Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens. As the Application Support Service Desk Manager, you will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. You will report to the Director, Production Support. This is a remote or hybrid role, based on your proximity to an Experian US office location. What you will do: - Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals - Manage daily support operations, escalations, and SLAs for external client support - Improve service management, processes, automation, and first‑call resolution - Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues - Oversee reporting, documentation, and client communications with ServiceNow - Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL) Qualifications - 5+ years of experience in IT support, or End‑User Computing roles. - 2+ years of leadership experience managing a technical support team. - Knowledge of ITIL principles and ITSM frameworks. - Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau. - Previous experience leading teams in a fast‑paced, customer‑centric environment. - Background working with KPIs, SLAs, CSAT, and operational metrics. - Experience implementing automation or self‑service technologies. - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting - Knowledge of Splunk, Data Dog, MuleSoft and Salesforce Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $133,109 - $239,596 - Department: Technology - Flexible Time Off: 20 Days - Schedule: Full Time - Shift: Day Shift

• Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email. • Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner. • Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer. • Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email. • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources. • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings. • Follow up with customers, provide feedback and see problems through to resolution. • Utilize excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation, and closure of incident tickets. • Preserve and grow your knowledge of help desk procedures, products and services.

• Customer service-oriented, Help desk support agent to provide technical support to users in an efficient, accurate and professional manner. • Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer. • Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email. • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources. • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings. • Follow up with customers, provide feedback and see problems through to resolution. • Utilize excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation, and closure of incident tickets. • Preserve and grow your knowledge of help desk procedures, products and services. • Performs other job-related duties as assigned

Role Description The incumbent acts as both a functional and technical leader in the development, upgrade, enhancement, and support of Clinical Information systems. Independently maintains and manages large modules of an enterprise clinical information system or department specialty system. Facilitates decisions and work efforts which affect applications and patient care practices. Participates in the analysis and design of data communication links between systems. Remote with onsite trips to the six hospitals & clinics; Orange, Irvine, Placentia Linda, Los Alamitos, Fountain Valley, Lakewood. Candidate must reside in California. Qualifications - 3-5 years supporting Clinical Information Systems - Knowledge of clinical workflow and documentation in Cardiology (Order, Scheduling, Study Acquisition, and Viewing) - Working knowledge of inpatient and/or ambulatory clinic workflows - Experience using/implementing/supporting an EMR in a hospital and/or ambulatory setting - Must possess the skill, knowledge and ability essential to the successful performance of assigned duties - Must have working knowledge of client/server systems, relational database structures and reporting tools - Must demonstrate customer service skills appropriate to the job - Must be willing to participate in 24 hour on-call rotations as a system duty officer - Excellent written and verbal communication skills in English - Bachelor's degree in related field or equivalent combination of experience and education - Ability to work flexible hours, including nights and weekends - Ability to self-initiate and effectively problem solve issues - Ability to maintain a work pace appropriate to the workload - Ability to function as a project leader and project member - Ability to establish and maintain effective working relationships across the Health System - Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution Requirements - Project Coordination / management experience - Must possess a working knowledge of HL7 and other interface/integration strategies - Knowledge of clinical workflow and documentation in OR Integration Systems - Knowledge of clinical workflow and documentation in GI Lab Setting - Knowledge of University and medical center organizations, policies, procedures and forms Benefits - Medical insurance - Sick and vacation time - Retirement savings plans - Access to a number of discounts and perks Conditions of Employment - Background Check and Live Scan - Employment Misconduct* - Legal Right to Work in the United States - Vaccination Policies - Smoking and Tobacco Policy - Drug Free Environment Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. - California Child Abuse and Neglect Reporting Act - E-Verify - Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: Conditions of Employment Closing Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m. Consideration for Work Authorization Sponsorship: Must be able to provide proof of work authorization.