• Manage the end-to-end recruitment process for specialized technical tracks, including Software Engineering, Data Science, and Machine Learning. • Actively utilize and experiment with AI-driven sourcing tools and automation to identify top-tier passive talent through personalized outreach. • Build and drive adoption of standardized, scalable hiring processes. • Maintain a gold-standard candidate experience, ensuring that every applicant -whether hired or not -leaves with a high opinion of the Signifyd brand. • Drive full utilization of Greenhouse ATS and sourcing platforms like Gem, ensuring data integrity and pipeline transparency. • Act as a talent consultant to hiring managers, providing market maps and competitive intelligence to help us win in a crowded market. • Partner with leaders to scale teams across the USA, LATAM, and EMEA.

Deine Aufgaben Deine Rolle Wir brauchen dich – unser technisches Rückgrat, wenn es um komplexe Herausforderungen geht. Als Senior Technical 3rd Level Support Specialist bist du die Person, die wirklich weiß, was zu tun ist, wenn’s knifflig wird. Du analysierst, löst und erklärst – immer mit dem Ziel, unsere Publisher optimal zu unterstützen. Was dich erwartet: - Du betreust unsere Kund:innen über das JIRA-Ticketsystem – mit echtem Verständnis für ihre Anliegen. - Du beantwortest Anfragen direkt und findest Lösungen – ob zu Produkten, Setups oder technischen Details. - Du unterstützt bei der technischen Integration von Werbe-Setups auf Websites und in Apps. - Du erkennst Muster, wiederkehrende Probleme oder neue Themen – und gehst sie proaktiv an. - Du bist unsere höchste Eskalationsstufe im Support – der technische Profi, auf den sich alle verlassen. - Du gibst wertvolles Feedback an unsere Dev-, Produkt- und Key-Account-Teams weiter. - Und vor allem: Du sorgst dafür, dass unsere Kund:innen rundum zufrieden sind. Als zentrale technische Ansprechperson sorgst du dafür, dass sich Probleme in Lösungen verwandeln. Deine Fähigkeiten Was du mitbringst - 4–6 Jahre Erfahrung in der digitalen Werbebranche – das ist wirklich entscheidend - Fließendes Deutsch in Wort und Schrift - Sehr gute Kenntnisse in HTML, CSS und JavaScript - Freude daran, komplexe Themen einfach zu erklären - Erfahrung im Kundensupport, idealerweise mit Tools wie JIRA und Confluence - Hohes Verantwortungsbewusstsein - Hands-on-Mentalität und Proaktive Arbeitsweise - Und vor allem: echte Begeisterung für Technik Wir bieten dir Was du bei uns bekommst – konkret - Im Office oder Remote arbeiten. Du bist in den Teamprozessen eingebunden, ganz gleich von wo. - Direkter Zugang zu Entscheidungen. Du arbeitest mit Menschen, die wirklich mitentscheiden – ohne Schleifen oder Zuständigkeitschaos. - Transparenz in der Projektarbeit. Offene Boards, regelmäßige Syncs, strukturierte Reviews – du siehst, was läuft. - Klare Rollen und Prozesse. Jeder weiß, wo er anpackt – keine künstlichen Hürden oder Abgrenzungsspielchen. - Ein technologisch stabiles Setup. Saubere Schnittstellen, gute Dokumentation, pragmatische Weiterentwicklung. Und sonst noch: - 28 Urlaubstage plus Weihnachten und Silvester frei - Medicover (PL) - Wellpass (D) - Jährliches Geburtstagsgeschenk für alle - Zwei großartige Firmenevents pro Jahr - Vier jährliche Reisen nach München inklusive voller Kostenübernahme (Reise & Hotel) Was passiert, wenn du uns deinen Lebenslauf schickst Uns ist wichtig, dass beide Seiten ein klares Bild voneinander bekommen. Unser Prozess besteht aus vier Schritten: - Videocall (ca. 30 Minuten): → Kurzes Kennenlernen mit HR – Motivation, Erwartungen und Rahmenbedingungen. - Videocall (50–60 Minuten): → Fachlicher Austausch mit deiner zukünftigen Führungskraft – Fokus auf Arbeitsweise, Mindset und Kommunikation. - Case Study (Videocall) & Persönlichkeitstest (online): → Vor Ort oder remote (für internationale Bewerber:innen) – realistischer Praxisfall aus dem Arbeitsalltag, z. B. Anpassung und Fehleranalyse einer Produktions-Display-Konfiguration einer Website gemäß Kundenanforderungen sowie Kommunikation (per Ticket) mit dem Kunden. - Finalgespräch: → Besprechung der Ergebnisse und finale Vertragsabstimmung. Nach jedem Schritt erhältst du ehrliches und direktes Feedback – der Prozess bleibt schlank und verlässlich.

