Side

• Collaborate with a global project team • Identify and correct spelling, grammar, punctuation, and other language errors • Ensure adherence to console manufacturer guidelines • Log details of errors and issues, providing improvement suggestions • Ensure accurate translation within context and maintain consistency in terminology and imagery • Identify missing or incorrect content and ensure proper display/format of dates, calendars, and characters • Write reports on errors and bugs found and perform ad hoc translation • Oversee the quality of your work, collaborate with the team, and contribute to the overall success of projects

• Develop and Architect Python-based API Microservices that make calls to LLMs and other generative models to support business needs. • Work on Python-based API Microservices that provide AI-enabled and LLM powered solutions for business needs. • Keep up with the latest LLM technologies including OpenAI, Llama and Gemini. • Understand and become the company’s expert in LLM and Generative AI API methods and Open Weights model deployment. • Work as a product manager to understand the business needs for business process automation tasks. · Turn business needs into API requirements for microservices. • Work with the DevOps team to ensure deployment of the Python-based APIs are live and kept functional. • Assist in the integration of your API microservices with other software and tools throughout the organization. • Refine and optimize AI systems throughout the project lifecycle to ensure performance and functionality across platforms. • Write and debug core AI code, ensuring maintainable and scalable solutions. • Develop tools and utilities to support AI development and testing. • Proactively identify and address challenges related to AI development, devising creative and effective solutions. • Maintain regular communication with cross-disciplinary teams to ensure cohesive development.

• Design, develop, and maintain engaging learning materials for onboarding, upskilling, and continuous learning programs. • Create instructor-led, virtual instructor-led, self-paced, and blended learning content using instructional design best practices. • Translate complex operational processes, workflows, and product knowledge into clear, learner-friendly training materials. • Develop structured learning paths, certification programs, knowledge checks, assessments, and practical learning activities. • Partner with Operations, Training, Quality, and Subject Matter Experts to gather requirements and ensure learning content reflects current operational processes. • Support knowledge transfer activities during new client implementations, program transitions, and process changes. • Continuously review and update learning content based on operational feedback, quality insights, learner performance, and business requirements. • Maintain version control and governance across learning documentation, job aids, facilitator guides, participant materials, and knowledge repositories. • Evaluate learning effectiveness through learner feedback, assessment results, and operational performance metrics to recommend improvements. • Ensure learning content aligns with adult learning principles and supports different learning styles. • Contribute to continuous improvement initiatives by identifying opportunities to enhance learner engagement, knowledge retention, and operational readiness.

Role Description As a member of SIDE's Global Player Support organization, the Instructional Designer is responsible for designing, developing, and continuously improving learning solutions that support onboarding, operational readiness, and long-term service excellence across our global Player Support programs. Working closely with Learning & Development, Operations, Quality, Subject Matter Experts (SMEs), and client stakeholders, you will transform operational knowledge into engaging, learner-focused experiences that accelerate knowledge acquisition, improve performance, and ensure teams are prepared to deliver exceptional player support. Every role follows a structured onboarding and development pathway designed to build confidence, strengthen operational knowledge, and prepare individuals for success in a live support environment. What You'll Be Doing - Design, develop, and maintain engaging learning materials for onboarding, upskilling, and continuous learning programs. - Create instructor-led, virtual instructor-led, self-paced, and blended learning content using instructional design best practices. - Translate complex operational processes, workflows, and product knowledge into clear, learner-friendly training materials. - Develop structured learning paths, certification programs, knowledge checks, assessments, and practical learning activities. - Partner with Operations, Training, Quality, and Subject Matter Experts to gather requirements and ensure learning content reflects current operational processes. - Support knowledge transfer activities during new client implementations, program transitions, and process changes. - Continuously review and update learning content based on operational feedback, quality insights, learner performance, and business requirements. - Maintain version control and governance across learning documentation, job aids, facilitator guides, participant materials, and knowledge repositories. - Evaluate learning effectiveness through learner feedback, assessment results, and operational performance metrics to recommend improvements. - Ensure learning content aligns with adult learning principles and supports different learning styles. - Contribute to continuous improvement initiatives by identifying opportunities to enhance learner engagement, knowledge retention, and operational readiness. Qualifications - 2–3 years of experience in an Instructional Designer, Learning Content Developer, or similar Learning & Development role. - Experience designing learning solutions within Customer Support, Player Support, Business Process Outsourcing (BPO), Gaming, or similar operational environments is preferred. - Strong understanding of instructional design methodologies and adult learning principles. - Relevant certifications in Instructional Design, eLearning development, or adult learning methodologies are an advantage. - Excellent written communication, content writing, and information structuring skills. - Ability to simplify complex operational concepts into engaging and easy-to-understand learning experiences. - Experience developing instructor-led, e-learning, self-paced, and blended learning programs. - Experience creating assessments, quizzes, facilitator guides, learner guides, job aids, and knowledge documentation. - Strong project management and organizational skills with exceptional attention to detail. - Ability to collaborate effectively with cross-functional stakeholders across Operations, Training, Quality, and Program teams. - Proficiency in Microsoft Office Suite, SharePoint, Confluence, and Learning Management Systems (LMS). - Experience using instructional authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or similar platforms is desirable. - Basic graphic design, multimedia, or video editing skills are an advantage. Keys to Success - Design engaging learning experiences that improve onboarding quality, operational readiness, and learner confidence. - Deliver high-quality learning content that remains accurate, current, and aligned with evolving operational requirements. - Translate operational expertise into scalable learning solutions that improve knowledge retention and employee performance. - Build trusted partnerships with Learning, Operations, Quality, and Program stakeholders to ensure learning remains relevant and effective. - Continuously evaluate and enhance learning materials using learner feedback, quality insights, and operational performance data. - Promote a culture of continuous learning, innovation, and operational excellence across the Global Player Support organization. Requirements - This role involves a rotational shift (including US/Night shift). Benefits - The opportunity to join our growing business at an exciting time. - Dynamic and entrepreneurial culture. Company Description Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit www.side.inc .

Title: Talent Acquisition Specialist - High Volume (Freelance/Remote MTL) Location: Montreal , Canada Job Description: RemoteCorporate Functions, TA Montreal, Quebec, Canada Ottawa, Ontario, Canada Talent Acquisition Specialist - High Volume (Freelance/Remote MTL) As a Talent Acquisition Partner, you will own full-cycle recruitment for high-volume hiring across our Montreal studio. You'll partner closely with Operations, HR, and hiring managers to build hiring strategies, proactively source talent, manage candidate pipelines, and ensure roles are filled efficiently without compromising quality. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving recruiting challenges, and can confidently manage multiple priorities while maintaining exceptional organization and communication. What You'll Do - Manage full-cycle recruitment for high-volume hiring across multiple business lines. - Source, engage, and assess candidates using LinkedIn Recruiter, job boards, referrals, networking, and direct outreach. - Conduct recruiter screens to evaluate technical alignment, communication skills, motivation, and cultural contribution. - Build and maintain healthy talent pipelines for recurring hiring needs. - Partner with hiring managers to understand workforce planning, hiring priorities, and evolving business needs. - Coordinate interviews and maintain clear communication throughout the recruitment process. - Deliver an outstanding candidate experience from initial outreach through offer acceptance. - Maintain accurate candidate records and recruitment data within the ATS. - Track recruiting metrics and identify opportunities to improve efficiency and hiring outcomes. - Contribute to continuous improvement of recruiting processes, interview guides, and hiring best practices. - Support employer branding initiatives, hiring events, and recruitment campaigns as needed. Requirements - 3+ years of full-cycle recruiting experience, preferably supporting high-volume hiring. - Experience recruiting across customer support, operations, gaming, BPO, technology, or similar industries. - Demonstrated success managing multiple requisitions simultaneously while maintaining quality and responsiveness. - Strong sourcing skills with the ability to proactively identify and engage passive talent. - Excellent organizational skills with exceptional attention to detail. - Outstanding written and verbal communication skills in English. - Comfortable working in a collaborative, fast-moving, international environment. - Experience using modern ATS platforms and sourcing tools. - Ability to influence hiring managers and provide market insight throughout the hiring process. Preferred Qualifications - Experience recruiting within gaming, outsourcing, or technology organizations. - Experience supporting multilingual hiring. - Experience hiring across European markets. - Familiarity with recruitment analytics and workforce planning. Benefits Who we are Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Title: Technical Production Manager - Speech Technology (3mth Fixed Term) Location: London England GB Job Description: Technical Production Manager - Speech Technology Contract: 3-month fixed-term contract Hours: 40 hours per week, Monday to Friday , hybrid The role SIDE UK is looking for a Technical Production Manager to join our growing Speech Technology team. SIDE has built a world-class reputation for dialogue and audio production over the past 25 years, working on titles including Cyberpunk 2077, Assassin’s Creed Valhalla, Hitman III, Returnal and It Takes Two. This role sits within our fast-growing speech technology and datasets division, delivering complex voice-production projects for major global technology and digital media clients. You will manage multiple projects from initial brief through to final delivery, coordinating clients, studios, voice talent, directors, engineers, vendors and internal teams. You will take ownership of schedules, budgets, production assets and quality, while helping improve the tools and workflows used by the wider team. Responsibilities - Manage multiple speech and voice-production projects from initial scoping through to final delivery. - Translate client briefs into clear budgets, schedules, production plans and resource requirements. - Prepare and maintain project cost estimates as briefs and production requirements develop. - Act as a key point of contact for clients, providing clear updates on progress, costs, risks and deliverables. - Coordinate recording studios, voice talent, directors, engineers, vendors and internal stakeholders. - Prepare and manage scripts, session materials, audio and video references and other production assets. - Track recording progress, script updates, production changes and final deliverables. - Manage project budgets, investigate variances and resolve cost-related queries. - Source international partner studios and support commercial negotiations where required. - Review client, vendor and talent agreements to identify errors, risks or points requiring negotiation. - Ensure editing, quality assurance and asset delivery meet client specifications and agreed deadlines. - Identify opportunities to improve production workflows, reporting and operational efficiency. - Develop or enhance production-tracking tools using advanced Excel, automation or other technical solutions. Requirements - At least three years’ experience in production management, project management or project coordination within a complex delivery environment. - Proven experience managing multiple projects, deadlines, budgets and stakeholders simultaneously. - Experience managing project budgets of approximately £50,000 or more. - Strong client-facing communication and presentation skills. - Advanced Microsoft Excel capability, including experience building complex trackers, reporting tools or operational models. - Experience managing large volumes of files, data or assets across multiple projects. - Strong organisational skills, attention to detail and commercial judgement. - The ability to work independently, take ownership and escalate issues appropriately. - A collaborative and practical approach, with the flexibility to support colleagues at all levels. - The ability to remain calm and solutions-focused when requirements, schedules or priorities change. Desirable experience - Experience within speech technology, audio production, localisation, datasets, gaming, digital media or a related sector. - Knowledge of audio-production tools such as Avid Pro Tools, Adobe Audition or iZotope. - Experience working across multilingual or international projects. - Experience using VBA, Python or other automation tools to improve workflows. - Experience coordinating voice talent, recording studios, directors or audio engineers. You do not need to be a hands-on audio engineer or software developer. You will, however, need sufficient technical understanding to work confidently with specialist teams and improve production processes. About SIDE SIDE is a global video-game development and services provider, delivering technical and creative solutions to many of the world’s largest developers, publishers and technology companies. With 20 studios across 14 countries, our services include game development, art production, audio production, quality assurance, localisation, player support, community management and datasets. Join a global team delivering complex creative and technical projects for recognised clients across gaming, technology and digital media. Experience our side of life.

