• Ensure the client’s needs are met with clear and comprehensive technical designs • Design and implement complex technical solutions on the Salesforce platform • Collaborate with project stakeholders to ensure solutions are aligned with business goals and objectives • Communicate effectively with both technical and non-technical stakeholders • Maintain in-depth knowledge of the Salesforce platform and stay up to date with new features and capabilities • Design integrations between Salesforce and other systems and data sources • Engage in hands-on system configuration to ensure optimal setup • Serve as the ultimate technical authority and escalation point for in-flight projects • Provide technical leadership and mentoring to other members of the team • Ensure technical designs are scalable, maintainable, and aligned with industry best practices • Support development and refinement of RevOps product offerings • Develop teams both on and offshore to deliver technical solutions in enterprise software delivery lifecycle motions • Strong experience using APEX on previous projects; Abilities to review / share feedback on Salesforce coding best practices supporting application scalability • Contribute to the development of and adherence to DevOps standards and processes • Engage with enterprise sales teams to support proposal generation, expert guidance, and RFP processes. • Collaborate with technical resources to address complex requirements and ensure the successful delivery of Salesforce-based solutions. • Create technical documentation to capture business requirements and technology solutions.

• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment • Perform configuration and customization of the Salesforce.com platform. Implement customer-based solutions and develop products on the Salesforce platform with code AND declarative tools. • Participate in efforts to develop and execute testing, training and documentation. Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) • Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans) • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce platform. Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc. • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts. • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance

• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service • Translate business requirements into Salesforce features using best practices in configuration and custom development • Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews • Document solutions, user stories, and technical processes • Coordinate training, walkthroughs, and knowledge transfer • Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support • Manage configuration items such as profiles, permission sets, page layouts, and automations • Maintain clean data practices through deduplication, validation, and system governance • Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

• Collaborate with client business and system stakeholders to understand their business needs and technical requirements • Partner with the Product Owner and Solution Architect to design and implement well-architected Salesforce solutions that meet business needs and comply with clients' enterprise standards • Establish yourself as a trusted and credible Salesforce expert who effectively communicates with technical and non-technical colleagues • Evaluate and recommend best practices in Salesforce architecture, development, and deployment • Advocate for the Salesforce platform's core capabilities and best practices while remaining open to other approaches • Serve as the primary technical lead on projects, guiding development teams and ensuring successful solution delivery • Create and maintain technical documentation • Troubleshoot and resolve complex technical issues • Stay current with Salesforce updates and industry best practices • Oversee the adoption and use of a reliable Salesforce DevOps process • Collaborate effectively with professionals from other consultant firms