• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service • Translate business requirements into Salesforce features using best practices in configuration and custom development • Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews • Document solutions, user stories, and technical processes • Coordinate training, walkthroughs, and knowledge transfer • Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support • Manage configuration items such as profiles, permission sets, page layouts, and automations • Maintain clean data practices through deduplication, validation, and system governance • Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

• Collaborate with client business and system stakeholders to understand their business needs and technical requirements • Partner with the Product Owner and Solution Architect to design and implement well-architected Salesforce solutions that meet business needs and comply with clients' enterprise standards • Establish yourself as a trusted and credible Salesforce expert who effectively communicates with technical and non-technical colleagues • Evaluate and recommend best practices in Salesforce architecture, development, and deployment • Advocate for the Salesforce platform's core capabilities and best practices while remaining open to other approaches • Serve as the primary technical lead on projects, guiding development teams and ensuring successful solution delivery • Create and maintain technical documentation • Troubleshoot and resolve complex technical issues • Stay current with Salesforce updates and industry best practices • Oversee the adoption and use of a reliable Salesforce DevOps process • Collaborate effectively with professionals from other consultant firms

• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms • Implement and support Enhanced Chat functionality • Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities) • Build and maintain Lightning Web Components (LWC) and Flows to support business processes • Collaborate on the integration of Data Cloud with external Data Warehouses • Support the build and integration of Einstein for Service features • Work closely with stakeholders to ensure user-friendly experiences and optimized workflows • Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

• Design and architect high-quality Salesforce solutions that meet business requirements and are scalable, maintainable, and secure. • Lead the development and implementation of Salesforce projects from concept through deployment. • Collaborate with business analysts, project managers, and clients to refine project specifications and to create innovative solutions. • Conduct systems integration within Salesforce and between Salesforce and external systems. • Mentor and guide a team of Salesforce developers and junior architects. • Ensure the delivery of projects on time and within budget, managing risks and responding to challenges as they arise. • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives.