• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment • Perform configuration and customization of the Salesforce.com platform. Implement customer-based solutions and develop products on the Salesforce platform with code AND declarative tools. • Participate in efforts to develop and execute testing, training and documentation. Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) • Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans) • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce platform. Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc. • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts. • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance

• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service • Translate business requirements into Salesforce features using best practices in configuration and custom development • Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews • Document solutions, user stories, and technical processes • Coordinate training, walkthroughs, and knowledge transfer • Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support • Manage configuration items such as profiles, permission sets, page layouts, and automations • Maintain clean data practices through deduplication, validation, and system governance • Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

• Collaborate with client business and system stakeholders to understand their business needs and technical requirements • Partner with the Product Owner and Solution Architect to design and implement well-architected Salesforce solutions that meet business needs and comply with clients' enterprise standards • Establish yourself as a trusted and credible Salesforce expert who effectively communicates with technical and non-technical colleagues • Evaluate and recommend best practices in Salesforce architecture, development, and deployment • Advocate for the Salesforce platform's core capabilities and best practices while remaining open to other approaches • Serve as the primary technical lead on projects, guiding development teams and ensuring successful solution delivery • Create and maintain technical documentation • Troubleshoot and resolve complex technical issues • Stay current with Salesforce updates and industry best practices • Oversee the adoption and use of a reliable Salesforce DevOps process • Collaborate effectively with professionals from other consultant firms

• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms • Implement and support Enhanced Chat functionality • Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities) • Build and maintain Lightning Web Components (LWC) and Flows to support business processes • Collaborate on the integration of Data Cloud with external Data Warehouses • Support the build and integration of Einstein for Service features • Work closely with stakeholders to ensure user-friendly experiences and optimized workflows • Ensure platform scalability, performance, and compliance with best practices in Salesforce development.