Signify

• Design, build, and deliver large-scale and real-time systems with high quality, scalability, and operability in mind. • Collaborate with product management, data engineering, and other engineering teams to bring end-to-end solutions to our customers. • Review and provide feedback on technical designs and code changes to engineering peers. • Proactively identify areas of technical debt and propose solutions to address them. • Take operational ownership of the system by using monitoring and observability tools to identify and respond to issues. • Mentor and coach team members to raise the technical bar on the team.

• Building and fostering relationships with selected Professional Trade key accounts • Develop strategic plans to achieve sales targets and expand business opportunities • Coordinate with internal teams to deliver solutions that meet client needs • Manage key professional trade accounts (electrical wholesalers, distributors, major installer networks) • Analyze market trends and customer needs to identify new business opportunities • Work closely with installers and contractors to create demand and stimulate pull-through from trade partners • Drive continuous improvement initiatives by gathering client feedback and implementing efficiency solutions • Promote the full Professional portfolio tailored to trade channel needs

• Manages strategic relationships with key accounts to maximize opportunities in the lighting projects business. • Delivers sales targets, revenue growth, and profitability objectives within the assigned territory. • Builds and nurtures strong, multi-level relationships with key accounts and stakeholders. • Manages complex interactions across the customer ecosystem to ensure alignment and collaboration. • Leads commercial discussions and negotiates contracts to maximize profitability.

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs • Identify and successfully close renewals and expansion opportunities within your book of business • Have full ownership of commercial activities such as opportunity management and contract workflows. • Understand your customers' pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Develop collateral and conduct regular business reviews with client executive teams • Ensure swift resolution of account issues by using resources from cross-functional teams • Provide executive oversight and client communication • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members

• Manages strategic relationships with existing and potential key consumer accounts — including retailers, distributors, and online platforms — to drive profitable, achieve sales targets and strengthen customer relationships. • Develops strategic plans to grow account revenue and market share. • Achieves sales, revenue, and profitability targets for assigned accounts or channel portfolios. • Negotiates contracts and terms of agreements to maximize profitability while maintaining customer satisfaction. • Unlocks additional account value by improving distribution terms, securing strategic agreements, and increasing share of wallet within each customer. • Maintains an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution. • Monitors market dynamics, and shopper behavior to identify new growth opportunities. • Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams (e.g. Channel Marketing, Product Marketing, Order Desk, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations. • Build and execute strategy and development plan for assigned channel with focus connected lighting across Central America towards B2C consumers

Role Description Manages strategic relationships with existing and potential key consumer accounts — including retailers, distributors, and online platforms — to drive profitable sales, achieve targets, and strengthen customer relationships. Develops strategic plans to grow account revenue and market share. Coordinates cross-functional teams to deliver tailored customer programs, promotions, and product launches that support business objectives and enhance the consumer experience. - Develops and maintains strong, trust-based relationships with key consumer accounts across traditional trade, modern retail, and online channels, ensuring long-term customer satisfaction and business growth. - Achieves sales, revenue, and profitability targets for assigned accounts or channel portfolios. - Negotiates contracts and terms of agreements to maximize profitability while maintaining customer satisfaction. - Maintains an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify. - Responsible for developing and executing a Strategic Account Management vision/plan to enable profitable growth of Signify business with the account. - Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner. - Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams. - Collaborates with product development and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback. - Drives continuous improvement initiatives within accounts by gathering client feedback and implementing solutions. - Monitors performance, competition, market trends, tracking and analyzing sales performance, including sales metrics, customer satisfaction, and other relevant KPIs. - Takes ownership of continuous learning and development, staying current on emerging consumer trends, digital commerce tools, and sales excellence practices. - Leads or contributes to category management discussions to position Signify as a preferred partner and innovation leader at point of sale. - Unlocks new business opportunities by building and leveraging solid network of contacts within consumer market. - Effectively manages complex dynamics within the cross-functional customer team & Signify partners. - Develops and executes locally the global account strategy and agreements reached between Signify and customer at international level. Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, or a related field is required. - Minimum 5 years of experience in key account management or sales roles within the consumer sector. - No specific licenses required; however, certifications in Strategic Account Management or Sales Management are advantageous. Benefits - You can grow a lasting career here. - We’ll encourage you, support you, and challenge you. - We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. - We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas.

• Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene • Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows • Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems • Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices • Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes • Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion • Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout

• Manage the employee lifecycle – from onboarding to offboarding • Prepare contracts and documentation related to employment changes • Respond to HR-related queries from employees and managers • Collaborate with internal stakeholders to resolve employee cases • Identify opportunities to improve and streamline HR processes • Work with tools such as Workday, SAP, and ServiceNow

• Partner with your Enterprise Account executive to develop and execute on the plan for your territory and account plans. • Lead all aspects of a sales cycle from start to finish both internally and externally including: prospecting, discovery, Proof of Concepts, value proposition positioning and pricing, contract closing and successfully supporting customers through Go-Live • Serve as a credible SME across Signifyd's full product portfolio - including fraud protection, account protection, and post-purchase solutions - providing education, memorable engagements, compelling content, and thought leadership designed to create lasting relationships and win new business. • Develop creative strategies and storytelling to drive engagement with prospects. Demonstrate ability to use data and insights to overcome objections and craft a compelling value-based solution across multiple shareholders. • Consistently update Salesforce (SFDC), leveraging this tool as the single source of truth on prospect accounts and opportunities. Capture timely and detailed call/meeting reports, articulating customer needs, deliverables, and next steps to ensure Partners and leadership team are aware of updates. • Accountable for driving pipeline, sales, revenue, and meeting or exceeding quota goals in the assigned vertical across the territory • Partner effectively with SE, CS, Product, Marketing, VE, RI, IM, and other teams to drive initiatives that support the needs of the prospect throughout the deal cycle. • Attend industry conferences, sponsored events, and on-sites in order to develop relationships with prospects and expand Signifyd’s network

• Delivers sales targets, revenue growth, and profitability objectives within the assigned accounts or territory. • Develops account-specific sales and strategic plans aligned with business goals. • Leads joint strategic account planning processes to set performance objectives, identify business opportunities, and establish milestones for one and three-year periods. • Collaborates with product management and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions. • Prepares proposals and negotiates pricing, terms, and contracts within authorized limits. • Ensures adherence to commercial policies and protects company margins. • Maintains up-to-date records in CRM systems, ensuring accuracy in forecasts, pipeline data, and performance metrics. • Provides accurate information to ensure proper forecasting and product availability. • Reports sales performance and account progress regularly.