CyberSheath

Role Description The Cloud Security Engineer provides support for the implementation, troubleshooting, and maintenance of information security infrastructure and any process related to these systems in a Security Operations / IT Infrastructure environment. They will have a detailed understanding of cloud platforms, such as Microsoft Office 365 and Azure, on-premises infrastructure for policy maintenance, software/hardware security implementation and best practices, as well as scripting and relevant development skills to leverage automation and create custom connectors and analytics rules in a Microsoft Sentinel Environment. A successful candidate will also be well versed in security threats, exploits, and vulnerabilities which impact systems, networks, and assets and will utilize their abilities and experience to protect client environments. Thorough experience with Security Hardening across multiple products (Azure, O365, Active Directory), Endpoint Detection and Response technologies and understanding the implementation and support for those technologies is imperative to the success in this role. Essential Responsibilities (include but are not limited to): - Architect, establish and maintain best practices of implementation for our products/services. - Configure, implement, and support all production security tools and technologies. - Maintain excellent documentation (SOPs) for all security tooling implementation, support, troubleshooting, etc. - Troubleshoot issues with security toolsets within client environments. - Execute projects related to client onboarding – portal configuration, agent deployment, best practices configuration, systems auditing. - Actively work with other team members on security events that require urgent response, containment and remediation. - Provide ongoing recommendations on toolset tuning and best practices. - Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach. - Triage incoming support tickets and requests related to security tools managed by CyberSheath. - Take part in daily shift changeover meetings at the beginning and end of shifts. - Provide support for cloud-based SIEM, EDR, and Anti-Spam/Phishing products. - Provide support for additional security tools such as, but not limited to: SOAR, MFA, Encryption, and Vulnerability Management platforms. - Assist with triage of alerts as necessary. Qualifications - Minimum of 5 years’ experience with successful implementation of security products, security best practices, security device policies for small and large enterprises. - Minimum of 3 years' experience in Security Administration, and a deep understanding of how security interfaces/impacts with other IT teams/business objectives. - Deep understanding of Office 365 / Azure AD security tooling, policies and implementation, Azure AD / O365 reporting. - Networking understanding / working experience (TCP/IP, Routing, VPN). - Must be a U.S. Citizen and reside within the United States or its Territories. - Exceptional analytical and problem-solving skills. - Excellent communication skills to communicate with support personnel, customers, and managers. - Ability to work independently, remotely, and as part of a team. Requirements - Thorough working experience with the following products/technologies: KnowBe4, CrowdStrike, SAML/SSO, Okta, Intune, Cisco Umbrella, Rapid7, Defender for Endpoint, Defender for Office 365, Abnormal Security, Avanan. - Understanding of CIS (Center for Internet Security) benchmarks and implementation. - Working experience with DLP technologies/software (Office 365 native or third-party) is a plus. - Experience with Business Intelligence software for reporting (Power BI, BrightGauge, etc.). - Software development, coding, and/or advanced scripting experience is a plus. - Working expertise with Microsoft Sentinel, Google Chronicle, or Splunk. - Certifications related to Microsoft Azure and Microsoft Security products. Work Environment - Remote. - Please note that this role will be part of our SOC on-call rotation. Budgeted Pay Range $85,000 — $100,000 USD

• Drive net-new revenue inside existing customer accounts by hunting for new opportunities, generating referrals, and penetrating additional business units, divisions, and subsidiaries. • Develop and execute a targeted hunting strategy for enterprise and mid-market accounts within the installed base. • Build internal networks inside customer organizations to generate introductions, referrals and access to new stakeholders. • Pursue and close net-new opportunities across security services, managed compliance, enclave offerings, Secure AI, and cloud security. • Partner with CSMs to leverage QBR insights, risk findings and unmet needs — without taking over their renewals or upsell responsibilities. • Collaborate with marketing to convert campaign engagement into pipeline from existing accounts. • Perform enterprise-level consultative selling, including deep discovery, ROI framing, solution alignment, and executive presentations. • Lead complex sales cycles involving multiple stakeholders, procurement teams, and technical evaluators. • Maintain precise pipeline records, forecasts and opportunity documentation in Salesforce. • Represent CyberSheath at customer meetings, events and industry briefings. • Consistently meet or exceed installed base sales quotas, including multi-six-figure annual targets.

