of the ever-evolving customer journeys in the Email, Push and SMS channels, while effectively tracking, measuring, interpreting and communicating insights in a continuous test, learn and optimize culture. Responsibilities - Support in updating end-to-end journey content and managing personalization rules on a variety of company owned websites and mobile apps, keeping in mind ADA compliancy and SEO best practices. - Assist in coordinating the email campaign process from beginning to end including creative, template build, approvals, list management and post analysis. - Understanding of the marketing automation, audiences, customer segmentation, targeting and personalization. - Knowledge to adhere to security and privacy guidelines in relation to CAN-SPAM, GDPR and CASL related requirements. - Support the development, enhancements, and operation of standardized best practices, business processes and workflows. - Communicate with our digital insights team to effectively track, measure, and act on insights assuring the proper data is accessible, validated, and reported (push/pull). - Help derive insights and effectively communicate corresponding narratives around customer behaviors that identify and connect all touchpoints. - Collaborate with internal and partner creative resources to solution designs and creative. - Work cross-functionally with internal teams and departments outside of marketing to execute upon specific company initiatives. - Support corporate and property level marketing team members on web and email platforms. - Assist with ongoing email audits. - Ability to read and understand analytics and A/B testing outcomes to help improve strategies, tactics and engagement communications. - Support in designing, developing, and implementing intuitive dashboards designed for various target audience consumption by business stakeholders (SFMC). - Help determine, promote and enable objectives, methods and tools for iterative testing, launches and optimization efforts (email/Push/SMS channels). - Support in identifying, building and optimizing high-value audiences for targeting across Email, Push and SMS channels. - Open to learning and applying, as well as perform other duties/projects as the organization grows and evolves. Qualifications - Continuous learner, and eager to be an SFMC guru. - Bachelor's degree in Marketing, Computer Science, Math, or Statistics. - Capable of identifying audience segments and execute on personalized campaigns. - Ability to organize campaign results, and translate into actionable insights that drive many forms of success. - Experience with A/B and multivariate testing techniques, best practices and tools (i.e. Optimizely, Adobe Target), a plus. - Understanding of HTML and CSS. - Able to prioritize and complete tasks in an agile environment. - Recent, hands-on knowledge of Salesforce Marketing Cloud. - Experience growing, engaging with, and analyzing performance of a large email marketing database. - Naturally curious with a passion for understanding consumer behavior and trends in both the digital space and in relation to the broader scope of business. - Must be a “Doer” and thrive in a fast-paced, dynamic, and agile environment that can pivot quickly. - Microsoft Office, Google Drive, Adobe Creative Cloud, Jira and Confluence. - Excellent organizational and time-management skills to handle multiple tasks, prioritize effectively, and meet project deadlines. - Strong interpersonal and team player skills. Highly collaborative. - Strong detail orientation with a highly trusted degree of integrity, accuracy, and results orientation. Requirements - 2+ years demonstrated experience in marketing automation, with specific experience with Salesforce Marketing Cloud. - Demonstrates knowledge, skills, and experience in email marketing best practices in the following areas within the Marketing Cloud Email application: - Content creation, specifically designed for responsive email. - Subscriber and data management. - Email delivery through Journey Builder; multi-step and single send. - Master in hierarchical folder structure, versioning and archiving. - Business Units, Subscriber Lists and Data Extensions. - Data import into Marketing Cloud. - Segmentation (apply to subscribers and data). - Email Campaigns: email messaging, deploying campaigns, managing content, sending options, A/B testing, responsive design. - Email reporting metrics, running ad hoc and automated reports in Marketing Cloud, GA, Adobe Analytics. - Email Approval process. Work Environment Duties and responsibilities are typically performed in a professional office setting. Pre-Employment Process Employment with Seminole Hard Rock Support Services requires the successful completion of the pre-employment process; to include a satisfactory background check. Closing Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Role Description The Demand Forecaster supports enterprise-wide workforce and operational planning by developing accurate, data-driven demand forecasts across gaming, hotel, food & beverage, and entertainment functions. This role provides forward-looking insights into expected business volumes, guest demand, and event-driven fluctuations to guide optimal labor deployment, scheduling, and resource allocation. Essential Functions - Forecast modeling & analytics - Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc. - Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property. - Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends. - Performance analysis & continuous improvement - Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions). - Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability. - Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans. - Data management & reporting - Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations. - Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles. - Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders. - Cross-functional collaboration - Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making. - Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives. Qualifications - Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling. - Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar). - Experience in casino, hospitality, or large-scale entertainment operations strongly preferred. - Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders. - Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment. Requirements - Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans. - Communicate forecast updates, trends, and assumptions to property operations and department leaders. - Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts. - Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends. Additional Requirements Reports to Seminole Hard Rock Support Services Workforce Management/Workforce Analytics.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Vice President of Global Social Media Hard Rock is seeking a Vice President of Global Social Media to lead and elevate the social presence of one of the world’s most iconic brands. Reporting to the SVP of Entertainment & Content Marketing, this leader will define and execute Hard Rock’s global social media strategy across all platforms, shaping how the brand consistently and authentically shows up at the intersection of culture, hospitality, gaming and entertainment. This role will serve as a centralized strategic resource for social leaders across the global Hard Rock portfolio, which includes 319 Hard Rock–branded venues in 80 countries and more than 40,000 live events annually. In addition, this individual will lead social efforts across a robust ecosystem of brand partnerships, including the Formula 1 Miami Grand Prix, Oracle Red Bull Racing, Hard Rock Stadium, British Summer Time Music Festival, Sports Illustrated Swimsuit, and more. The Vice President will also play a key role in ushering in the next era of Hard Rock, leading social and content strategies for fully-integrated property openings in global destinations, including Las Vegas, Athens and New York City.. The ideal candidate brings a proven track record of building and managing dynamic, culturally relevant brands across social media platforms, a strong point of view on world-class storytelling and deep expertise navigating the rapidly evolving social landscape. This high-impact role requires the ability to lead and influence cross-functional teams, establish clear goals and KPIs, and ensure all social channels are optimized for growth, engagement and impact across the enterprise. Key Responsibilities - Implement a long-term vision and growth plan for social media across the Hard Rock enterprise. - Own social KPIs for designated channels, ensuring continuous growth, engagement and measurable business outcomes. - Direct monthly, quarterly, and annual reporting across the social enterprise, delivering insights, strategic recommendations and new opportunities. - Partner with the Director of Paid Social & Digital Media to integrate organic and paid strategies that drive awareness, engagement and incremental revenue. - Oversee social planning and execution for marquee events, campaigns and partnerships, ensuring cohesive brand storytelling that result in desired business objectives. - Create synergies and alignment between departments, divisions and properties to ensure seamless orchestration of social publishing and content development. - Guide and manage external agency relationships, driving ongoing strategy, execution and performance while ensuring efficiency and effectiveness. - Partner with Hard Rock’s sales agency of record to develop opportunities to monetize content through co-branded content and third-party sponsorships. - Champion creative thinking and innovation, leading the team in developing new ways to reach and engage customers across multiple sectors. - Oversee company-wide social governance, policies, and SOPs to ensure compliance, consistency and brand protection. - Stay ahead of cultural and digital trends, making strategic recommendations for Hard Rock’s participation and amplification. - Serve as a trusted partner to senior leadership, ensuring social media functions as a driver of brand equity and business growth objectives.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits Job Description: Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com. This role is one of the most critical positions within the organization fostering a powerful public image and reputation for the company and its products. Oversee the strategic development, direction and implementation of all sales and marketing activities for Hard Rock Cafe and its brand extensions. Relentless focus on building this ubiquitous brand and on the strategies and programs necessary to nurture and build it. Serves as the brand leader and ensures that all the company’s activities are brand-centric in nature and are consistent with the overall marketing strategy, and this individual will bring the voice of the guest to the table. Reporting Structure: - Position Title: Vice President Marketing - Company Cafe - Reporting To: Senior Vice President Marketing & Brand Partnerships - Direct Reports: Director of Marketing; Director of Digital Marketing