Cleveland Clinic

• Design, develop and deploy web applications and APIs that meet product requirements • Work closely with domain experts, AI/ML scientists, and other engineers to translate requirements into robust and scalable solutions • Drive the architectural decisions for new products and services to ensure scalability • Write high quality, efficient, and well-documented code • Conduct code reviews and mentor junior team members • Integrate applications with a variety of external APIs and data services • Debug, test, and optimize applications • Keep up-to-date with emerging trends and technologies in software engineering and AI application development • Collaborate with cyber security to protect sensitive information.

• Provide education to providers and clinicians for accurate clinical documentation • Review for correct DRG, APC, and HCC assignment • Adhere to industry standards for documentation and coding compliance • Maintain a record of review and query activity in CDI software • Conduct reviews of medical records in outpatient settings • Educate providers on optimal documentation and coding

Role Description Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Under the direction and supervision of the Trauma Medical Director and Trauma Program Manager, the Trauma Registrar abstracts and codes medical record data on trauma patients according to guidelines established by: - The American College of Surgeons - Trauma Quality Improvement Program (TQIP) - The State of Ohio Trauma Registry - The regional trauma system The Registrar performs all data collection, abstraction and entry of all trauma patients into the trauma registry and assigns ICD-9/ICD-10, ISS, AIS, E-Codes, and Trauma Scores. This role requires someone who can multitask in a fast-paced department. A caregiver in this position works remotely Monday - Friday 8:00 a.m. – 4:30 p.m. The preference is that candidates reside in the states of Ohio, Florida or Nevada. A caregiver who excels in this role will: - Complete identification of patient records for entry into the trauma registry. - Collect, abstract and accurately enter trauma patient information into the trauma registry in a timely manner. - Complete final entry of patient data no later than 60 days post discharge. - Participate in data validation and maintain department standard. - Comply with all internal/external reporting requests and requirements. - Assist in the preparation for American College of Surgeons trauma center verification. - Ensure data is abstracted and submitted to meet the American College of Surgeons and State of Ohio data submission deadlines. - Close charts according to the American College of Surgeons guidelines. - Complete 8 hours of trauma registry related continuing education per year as recommended by the American College of Surgeons. - Obtain required certifications/education as directed by the American College of Surgeons (AAAM AIS, trauma registry and ICD 10 or updated versions). Qualifications - Knowledge of and skills using Epic and Excel. - Complete 8 hours of trauma registry related continuing education per year as recommended by the American College of Surgeons. - Obtain required certifications/education within one year of hire as directed by the American College of Surgeons (AAAM AIS, trauma registry and ICD 10 or updated versions). Requirements - Associate’s Degree in healthcare OR two years of experience including medical terminology. - Certified Specialist in Trauma Registry (CSTR), Registered Information Technician (RHIT) or Certified Coding Specialist (CCS). - Previous data registry experience including knowledge in case abstraction, data entry, ICD-9 or ICD-10 coding, and AIS/ISS scoring. - RHIT or coding background. - Previous experience as a Trauma Registrar. - Background in anatomy/physiology, and ASC site review. Physical Requirements - Ability to perform work in a stationary position for extended periods. - Ability to operate a computer and other office equipment. - Ability to communicate and exchange accurate information. Personal Protective Equipment Follows standard precautions using personal protective equipment as required.

• Facilitate organ recovery and transplant • Take organ offers and review donors • Contact facilities and examine labs • Identify high-risk behaviors in potential donors • Ensure proper admission coordination • Comply with OPTN/UNOS requirements for post-transplant documentation

• Join Cleveland Clinic and experience world-class healthcare at its best. • Provide stellar patient care, receive endless support and appreciation, and build a meaningful career. • Support the inpatient pharmacy team at Lutheran Hospital. • Participate in daily ICU rounds as the clinical pharmacy expert. • Provide comprehensive medication management for critically ill patients. • Guide complex pharmacotherapy decisions and collaborate closely with physicians, nursing, and interdisciplinary teams. • Oversee and coordinate clinical pharmacy services, partner on strategic initiatives, and implement service improvements. • Ensure compliance with practice agreements and protocols. • Contribute to committees and governance efforts.

• Coordinate all activities related to the receipt of organ offers for transplant • Evaluate organ offers for suitability • Procurement of organs and transplant set-ups • Comply with OPTN/UNOS requirements for post-transplant documentation of donor and transplant activities • Serve as the contact for all potential offers for transplant from local, regional and national organ procurement organizations • Organize the procurement team and dispatch team to the donor site within the required time frame • Coordinate air or ground transportation of organs • Serve as a resource for organ recovery and preservation • Assist in training organ preservation caregivers • Orient new residents and fellows to renal procurement, renal allocation and regulatory requirements • Develop and present professional education programs as needed • Obtain, analyze and report pertinent data regarding potential donors and accepted organs for transplants • Attend selection committee meetings • Abstract data and enter data into the transplant database • Other duties as assigned

Role Description Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. As a Telephone Triage Registered Nurse, you will: - Provide 24/7 access to patients, helping them with their healthcare needs and providing guidance. - Serve as the primary point of contact for patients with a variety of health or illness questions. - Collect subjective data related to the presenting problem and medical history. - Utilize critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute, and non-acute). - Ensure safe, timely disposition of health-related calls. - Offer home treatment advice as appropriate. - Access patient information via EMR. - Document encounters and decision-making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate. - Educate patients utilizing principles of active listening. - Communicate based on patients' level of understanding and comprehension. - Ensure that the caller comprehends health information and clinical advice to make informed healthcare decisions. - Establish an immediate therapeutic rapport with callers. - Utilize H.E.A.R.T. principles, making every effort possible to resolve the problem. - Listen, communicate, and document simultaneously while navigating computer programs. - Demonstrate knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions. - Meet established quality standards, competencies, and educational training and requirements. Qualifications - Graduate of an accredited school of professional nursing (Diploma, ADN, BSN). - Current state licensure as a Registered Nurse (RN). - Multi-State RN Compact state licensure is required within new hire period for RNs who provide care across multiple states. - Basic Life Support (BLS) certification through the American Heart Association (AHA). - Three or more years of experience as an RN in a med/surg, primary care, pediatric, ED, or case management area. - Skilled at navigating EMR, preferably EPIC, MS Word, and prior job experience with typing and computer usage. - Working knowledge of PC windows application sufficient to input and retrieve data. - Ability to demonstrate computer keyboard skills. Requirements - Any registered nurse or advanced practice nurse must obtain a cancer-specific certification or demonstrate ongoing qualifying education within the time frame of the facilities accreditation cycle if they work in medical oncology, radiation oncology, cancer center, or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic Facility. Benefits - This is a fully remote position after orientation. - A caregiver in this position works 2:00pm to 12:30am, including every other weekend and every other holiday with no on-call requirements. Physical Requirements - Ability to sit for long periods of time within a confined space. - Requires full range of motion, manual and finger dexterity of eye-hand coordination. - Requires corrected vision and hearing to a normal range. - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. - Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Personal Protective Equipment - Follows standard precautions using personal protective equipment as required.

Role Description Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. This is a remote role. Caregivers must reside in Ohio. A caregiver in this position will work varying shifts, Monday through Friday between 8:00am and 5:00pm. A caregiver who excels in this role will: - Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. - Validate patient physician information and ensure accurate collection. - Identify patients in need of financial counseling to ensure appropriate payment of services. - Triage appointments, based on diagnosis, patient preferences, and physician specialty. - Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. - Perform scheduling both intra- and inter-departmentally as requested by physician orders. - Receive orders and processes as indicated by provider and schedules according to protocol. - Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). - Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. - Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. - Communicate with patients and their families to provide detailed instructions, directions, and resources available. Qualifications - High School Diploma/GED - 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience - Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access - Knowledge of Microsoft Word and Excel applications - Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Requirements - In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements - Frequent standing, walking and sitting for extended periods of time - Lifting and carrying up to 25 pounds - Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital - Normal or corrected vision Personal Protective Equipment - Follow standard precautions using personal protective equipment as required Benefits - The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. - All offers of employment are followed by testing for controlled substances. - Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. - Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. - Information provided on this application may be shared with any Cleveland Clinic Health System facility.

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems • Define training requirements and assist with automated systems training • Recommend solutions to enhance system functionality • Support and design department project assignments and small system implementation • Provide input to solution development efforts • Maintain schedules • Track information system resources for assigned projects • Report on project timelines and document performance • Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements • Maintain project task plans, documentation and communications

Role Description Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates assist patients in navigating financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will: - Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance. - Explain financial responsibilities for services received, payment options, and collection procedures to patients and parties responsible for payment. - Contact insurance carriers or other sources and act as an advocate for the patient. - Initiate the process for collecting prepays due and perform follow-up to ensure maximum collection is achieved. - Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount, and collections. - Update and correctly document in appropriate computer systems. - Perform other duties as assigned. Qualifications - High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact - OR Associate’s Degree and two years of experience - OR Bachelor’s Degree and one year of experience - Preferred qualifications include: - Associate’s or Bachelor’s Degree - Ability to manage sensitive financial conversations professionally - Collections experience, with comfort handling patient-facing financial discussions and sensitive payment conversations - Experience with Epic and Cisco Systems Requirements - Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment. - Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision, and manual dexterity sufficient to perform work on a personal computer. Benefits - Follows standard precautions using personal protective equipment as required. - Compliance with the influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.