Role Description As an Enterprise Account Executive, you will drive growth by acquiring and expanding relationships with clients. You will identify customer needs, recommend tailored managed security solutions, and deliver exceptional experiences that support our clients’ risk reduction and compliance goals. Key Responsibilities - Develop and execute a strategic sales plan targeting customers of various sizes and disciplines within assigned territories or verticals. - Identify, pursue, and close new business opportunities while expanding existing accounts. - Conduct consultative selling through needs analysis, solution presentations, and product demonstrations. - Provide expert knowledge on managed security services including CMMC, NIST, vulnerability management, compliance, and cloud security. - Collaborate with customer success and service delivery teams to ensure seamless client onboarding and ongoing satisfaction. - Manage the full sales cycle from initial prospecting through contract negotiation and ongoing account management. - Meet or exceed assigned sales targets, KPIs, and pipeline development goals. - Maintain detailed and accurate records in the CRM (e.g., Salesforce) regarding leads, opportunities, forecasts, and account activities. - Represent the company at industry events, conferences, webinars, and client meetings. Qualifications - Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience). - 5+ years of enterprise sales experience—preferably in cybersecurity, IT managed services, or related SaaS sectors. - Proven track record of consistently meeting or exceeding multi-million dollar sales quotas. - In-depth understanding of enterprise IT environments, security challenges, and regulatory compliance. - Demonstrated ability to develop C-level client relationships and lead complex sales engagements with multiple stakeholders. - Strong knowledge of cybersecurity managed services like SOC, MDR, EDR, vulnerability management, SIEM, etc. - Excellent communication, negotiation, and presentation skills. - Self-motivated, results-driven, and able to work independently in a fast-paced, dynamic environment. Preferred Qualifications - Experience selling cybersecurity solutions to highly regulated industries (e.g., finance, healthcare, government). - Technical certifications (CISSP, CISM, CompTIA Security+, etc.) are a plus. - Familiarity with sales methodologies. Requirements - A virtual work environment. Benefits - Budgeted Pay Range: $120,000 — $150,000 USD

• Responsible for coordinating the schedules of remote and field technical resources • Create and assign service requests as they arrive through phone, email, or other means • Escalate support tickets related to technical solutions such as computer desktop and network troubleshooting • Organize technician schedules to ensure schedules are efficient and productive • Responsible for ensuring communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Act as a point of contact for clients for all types of service requests • Monitor open service tickets and escalate requests to other team members as necessary to ensure the team is meeting customer SLA’s • Report the utilization of IT Support resources and successful completion of service requests to the appropriate resources • Responsible for ensuring prompt entries for time and expenses as they occur • Where applicable, support end-users in same-call resolution activities (e.g. password resets) • Additional duties as assigned.

• Architect, establish and maintain best practices of implementation for our products/services. • Configure, implement, and support all production security tools and technologies. • Maintain excellent documentation (SOPs) for all security tooling implementation, support, troubleshooting, etc. • Troubleshoot issues with security toolsets within client environments. • Execute projects related to client onboarding – portal configuration, agent deployment, best practices configuration, systems auditing. • Actively work with other team members on security events that require urgent response, containment and remediation. • Provide ongoing recommendations on toolset tuning and best practices. • Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach. • Triage incoming support tickets and requests related to security tools managed by CyberSheath. • Take part in daily shift changeover meetings at the beginning and end of shifts. • Provide support for cloud-based SIEM, EDR, and Anti-Spam/Phishing products. • Provide support for additional security tools such as, but not limited to: SOAR, MFA, Encryption, and Vulnerability Management platforms. • Assist with triage of alerts as necessary.

Role Description The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. - Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice - Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians - Provide day-to-day operational support for: - Desktop and Server Operating Systems (Windows, Mac, Linux) - Microsoft Office 365, Azure, Teams, OneDrive, SharePoint - Networking Devices (firewalls, switches, wireless access points) - Line of Business Applications - On-premise and Cloud Backup and Disaster Recovery - Hardware peripherals (printers, monitors, docking stations, webcams, etc.) - Mobile Devices / Mobile Device Management (MAM / MDM) - Provide escalation support as necessary for Level I and II Helpdesk staff - Assist with the onboarding and offboarding of clients, systems, and users - Deploy and maintain security tools and management agents - Maintain current notes and time entries for all requests in the helpdesk ticketing system - Create and maintain comprehensive documentation for internal and client systems - Work with third-party vendors to remediate issues as needed Qualifications - Minimum 4+ years working for a Managed Service Provider (MSP) - Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools - Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) - Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) - Ability to provide exceptional customer service in all situations - Possess strong troubleshooting, problem-solving, and verbal/written communication skills - Experience with Microsoft Windows desktop and server operating systems - Experience with Microsoft Office 365 / Azure administration - Proficiency with Microsoft Server Active Directory / Group Policy - Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) - Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. - Knowledge of scripting and automation tools a plus - Demonstrated ability to work in a team environment - Must be authorized to work for any employer in the U.S Requirements - Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field (preferred) - Experience with Security Technologies: - Multifactor Authentication - Encryption - SIEM/SOAR - Endpoint Detection and Response - Preferred Certifications: - Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ - Excellent organizational skills including the ability to balance conflicting priorities - Ability to work independently, remotely, and as part of a team Work Environment - This role is Remote with the potential for travel to client sites - Some on-call, shift, and evening work Budgeted Pay Range $85,000 — $100,000 USD