Responsible for Hard Rock Cafe and Rock Shop guest experience, including: - Cafe Brand Health Strategy, Consumer Research and Insights - Cafe Brand Sales and Marketing Strategy - Cafe Public Relations Strategy and agency management - Cafe Media and Advertising Strategy and agency management - Cafe Marketing Calendar and Activations - Cafe Digital Marketing Strategy - Marketing Retail Essential Functions: Brand Strategy - - Define, articulate and drive the development of Hard Rock International Sales and Marketing and branding strategies within the context of the cafe division global business strategies. - Develop strategic short-term and long-term Marketing plans for the cafe division and for each segment of the business. - Identify and exploit cross promotional opportunities to enhance Brand awareness, trial, repeat visitation and relevancy. Marketing & Creative Services - - Develop and maintain a structurally efficient Marketing organization; select, develop, motivate and evaluate creative subordinates. Foster a team-oriented environment. - Oversee the public relations, advertising and overall communications for the cafe division. - Serve as the key liaison between the cafe division and the trade and consumer press; be responsible for all advertising and public relations agency relationships. - Support Marketing campaigns and materials that complement and enhance sales and marketing efforts to consumers. - Supervise the preparation and administration of marketing budgets in accordance with corporate guidelines, establish and monitor sales and marketing policies and procedures; function as a key advisor, decision-maker, and member of the senior management team. - Supervise the development of all collateral materials including promotional pieces, press kits, provide creative input and direction when necessary. Research & Development - - Manage the consumer research and development efforts to assure our products and offerings are in alignment with our brand strategy and reflect our image while achieving positive financial results. - Liaise and support the cafe operations senior executive team leaders in Operations, Franchise, Food & Beverage, Design & Construction, Merchandise, Retail, E-Commerce and Licensing to coordinate execution and launch of the highest quality products. - Continue to challenge the status quo in the offerings to our guest. General Functions - - Drive incremental Accountable for positive P&L results, increasing sales. - Oversee the public relations, advertising and overall corporate communications for Marketing cafes. - Develop strategic short-term and long-term marketing plans for the cafe division. - Troubleshoot the marketing activities; anticipate, identify and form solutions to problems that may arise. - Develop marketing campaigns and materials that complement and enhance marketing efforts to consumers. - Serve as the key liaison between the company and the trade and consumer press; be responsible for all advertising and public relations agency relationships; coordinate and oversee press releases. - Supervise the preparation and administration of marketing budgets in accordance with corporate guidelines, establish and monitor marketing policies and procedures; function as a key advisor, decision-maker and member of the senior management team. - Supervise the development of all collateral materials including promotional pieces, press kits, ; provide creative input and direction when necessary. - Develop and maintain a structurally efficient sales and marketing organization; select, develop, motivate and elevate creative subordinates. - Foster a team-oriented environment. Non-essential Functions & Core Competencies - - Coordinate operations between departments. - Teach/coach and document employees who fail to meet standards to maintain a high-quality workforce. - Present a professional image to employees, guests, clients, owners and investors. - Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. - Build business/market share by thinking of new ways to promote company and by participating in local events to increase sales and develop and maintain positive relationships within the business and social community. - Spearhead annual philanthropic initiatives. - Work as a team, helping all employees to complete the required activities that ensure we blow away Guest Expectations. - Maintain low staff turnover rate and high morale. - Operate ethically to protect the image of Hard Rock. - Utilize programs designed to help Save the Planet. - Breadth & Depth of Knowledge – Must know & apply the most advanced concepts, practices, and procedures. - Applies extensive knowledge & experience as an advisor to top management or acts as the recognized authority over one or more departments. Professional/technical qualification & certainly extensive experience within the function. - Planning & Organization – Prepare long-term plans that address corporate issues to meet the strategic business goals. - Decision Making – Takes decisions with major long-term implications for the organization, requiring judgement where the risks are high and the availability of advice & information is limited. - Business Awareness & Initiative - Stresses the need for the business to achieve pre-eminence in its market and stay ahead of its competitors by seizing opportunities and launching major companywide initiatives which improve the organization market position. - Nature of Contacts – Contacts involve establishing and maintaining relationships of major long-term significance to the company in which very high levels of persuasion and negotiation skills are typically required, in situations where strong opposition or potential conflict exists. - Teams- creates a climate of continuous improvement to ensure the organization has the people to meet its future needs. - Financial Accountability – Contributes to company’s overall budget; determines and changes financial priorities in line with financial, business, and organizational objectives. - Positive Impact – Scope to make major performance impact regarding many significant company objectives and results, with significant effect inside and outside the company. Will exert major influence on overall direction of company, as well as its results.