About Your Role: Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention. This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform. Who You Are: - You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes - An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers - Skilled at handling high volume of both renewals and expansion opportunities What You’ll Do: - Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities - Take initiative to prospect into assigned accounts and develop your own strategy for your book of business - Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions - Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success - Manage and execute strategic account plans to achieve revenue targets - Proactively analyze customer usage data and identify trends to optimize engagement - Negotiate and close contract renewals and upsell opportunities - Stay informed about industry trends, competitors, and market developments Your Experience: - Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS - Experience in net new sales roll (AE) is a plus - Experience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts - Strong sales acumen with the ability to identify opportunities and drive revenue growth - Accurately forecast and manage pipelines on a monthly and quarterly basis - Highly self-motivated with a proactive and strategic mindset - Experience with CRM tools such as Salesforce, HubSpot, or similar platforms - Does their best work in a rapidly evolving environment Bonus Points: - You have in-depth knowledge of Account-Based Marketing and the MarTech space - Familiar with Catalyst and other Customer Success Platforms - Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc) - You have used a gifting software like Sendoso in the past What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Remote - Work from home - Life Style Spending Account - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley How we work: - We work sane, sustainable and flexible working hours in a remote enviornment. - We offer PTO, and have a genuine, supportive culture around work life balance and boundaries - We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization - We provide comprehensive benefits to reward and support our employees - Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

About Your Role: Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention. This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform. Who You Are: - You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes - An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers - Skilled at handling high volume of both renewals and expansion opportunities What You’ll Do: - Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities - Take initiative to prospect into assigned accounts and develop your own strategy for your book of business - Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions - Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success - Manage and execute strategic account plans to achieve revenue targets - Proactively analyze customer usage data and identify trends to optimize engagement - Negotiate and close contract renewals and upsell opportunities - Stay informed about industry trends, competitors, and market developments Your Experience: - Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS - Experience in net new sales roll (AE) is a plus - Experience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts - Strong sales acumen with the ability to identify opportunities and drive revenue growth - Accurately forecast and manage pipelines on a monthly and quarterly basis - Highly self-motivated with a proactive and strategic mindset - Experience with CRM tools such as Salesforce, HubSpot, or similar platforms - Does their best work in a rapidly evolving environment Bonus Points: - You have in-depth knowledge of Account-Based Marketing and the MarTech space - Familiar with Catalyst and other Customer Success Platforms - Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc) - You have used a gifting software like Sendoso in the past What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Remote - Work from home - Life Style Spending Account - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley How we work: - We work sane, sustainable and flexible working hours in a remote enviornment. - We offer PTO, and have a genuine, supportive culture around work life balance and boundaries - We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization - We provide comprehensive benefits to reward and support our employees - Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

• Develop and maintain close working relationships with senior-level corporate and mill management representatives responsible for making or significantly influencing purchasing decisions. • Interact with relevant parties to negotiate sales, develop terms, resolve disputes and address quality-related issues. • Develop corporate account plans that include complex account strategies, objectives, opportunity identification and associated plans/ tactics and player maps for the assigned accounts. • Strategies to cover new system sales, evolution plans and customer service plans. • Evaluate and assess competing products/solutions and their market positions; develop and implement strategies and plans to differentiate products from competitors. • Collaborate with other ABB divisions, leveraging relationships to maximize ABB share-of-wallet in assigned corporate paper accounts. • Promote the One-ABB approach during large sales pursuits (greenfield and brownfield projects for example) and include other ABB divisions with corporate purchasing agreements where appropriate.

