• Collaborate with client business and system stakeholders to understand their business needs and technical requirements • Partner with the Product Owner and Solution Architect to design and implement well-architected Salesforce solutions that meet business needs and comply with clients' enterprise standards • Establish yourself as a trusted and credible Salesforce expert who effectively communicates with technical and non-technical colleagues • Evaluate and recommend best practices in Salesforce architecture, development, and deployment • Advocate for the Salesforce platform's core capabilities and best practices while remaining open to other approaches • Serve as the primary technical lead on projects, guiding development teams and ensuring successful solution delivery • Create and maintain technical documentation • Troubleshoot and resolve complex technical issues • Stay current with Salesforce updates and industry best practices • Oversee the adoption and use of a reliable Salesforce DevOps process • Collaborate effectively with professionals from other consultant firms

• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms • Implement and support Enhanced Chat functionality • Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities) • Build and maintain Lightning Web Components (LWC) and Flows to support business processes • Collaborate on the integration of Data Cloud with external Data Warehouses • Support the build and integration of Einstein for Service features • Work closely with stakeholders to ensure user-friendly experiences and optimized workflows • Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

• Design and architect high-quality Salesforce solutions that meet business requirements and are scalable, maintainable, and secure. • Lead the development and implementation of Salesforce projects from concept through deployment. • Collaborate with business analysts, project managers, and clients to refine project specifications and to create innovative solutions. • Conduct systems integration within Salesforce and between Salesforce and external systems. • Mentor and guide a team of Salesforce developers and junior architects. • Ensure the delivery of projects on time and within budget, managing risks and responding to challenges as they arise. • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives.

• Architect a detailed solution tailored to customers' goals • Effectively communicate and present design, positive impacts, and limitations of proposed solutions to customers • Approach each customer as a unique entity, ensuring their environment, skill set, internal processes, and business structure are considered • Lead the technical delivery of custom development, integrations, and data migration for Salesforce implementations • Act as a release manager, approving configuration and coded items for deployment • Lead technical design sessions; architect and document technical solutions • Collaborate with team and customers to create prototypes and proofs of concept • Groom and refine Salesforce product backlog, liaising with project stakeholders • Be the subject matter authority for the Salesforce solution being delivered • Lead and facilitate project meetings, providing status reports to management • Design and lead test plans to ensure delivery of quality solutions • Ensure documentation of testing steps • Supervise configuration, quality assurance, testing, and deployment of Salesforce