• Lead the planning, execution, and continuous improvement of global onboarding, upskilling, cross-skilling, and continuous learning programs. • Own learning governance, certification frameworks, operational readiness standards, and role-based learning pathways across multiple programs. • Ensure learning solutions support business goals, operational KPIs, client requirements, and player experience objectives. • Oversee Train-the-Trainer initiatives, facilitator readiness, and consistent training delivery across global teams. • Partner with Instructional Design to create engaging learning experiences, including instructor-led training, e-learning modules, digital learning content, videos, and knowledge resources. • Ensure all learning materials, SOPs, playbooks, assessments, and knowledge articles remain accurate, current, and aligned with operational changes. • Lead, mentor, coach, and develop a team of Learning & Development Specialists and Trainers to deliver high-quality learning experiences. • Conduct regular performance reviews, coaching sessions, and career development planning for direct reports. • Foster a culture of collaboration, accountability, innovation, and continuous learning within the Learning team. • Build succession plans and identify development opportunities to strengthen team capability. • Collaborate closely with Operations, Quality, Workforce Management, Product, and Client stakeholders to identify capability gaps and implement effective learning interventions. • Translate QA insights, CSAT/DSAT trends, operational metrics, policy updates, and product launches into targeted training initiatives. • Support new client implementations, programme launches, process transitions, and operational change management through effective learning strategies. • Participate in operational calibration sessions and leadership reviews to ensure learning priorities remain aligned with business performance. • Maintain a strong understanding of frontline operations by regularly reviewing player interactions, quality evaluations, escalation trends, and operational challenges. • Use operational insights to proactively identify knowledge gaps and continuously improve learning programs. • Analyse learning data to identify trends, risks, and opportunities for continuous improvement. • Measure and report on learning effectiveness using assessments, certification outcomes, operational performance, QA trends, productivity, and learner feedback. • Establish governance around learning quality, facilitator standards, and programme effectiveness. • Drive innovation by introducing modern learning methodologies, blended learning approaches, and scalable learning solutions.

Role Description As part of SIDE's Global Player Support organization, the Global Learning & Development Lead is responsible for leading the strategy, delivery, and continuous evolution of learning programs that drive operational excellence across global Player Support teams. This role oversees onboarding, continuous learning, operational readiness, certification, and capability development while leading a team of Learning & Development Specialists. Working closely with Operations, Quality, Workforce Management, Instructional Design, and Client stakeholders, you will ensure learning initiatives are aligned with business objectives, client expectations, and evolving operational needs. The ideal candidate brings strong Learning & Development experience within Player Support, Customer Experience, BPO, or preferably the gaming industry, along with proven people management experience and a passion for developing high-performing learning teams. Qualifications - 5–6 years of Learning & Development experience within Player Support, Customer Experience, Customer Support, BPO, or similar operational environment. - 1–2 years of people management experience, leading Trainers, Learning Specialists, or Learning teams. - Experience within the gaming industry or supporting gaming clients is highly preferred. - Strong understanding of adult learning principles, instructional design, onboarding, operational readiness, and learning evaluation methodologies. - Demonstrated experience building learning strategies, certification programs, governance frameworks, and scalable onboarding programs. - Strong facilitation and presentation skills across both virtual and classroom environments. - Experience using operational data, quality insights, and customer feedback to drive learning interventions. - Excellent stakeholder management skills with the ability to influence leaders across Operations, Quality, Workforce Management, Product, and Client teams. - Experience with Learning Management Systems (LMS), Microsoft Office Suite, SharePoint, and knowledge management platforms. - Experience with e-learning authoring tools such as Articulate Storyline, Rise, Camtasia, Canva, or similar tools is advantageous. Requirements - Lead the planning, execution, and continuous improvement of global onboarding, upskilling, cross-skilling, and continuous learning programs. - Own learning governance, certification frameworks, operational readiness standards, and role-based learning pathways across multiple programs. - Ensure learning solutions support business goals, operational KPIs, client requirements, and player experience objectives. - Oversee Train-the-Trainer initiatives, facilitator readiness, and consistent training delivery across global teams. - Partner with Instructional Design to create engaging learning experiences, including instructor-led training, e-learning modules, digital learning content, videos, and knowledge resources. - Ensure all learning materials, SOPs, playbooks, assessments, and knowledge articles remain accurate, current, and aligned with operational changes. - Lead, mentor, coach, and develop a team of Learning & Development Specialists and Trainers to deliver high-quality learning experiences. - Conduct regular performance reviews, coaching sessions, and career development planning for direct reports. - Foster a culture of collaboration, accountability, innovation, and continuous learning within the Learning team. - Build succession plans and identify development opportunities to strengthen team capability. - Collaborate closely with Operations, Quality, Workforce Management, Product, and Client stakeholders to identify capability gaps and implement effective learning interventions. - Translate QA insights, CSAT/DSAT trends, operational metrics, policy updates, and product launches into targeted training initiatives. - Support new client implementations, programme launches, process transitions, and operational change management through effective learning strategies. - Participate in operational calibration sessions and leadership reviews to ensure learning priorities remain aligned with business performance. - Maintain a strong understanding of frontline operations by regularly reviewing player interactions, quality evaluations, escalation trends, and operational challenges. - Use operational insights to proactively identify knowledge gaps and continuously improve learning programs. - Analyse learning data to identify trends, risks, and opportunities for continuous improvement. - Measure and report on learning effectiveness using assessments, certification outcomes, operational performance, QA trends, productivity, and learner feedback. - Establish governance around learning quality, facilitator standards, and programme effectiveness. - Drive innovation by introducing modern learning methodologies, blended learning approaches, and scalable learning solutions. Benefits - The opportunity to join our growing business at an exciting time. - Dynamic and entrepreneurial culture. Company Description Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism. • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality. • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example). • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers. • Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality. • Working with your colleagues across the wider global customer community to identify any trends in any customer queries. • Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Role Description Side is looking for a Full-Time German Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including: - Tier 2 Advocate - Language Specialist - Coach - Team Manager - Subject Matter Expert - Game Master Key Responsibilities - Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism. - Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality. - Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers' issue. - Communicating effectively while working within a dynamic team structure with individual and shared team objectives. - Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality. - Working with colleagues across the wider global customer community to identify any trends in customer queries. - Working UK hours and shift patterns, regardless of location. Qualifications - No experience required. We will train you to succeed in the role. - Fluency in German & conversational in English. - Strong attention to detail, communication, and computer skills. - Self-motivated, proactive, and collaborative in a multilingual team. - Logical, methodical thinking with problem-solving skills. - Patience, perseverance, and high concentration levels. - Experience with PC/console gaming is a plus. - Comfortable discussing technical issues related to gaming hardware. - IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided). - Ability to multitask across chats, emails, and minimal calls while maintaining accuracy. - Passion for helping and delivering the best customer experience. Benefits - Working for the pre-eminent global provider of specialist services to the games industry. - Full training and opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. - Attractive remuneration, holidays, regular team competitions with great prizes, and inclusion into an extensive social calendar. - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. - Dedicated employee wellbeing programme. - Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture. - Opportunity to work with leading technology and creative minds in the world. - Learn as you work and be part of something real that changes the face of gaming - forever. - Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.