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: The Recruiting team at Signifyd plays a vital role in building and growing our world-class workforce. More than just filling roles, we act as strategic partners to hiring managers across the company, working closely with them to understand their team’s goals, assess current and future talent needs, and develop effective hiring strategies. From sourcing and screening top-tier candidates to guiding them through every stage of the interview process, we’re committed to delivering a thoughtful and inclusive hiring experience. Our mission is to attract and engage exceptional talent while ensuring a seamless and positive candidate journey that reflects Signifyd’s values and culture. Signifyd is scaling, and we need a Technical Recruiter to join our Talent Team on a 6-month contract (with high potential for extension or conversion). This isn't just about filling seats; it’s about architecting the teams that protect the future of commerce. You’ll partner closely with leadership to hire the builders behind our fraud prevention and commerce protection platforms. Responsibilities: - Full-Cycle Ownership: Manage the end-to-end recruitment process for specialized technical tracks, including Software Engineering, Data Science, and Machine Learning. - AI-Enhanced Sourcing: Actively utilize and experiment with AI-driven sourcing tools and automation to identify top-tier passive talent through personalized outreach. - Process Architecture: Build and drive adoption of standardized, scalable hiring processes. You aren't just following a workflow; you’re optimizing it through coaching and data. - Candidate Advocacy: Maintain a gold-standard candidate experience, ensuring that every applicant -whether hired or not -leaves with a high opinion of the Signifyd brand. - System Mastery: Drive full utilization of Greenhouse ATS and sourcing platforms like Gem, ensuring data integrity and pipeline transparency. - Strategic Advisory: Act as a talent consultant to hiring managers, providing market maps and competitive intelligence to help us win in a crowded market. - Global Pipeline Management: Partner with leaders to scale teams across the USA, LATAM, and EMEA. You’ll act as the subject matter expert on regional talent trends, compensation benchmarks, and local hiring nuances. Requirements: - Experience: 3–5+ years of full-cycle technical recruiting experience in a fast-paced, high-growth SaaS or FinTech environment. - Domain Expertise: Proven track record of hiring specialized roles, specifically within Engineering, Data Science, & Machine Learning. - The Modern Toolkit: Deep experience with Greenhouse, LinkedIn, and Gem sourcing. You should be comfortable discussing how you use AI tools (e.g., for screening, sequence optimization, or market research) to amplify your output. - Passive Talent Hunting: You don't rely on "post and pray." You are a pro at deep-web sourcing and crafting highly personalized outreach to passive candidates. - Self-Starter DNA: You thrive in ambiguity. If a process doesn't exist, you build it. If a pipeline is dry, you find a new way to fill it. - Communication: Impeccable verbal and written skills. You can explain a complex compensation structure or a technical role requirement with equal clarity. - International Expertise: Proven experience navigating the complexities of global hiring. You understand that sourcing a Senior Engineer in Budapest requires a different strategy than in San Francisco, and you’re comfortable managing high-touch candidate experiences across multiple time zones. - Creativity, persistence, confidence and a relentlessly positive attitude are a must #LI-Remote Signifyd's Applicant Privacy Notice

• Manage full-cycle recruitment for technical roles including: • AI / Machine Learning Engineers • LLM Engineers • Speech / Audio Engineers • Software Engineers (various disciplines) • QA Engineers • Automation Engineers • Firmware Engineers • Partner with hiring managers to run intake meetings and define candidate profiles • Develop sourcing strategies and proactively headhunt technical candidates • Build and maintain global talent pipelines across technical disciplines • Conduct recruiter screens and evaluate candidate technical background and experience • Manage interview processes, feedback cycles, and candidate communication • Maintain accurate data in ATS (Workable) • Provide market insights including talent availability, compensation expectations, and hiring timelines • Work across global teams and time zones to support hiring needs