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The VP of Player Development is responsible for developing and maintaining relationships with existing customers through personal contact in order to generate incremental increases in gaming revenues. The right candidate must develop and maintain new business relationships to increase awareness, drive trial and build customer loyalty. - Greets customers in the casino and participates in social events and special promotions - Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines - Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue. - Maintains relationships and markets our gaming products and amenities to valued customers while upholding high levels of customer satisfaction - Greets customers in the casino and participates in social events and special promotions. - Issues Player’s Club cards and promotes the program and related promotions. - Increases the growth of gaming revenues through development of a targeted customer base. - Updates customer history for future visits along with customer interests and preferences utilizing company CRM platform. - Ensures the protection of customer rewards and credit lines. - Responsible for marketing to predetermine active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each. - Assists in the development of incentive programs, host goals, special events and marketing programs. - Maintains up-to-date knowledge of all electronic gaming machines, CRM, promotions, events, entertainment and general property information. - Keeps informed of competitive promotions. - Effectively handles customer complaints and discrepancies in an efficient and courteous manner. - Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs. - Responds to Player’s Club letters and customer service survey results and communicates that information to the appropriate department manager. - Safeguards the confidential nature of all departmental and general property records. - Other duties as assigned.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Hard Rock is seeking a Social Media Specialist to help elevate the social presence of one of the world’s most iconic brands. This individual will join an evolving social department responsible for the @OfficialHardRock master brand accounts, as well as company-wide social and content initiatives spanning live entertainment, gaming, hospitality, and brand partnerships. The role will also play an integral part in social and content strategies for upcoming property openings in Las Vegas, Athens, and New York City. The Social Media Specialist will be responsible for covering marquee events and activations, creating and editing platform-specific content, and publishing across all active channels. This individual will collaborate with department colleagues to serve as a central resource for social leads across all Hard Rock properties and divisions, supporting reporting, sharing best practices, and ensuring all accounts adhere to policies, procedures, and brand standards. The ideal candidate is highly organized, passionate about creative social storytelling, and thrives in collaborative environments across teams, properties, and agencies. - Support the execution of daily organic social content across designated Hard Rock social platforms, ensuring accuracy, timeliness and creativity. - Provide on-site social coverage for concerts, events, partnership activations, photoshoots and appearances – capturing social content and providing footage to appropriate corporate, property and/or agency contacts. - Partner with Hard Rock social leaders worldwide, providing ongoing support, guidance and best practices - Work within Hard Rock’s unified analytics platform to provide property-level and company-wide reporting – translating data into actionable insights and recommendations. - Assist in editing short-form video for Instagram Reels, TikTok, YouTube Shorts and other designated platforms. - Maintain and organize digital asset libraries, ensuring content is easily accessible and properly tagged for use across channels. - Help maintain compliance with brand standards, social media policies and platform-specific guidelines. - Assist with influencer and creator coordination, including content approvals, on-site execution and campaign deliverables. - Brainstorm unique and compelling ways to evolve Hard Rock’s brand partnerships through the lens of social media, delivering against overall goals and objectives. - Coordinate billing and invoices related to social media activities and initiatives. - Stay current on social media trends, platform updates, and emerging tools to support innovative content creation. Qualifications: - 1–3 years of experience in social media, digital marketing, or content creation. - Strong understanding of social platforms and digital trends. - Experience editing content for social using Adobe Premiere, Photoshop, CapCut, or similar tools. - Excellent organizational skills and attention to detail