Title: PARTNERSHIPs MANAGER Location: Chicago (35 W. Wacker Dr.) Job Description: Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. About the role : Groupon is seeking a Strategic Partnerships Manager who will own the end-to-end partnerships engine for the Health, Beauty & Wellness vertical across three strategic pillars: bookability integrations, franchise Master Service Agreements (MSAs), and beauty brand partnerships. This role is responsible for building and scaling partnerships that unlock merchant supply at scale, attract younger customers, and modernise connectivity. You will enter negotiations with booking platforms, acquire LOIs and MSAs with top North American franchises in the maintenance categories (hair, nails, skin, gyms), and strike partnerships with up-and-coming beauty brands to drive customer acquisition through brand trust and deal value. This is a hands-on role, hunter, business development role requiring flexibility between strategic partnership development and tactical deal execution, with deep commercial acumen and hard work ethics. You are expected to be on the phone opening pipeline constantly. North Star : Build and scale a strategic partnerships engine across bookability, franchise, and brand pillars — targeting $3.25M in full-year 2026 revenue — by securing platform integrations, franchise MSAs, and brand deals that expand merchant supply, improve connectivity, and attract younger customers to Groupon’s HBW vertical. What You’ll Do : In collaboration, and under the supervision of the Vertical GM: 1. Bookability Partner Development (Connectivity) What you own: • Enter and manage partnership negotiations with booking platforms. • Revitalise and refresh go-to-market strategies for existing partnerships. • Define integration requirements and coordinate with Product and Engineering to scope bookability features and revenue models. How you collaborate: • Partner with Product and Engineering on integration feasibility, timelines, and technical requirements. • Consult with Commercial Strategy and Analytics to quantify revenue impact of each platform partnership. • Inform Sales and Market Managers on updated GTM strategies for reactivated partnerships. 2. Master Service Franchise Acquisition What you own: • Build and manage the franchise acquisition pipeline: identify, qualify, and close LOIs/MSAs with top North American franchise networks in hair, nails, skin, and gym categories. • Target: 5 LOIs/MSAs (50 locations) by H1 2026; 7 LOIs/MSAs (70 locations) by year-end, generating $2.25M. • Develop standard MSA terms and negotiate enterprise-level agreements that unlock 10+ merchant locations per deal. How you collaborate: • Work with Legal on MSA terms, compliance, and franchise-specific regulatory requirements. • Coordinate with Sales and Market Managers on location onboarding and activation post-signing. • Align with Finance on revenue modelling ($5K/location/month) and pipeline forecasting. 3. Brand Partnerships (“Meet Your Brands”) What you own: • Identify, negotiate, and close partnerships with emerging and established beauty brands targeting younger demographics. • Target: 1 brand live by H1 2026; 2 brands live by year-end, generating $1.0M (5,000 units/brand/month at $20 avg M1+VFM). • Focus on men’s grooming brands (e.g., Papatui, Lumin, Stryx, Tone) and women’s beauty brands (e.g., Bubble, Rhode, Rare Beauty, Kosas, Summer Fridays). • Structure brand-subsidised deals (not Groupon-funded) that deliver value to both customers and brand partners. How you collaborate: • Coordinate with Legal on brand partnership compliance, UGC rights, and promotional terms. • Work with Marketing and Merchandising on campaign timing, inventory availability, and brand storytelling. 4. Pipeline Management & Operational Reporting What you own: • Maintain and report on pipeline health weekly: accounts in funnel, revenue size, and conversion rates across franchise and brand tracks. • Deliver a minimum of 10 meetings/demos/discoveries per week across all pillars. • Track pillar-level status and escalate early when gates or kill-zone triggers are at risk. • Provide monthly and quarterly revenue forecasts aligned to the ramp model (revenue begins May 2026). What You Bring : Required Experience • 5+ years in hunting. • Experience, or interest at least in beauty, wellness, fitness, or similar service verticals strongly preferred. • Proven track record of closing deals. • Ability (skill and will) to flex between strategic partnership development and hands-on deal execution. Technical & Analytical Skills • Advanced Excel proficiency (financial modelling, pipeline analysis, revenue forecasting). • Experience with Salesforce or similar CRM for pipeline tracking preferred. • Comfortable with deal structuring, pricing strategy, and unit economics analysis. • Comfort leveraging AI tools (e.g., generative AI, data analysis assistants) to accelerate research, pattern detection, and decision-making. • Ability to translate AI insights into concrete commercial or operational actions. Who You Are : • Dealmaker: You thrive in negotiations, build trust quickly, and close complex multi-stakeholder agreements. • Commercially minded: You understand unit economics, revenue models, and how partnerships translate to measurable business impact. • Strong cross-functional player: You align Product, Engineering, Legal, Sales, and Marketing toward shared execution goals. • Pipeline disciplined: You maintain rigorous pipeline hygiene, forecast accurately, and escalate early when targets are at risk. This is the key thing that will make you win or lose. • Hands-on executor: You don’t just strategise — you negotiate, close, onboard, and monitor. How We Operate At Groupon, we’re building a culture of extreme ownership, speed, impact, simplicity, and discipline. These aren’t aspirational values – they’re how we expect everyone to show up every day: Extreme Ownership – One owner per outcome, no passengers, no excuses. We avoid accountability theater; we don’t blame teams or create shared ownership that diffuses responsibility. When something goes wrong, we look in the mirror first. We escalate early, make trade-offs explicit, and ensure everyone knows who owns what. Speed Over Comfort – We ship fast and learn faster. Perfect is too slow. We make fast, reversible decisions, normalize iteration, encourage early demos and prototypes, and admit mistakes openly. Bureaucracy and endless debate are the enemy. We clear bottlenecks and accelerate decisions across functions. Impact Obsessed – We focus only on what moves the metrics that matter. We set metric-first goals, direct effort to high-value work, avoid feel-good activity, and use data and customer/merchant stories to guide decisions. We don’t confuse effort with impact or tolerate low-ROI work that erodes trust. We drive team ROI and raise the quality bar by prioritizing ruthlessly. Simplify to Scale – Complexity kills; simplicity scales. We build lean, scalable processes, remove noise, champion clarity and efficient ways of working. We drive cross-org simplification, push automation and tooling, question every layer, and ensure systems work for diverse voices – especially those closest to customers and merchants. Disciplined – We do more with less; constraints breed creativity. We make ROI-based decisions, enforce resource discipline, set clear priorities, make durable decisions, and uphold integrity in data and commitments. We use constraints to drive innovation, build efficient operating rhythms, lift team productivity, and protect trust in trade-offs. We prioritize long-term value and create organizational leverage that scales efficiently. In This Role, These Principles Mean: • You own partnership outcomes end-to-end — from pipeline building to signed agreements to revenue delivery. • You ship deals quickly and iterate on terms based on market feedback and performance data. • You focus only on partnerships that drive measurable revenue — no vanity deals or low-ROI engagements. • You simplify partnership frameworks and remove friction between Sales, Product, Legal, and Marketing. • You use data and AI to make pipeline performance predictable — not reactive. How We Measure Your Success : • Revenue delivery against pillar targets: $2.25M (Franchise MSAs) + $1.0M (Brand Partnerships) = $3.25M full-year 2026. • Number of LOIs/MSAs signed and locations activated (5 by H1, 7 by EOY). • Number of brand partnerships live and generating revenue (1 by H1, 2 by EOY). • Bookability integration scoping delivered by Jun 30 with clear revenue model recommendation. • Pipeline health: weekly pipeline size, conversion rates, and minimum 10 meetings/demos/discoveries per week. • Cross-functional alignment between partnership execution, merchandising, and campaign performance. Location: Downtown Chicago (Hybrid) Salary Range: $61k—$88k + bonus Benefits: Medical, Dental, Vision, EAP, 401(k) Match, ESPP, Life and Disability Insurance, FSAs, and more Groupon is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings.