Role Description The incumbent acts as both a functional and technical leader in the development, upgrade, enhancement, and support of Clinical Information systems. Independently maintains and manages large modules of an enterprise clinical information system or department specialty system. Facilitates decisions and work efforts which affect applications and patient care practices. Participates in the analysis and design of data communication links between systems. Remote with onsite trips to the six hospitals & clinics; Orange, Irvine, Placentia Linda, Los Alamitos, Fountain Valley, Lakewood. Candidate must reside in California. Qualifications - 3-5 years supporting Clinical Information Systems - Knowledge of clinical workflow and documentation in Cardiology (Order, Scheduling, Study Acquisition, and Viewing) - Working knowledge of inpatient and/or ambulatory clinic workflows - Experience using/implementing/supporting an EMR in a hospital and/or ambulatory setting - Must possess the skill, knowledge and ability essential to the successful performance of assigned duties - Must have working knowledge of client/server systems, relational database structures and reporting tools - Must demonstrate customer service skills appropriate to the job - Must be willing to participate in 24 hour on-call rotations as a system duty officer - Excellent written and verbal communication skills in English - Bachelor's degree in related field or equivalent combination of experience and education - Ability to work flexible hours, including nights and weekends - Ability to self-initiate and effectively problem solve issues - Ability to maintain a work pace appropriate to the workload - Ability to function as a project leader and project member - Ability to establish and maintain effective working relationships across the Health System - Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution Requirements - Project Coordination / management experience - Must possess a working knowledge of HL7 and other interface/integration strategies - Knowledge of clinical workflow and documentation in OR Integration Systems - Knowledge of clinical workflow and documentation in GI Lab Setting - Knowledge of University and medical center organizations, policies, procedures and forms Benefits - Medical insurance - Sick and vacation time - Retirement savings plans - Access to a number of discounts and perks Conditions of Employment - Background Check and Live Scan - Employment Misconduct* - Legal Right to Work in the United States - Vaccination Policies - Smoking and Tobacco Policy - Drug Free Environment Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. - California Child Abuse and Neglect Reporting Act - E-Verify - Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: Conditions of Employment Closing Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m. Consideration for Work Authorization Sponsorship: Must be able to provide proof of work authorization.

• Responding to client support queries. • Providing support in person, over the phone, or via remote access. • Diagnosing issues with computer software, peripherals, and hardware. • Running software diagnostic tools and physically inspecting hardware systems. • Talking to clients through basic problem-solving processes. • Providing basic computer training. • Installing and upgrading hardware and software systems. • Writing training manuals. • Following up with clients. • Completing support tickets.

• Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat. • Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage. • Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs. • Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution. • Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system. • Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs. • Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers. • Participate in regular training sessions to enhance technical knowledge of cross functional team mates

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via emails and chats; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English communication skills (at least C1 level); - Experience in a technical support role; - Experience with VPS setup and management; - Strong understanding of Windows Server administration; - Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - CRM systems expertise. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.