• Record daily financial transactions, including accounts payable activity, through bank feed integrations within the accounting system • Ensure transactions are accurately classified and coded to appropriate general ledger and vendor accounts • Maintain accurate, complete, and well-organized accounting records to support financial reporting and audit readiness • Prepare and maintain monthly bank reconciliations • Process invoices through Tipalti, ensuring proper GL coding and supporting documentation • Reconcile corporate credit card transactions on a regular basis • Assist with audit requests and provide supporting documentation as needed

• Support the Compliance team with day-to-day operational execution across multiple client environments • Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities • Manage and track compliance-related tickets, tasks, and deliverables • Maintain organized documentation, artifacts, and internal records for compliance engagements • Ensure all compliance workflows are progressing on schedule and aligned with internal priorities • Coordinate schedules for compliance staff and internal stakeholders • Assign tasks and tickets to appropriate resources based on priority, workload, and skillset • Optimize team utilization and ensure efficient allocation of resources • Track deadlines for audits, assessments, and remediation activities • Adjust schedules dynamically to account for shifting priorities and urgent work • Create, assign, and monitor service tickets and internal tasks • Track open work and ensure timely progression to meet internal SLAs • Escalate blockers, delays, or risks to leadership proactively • Maintain dashboards and reporting on compliance activities, task status, and team utilization • Provide weekly and monthly updates to leadership on progress, risks, and capacity • Execute established compliance workflows and playbooks • Identify inefficiencies and recommend process improvements

Role Description We are seeking a Compliance Engineer who will be responsible for implementing and maintaining the technical security controls required under the Cybersecurity Maturity Model Certification (CMMC). This individual will work in close partnership with our dedicated compliance team to ensure that our organization and our clients adhere to all relevant standards, frameworks, and best practices. As the CMMC Compliance-Focused Engineer, you will be both a strategic partner and a hands-on contributor—collecting evidence of compliant work, configuring IT/security systems, and guiding internal teams on best practices. You will also interface directly with our clients, supporting formal CMMC audits and providing expert input on technical compliance measures. Key Responsibilities - CMMC Implementation & Maintenance - Implement, configure, and maintain security controls in line with CMMC requirements (e.g., GPOs, M365 tenant hardening, Intune, Conditional Access, Defender for Endpoint, SIEM). - Collaborate with internal and external stakeholders to ensure ongoing compliance with CMMC standards. - Serve as the internal subject matter expert on CMMC-related technical questions and processes. - Technical Configuration & Operations - Design and deploy secure configurations for Microsoft 365, Azure, Azure Virtual Desktop, and the Microsoft Defender XDR suite. - Manage security baselines, conditional access policies, and monitoring/alerting configurations. - Coordinate with IT operations and security teams to remediate vulnerabilities and align with compliance objectives. - Hands-On Infrastructure & Security Tools - Utilize Active Directory, firewalls, and related security or network tools to ensure compliance and gather logs/artifacts as evidence. - Demonstrate the ability to log in, review configurations, and interpret outputs (e.g., system events, access logs, firewall logs) to support compliance documentation. - Work with cross-functional teams to update and maintain security configurations that align with CMMC requirements. - Compliance Evidence & Artifact Collection - Gather, document, and maintain the artifacts necessary to demonstrate compliance (system configurations, implementation records, access control logs, and related evidence). - Collaborate with cross-functional teams (IT, Security, DevOps) to validate and record operational and security processes in compliance with CMMC. - Audit Support & Client Engagement - Provide expert guidance and support during client-facing CMMC audits, which may include up to 25% travel. - Communicate technical aspects of CMMC controls and remediation strategies clearly to both technical and non-technical audiences. - Represent the organization’s CMMC posture to external auditors, clients, and partners. - Flexible Schedule & After-Hours Work - Execute security or IT controls that must take place outside standard business hours (e.g., evenings or weekends) to minimize disruption to production environments. - Coordinate with relevant teams to schedule and perform critical updates or implementations that require off-peak windows. - Document changes, communicate outcomes, and ensure smooth transitions back to normal operations. - Continuous Improvement & Collaboration - Stay current on emerging threats, security trends, and CMMC updates; integrate these insights into ongoing compliance efforts. - Work closely with the dedicated compliance function to define, refine, and improve internal processes that align with CMMC requirements. - Identify opportunities to streamline technical controls, automate evidence collection, and enhance security posture. Qualifications - Proven experience (3–5+ years) in implementing and managing technical security controls in Microsoft-focused environments. - Hands-on experience with: - Microsoft 365 Administration & Security (tenant hardening, identity & access management, conditional access) - Azure & Azure Virtual Desktop (security configuration, monitoring, role-based access control) - Microsoft Defender XDR Suite (Defender for Endpoint, Defender for Office 365, etc.) - Group Policy Objects (GPOs) and Intune for device and application management - Active Directory (managing user/groups, reviewing logs, applying group policies) - Firewalls (configuring rules, reviewing logs, interpreting firewall outputs) - Demonstrated track record of working with CMMC controls or similar regulatory/compliance frameworks (e.g., NIST 800-171, DFARS). - Strong understanding of SIEM tools and security incident management workflows. Requirements - Excellent written and verbal communication skills, with the ability to present technical concepts to diverse audiences. - Proficiency in scripting or automating compliance evidence gathering (e.g., PowerShell) is a plus. - Strong organizational and project management skills, with an emphasis on attention to detail and follow-through. - Ability to work independently as well as collaboratively in a cross-functional team environment. - Willingness to work outside normal business hours when required. Certifications (Preferred) - Security+, CISSP, CISM, or similar professional security certifications. - Microsoft 365 and/or Azure certifications (e.g., MS-500, AZ-500) highly desirable. - Any CMMC-specific certifications or proven training credentials. Soft Skills - Customer-focused mindset and client-facing experience. - Ability to balance technical depth with broader compliance and business considerations. - Self-starter with a proactive approach to identifying and solving compliance challenges. Work Environment - 100% Remote work environment with occasional (25%) travel to client sites. Budgeted Pay Range $100,000 - $116,000 USD

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. Essential Responsibilities (included but not limited to): - Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice - Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services - Provide day-to-day operational support for: - Desktop and Server Operating Systems (Windows, Mac, Linux) - Microsoft Office 365, Azure, Teams, OneDrive, SharePoint - Networking Devices (firewalls, switches, wireless access points) - Line of Business Applications - On-premise and Cloud Backup and Disaster Recovery - Hardware peripherals (printers, monitors, docking stations, webcams, etc.) - Mobile Devices / Mobile Device Management (MAM / MDM) - Provide escalation support as necessary for Level I Helpdesk staff - Assist with the onboarding and offboarding of clients, systems, and users - Deploy and maintain security tools and management agents - Maintain current notes and time entries for all requests in the helpdesk ticketing system - Create and maintain comprehensive documentation for internal and client systems - Work with third-party vendors to remediate issues as needed Required Education, Experience, & Skills - Minimum 2+ years working for a Managed Service Provider (MSP) - Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools - Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) - Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) - Ability to provide exceptional customer service in all situations - Possess strong troubleshooting, problem-solving, and verbal/written communication skills - Experience with Microsoft Windows desktop and server operating systems - Experience with Microsoft Office 365 / Azure administration - Proficiency with Microsoft Server Active Directory / Group Policy - Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) - Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. - Knowledge of scripting and automation tools a plus - Demonstrated ability to work in a team environment - Must be authorized to work for any employer in the U.S Preferred Education, Experience, & Skills - Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field - Experience with Security Technologies: - Multifactor Authentication - Encryption - SIEM/SOAR - Endpoint Detection and Response - Preferred Certifications: - Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ - Excellent organizational skills including the ability to balance conflicting priorities - Ability to work independently, remotely, and as part of a team Work Environment - This role is Remote with the potential for travel to client sites - Travel expectations - approximately 20% - Some on-call, shift, and evening work CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. #LI_Remote Budgeted Pay Range $70,000—$83,000 USD