Pro Talent HR

• Conduct outbound calls to potential customers to promote products or services • Utilize telemarketing techniques to generate leads and secure sales • Communicate effectively with customers in English and Spanish • Engage in inside sales activities to meet or exceed sales targets • Negotiate terms of sales agreements with clients • Demonstrate technical knowledge to support technology and technical sales • Collaborate with the sales team to achieve company goals

• Take incoming calls and provide accurate, satisfactory answers to questions and concerns • De-escalate situations involving dissatisfied customers • Maintain and update all customer communications • Determine effective ways to answer customer questions

• Managing client accounts • Fostering relationships • Driving sales growth through effective communication and strategic planning • Collaborating with internal teams to ensure client satisfaction and long-term business success

• Providing top-tier customer support • Ensuring customer satisfaction • Enhancing the overall customer experience through efficient service delivery and effective communication

• Attracts and retains employees by researching, recommending, and explaining benefit programs. • Determines employee benefit practices by benchmarking best practices, researching industry and employment trends, and tracking legislation. • Determines employee benefit interests by conducting employee surveys, forming focus groups, and analyzing responses. • Recommends development and revision of employee benefit programs by examining, evaluating, and optimizing employee understanding, acceptance, and interests, costs, regulatory requirements, and competitive advantage. • Evaluates proposed employee benefit contracts by studying provisions and estimating impact. • Explains employee benefits by conducting meetings, preparing written and graphic announcements, presentations, and explanations, and responding to requests for information. • Provides management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends. • Maintains employee confidence by keeping benefit information confidential. • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. • Collaborates with other members of HR team to drive recruitment and retention strategies through the deployment of benefits programs that adhere to best practices and ensure company's competitive position in talent acquisition with the industry

• Lead and support a full-function team in client operations. • Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance. • Allocate resources daily and weekly to adjust team focus towards goals attainment. • Support company and team vision and values through role modeling and coach desired behaviors. • Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management. • Setting performance goals and delivering ongoing feedback. • Lead the team to resolve escalated client issues efficiently and effectively. • Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles. • Partner with other managers and senior leaders on special projects, reporting and process improvement.

• Responsible for financial planning, budgeting and forecasting • Financial modeling and utilizing analytical skills to support business decisions and strategies

• Responsible for network administration • Troubleshooting network issues • Ensuring network security • Providing customer service support on a day-to-day basis

• Providing technical support • Troubleshooting issues • Customer service on a day-to-day basis