At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title IT Summer Intern - Interoperability Location Cleveland Facility Remote Location Department ITD Division Administration-Information Tech Div Job Code A1000W Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Internship start date End of May-Mid August (give or take) Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.. We are seeking a motivated Intern to support initiatives in advancing health information interoperability in the U.S. This role provides hands-on experience at the intersection of healthcare, technology, and policy. In this position, you will review medical charts and conduct data audits, participate in TEFCA- and CMS-related policy meetings, draft feedback on federal health regulations, and collaborate with clinical and IT teams to improve interoperability workflows. Ideal candidates will have clinical knowledge, IT understanding, and an interest in enhancing the exchange of health information. A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m. This is a remote position, and candidates are required to reside in Ohio or Florida. A caregiver who excels in this role will: - Research, compile, tabulate, and analyze data and processes for a variety of administrative and departmental matters. - Assist department personnel in assigned administrative, planning, organizational, technical, and professional tasks. - Provide suggestions or recommendations with regard to department specific projects. - Prepare and present reports. - Draft policies and procedures. - Respond to requests for information. - Other duties as assigned. Minimum qualifications for the ideal future caregiver include: - Current college enrollment - Ability to discuss and weigh pros and cons and separate critical issues - Ability to make definitive choices, expresses opinions on issues and explain logical path decisions Preferred qualifications for the ideal future caregiver include: - Background in healthcare and familiarity with health IT concepts (EHRs, HIE, interoperability standards like HL7 or FHIR) - Strong analytical and communication skills, with attention to detail in reviewing clinical data and policy materials - Interest in federal health policies and advocacy Physical Requirements: - Requires full range of body motion including handling/lifting items, manual and finger dexterity and eye-hand coordination. - Requires frequent standing and sitting. - Requires corrected vision and hearing to normal range. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

• Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met • Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password • Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows • Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management • Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase • Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication • Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context • Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations • Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT

• Provision and deliver computer systems and services, both on-premise and cloud-hosted solutions • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies • Design and deliver secure cloud solutions in Office 365 and Azure • Architecture, design, system evaluation and analysis, and infrastructure assessments • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc. • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system • Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget • Provide timely updates and feedback to the internal team and clients regarding project status and activities being on track. • Drive technical implementation tasks to completion by budgeted deadlines • Proactively communicate with clients to ensure requests are properly addressed • Collaborate with team members to troubleshoot onboarding implementation issues as they arise • Other duties as assigned.

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens. As the Application Support Service Desk Manager, you will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. You will report to the Director, Production Support. This is a remote or hybrid role, based on your proximity to an Experian US office location. What you will do: - Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals - Manage daily support operations, escalations, and SLAs for external client support - Improve service management, processes, automation, and first‑call resolution - Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues - Oversee reporting, documentation, and client communications with ServiceNow - Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL) Qualifications - 5+ years of experience in IT support, or End‑User Computing roles. - 2+ years of leadership experience managing a technical support team. - Knowledge of ITIL principles and ITSM frameworks. - Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau. - Previous experience leading teams in a fast‑paced, customer‑centric environment. - Background working with KPIs, SLAs, CSAT, and operational metrics. - Experience implementing automation or self‑service technologies. - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting - Knowledge of Splunk, Data Dog, MuleSoft and Salesforce Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $133,109 - $239,596 - Department: Technology - Flexible Time Off: 20 Days - Schedule: Full Time - Shift: Day Shift