• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms • Implement and support Enhanced Chat functionality • Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities) • Build and maintain Lightning Web Components (LWC) and Flows to support business processes • Collaborate on the integration of Data Cloud with external Data Warehouses • Support the build and integration of Einstein for Service features • Work closely with stakeholders to ensure user-friendly experiences and optimized workflows • Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

• Design and architect high-quality Salesforce solutions that meet business requirements and are scalable, maintainable, and secure. • Lead the development and implementation of Salesforce projects from concept through deployment. • Collaborate with business analysts, project managers, and clients to refine project specifications and to create innovative solutions. • Conduct systems integration within Salesforce and between Salesforce and external systems. • Mentor and guide a team of Salesforce developers and junior architects. • Ensure the delivery of projects on time and within budget, managing risks and responding to challenges as they arise. • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives.

• Architect a detailed solution tailored to customers' goals • Effectively communicate and present design, positive impacts, and limitations of proposed solutions to customers • Approach each customer as a unique entity, ensuring their environment, skill set, internal processes, and business structure are considered • Lead the technical delivery of custom development, integrations, and data migration for Salesforce implementations • Act as a release manager, approving configuration and coded items for deployment • Lead technical design sessions; architect and document technical solutions • Collaborate with team and customers to create prototypes and proofs of concept • Groom and refine Salesforce product backlog, liaising with project stakeholders • Be the subject matter authority for the Salesforce solution being delivered • Lead and facilitate project meetings, providing status reports to management • Design and lead test plans to ensure delivery of quality solutions • Ensure documentation of testing steps • Supervise configuration, quality assurance, testing, and deployment of Salesforce

• Help drive implementation and maintenance of current and future systems for clients • Ability to create custom developments that are highly functional, scalable, and easily maintained • Analyze, code, implement and test customized software applications built on Salesforce’s Force.com platform • Strong in coding custom developed Salesforce functionality using Salesforce API, APEX, Visualforce, Lightning, and other tools • Complete resolution to issues, aligning both business and technical considerations • Participation in the execution of test plans, ensuring quality solutions are delivered • Work closely with analysts and architects to help identify and plan long-term roadmaps • Be an expert in multiple pieces of diverse platforms and effectively integrate the platforms with external systems