Sendoso

About Your Role: As a Campaign Curator within Sendoso’s Campaign Studio, you blend creative strategy, project management, and gifting expertise to craft impactful campaign experiences. You design end-to-end sending programs by curating thoughtful gifts and kits that align with customer objectives, brand voice, and overall campaign strategy. You work directly with customers to ideate, plan, and deliver high impact campaigns from concept through execution. This includes sourcing products through preferred vendors, developing engaging digital proposals, and managing timelines, logistics, and delivery. Your work empowers marketers to elevate their direct mail efforts, increase engagement, and drive measurable ROI. Campaign Curators take full ownership of their campaigns while collaborating closely with fellow curators, Supply Planning Analysts, and Customer Success Managers to ensure seamless execution. You play a critical role in transforming campaign ideas into memorable, results driven experiences. This role is perfect for someone eager to explore the art of gifting while contributing to a dynamic, fast-paced team. Your Typical Day - Partnering directly with customers to design curated campaign kits aligned to their goals - Sourcing products through Sendoso’s preferred vendor network and developing creative campaign concepts - Managing multiple campaigns at once while owning timelines, execution, and delivery - Working cross-functionally with Customer Success, Marketing, Sales, Support, and Supply Planning to enhance processes and the customer experience - Contributing to Campaign Studio initiatives that refine workflows, elevate creative quality, and scale campaign impact Your Experience - You excel at balancing creativity with structure, bringing clarity and process to complex campaign needs - You’re adaptable and thrive in a fast paced, ever evolving supply chain and campaign environment - You have a strong attention to detail and take pride in delivering high quality work - You’re deeply customer focused and build trust through thoughtful, effective communication - You stay current on gifting, campaign, and experiential marketing trends and enjoy pushing creative boundaries - You’re highly organized, detail-oriented, and collaborative, with a personable and approachable style What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results. - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional. - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers. - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience. - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success. What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - LSA (Lifestyle Spending Account) with Compt - 401K Plan - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - End-to-end family planning discounts through KindBody - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley - Remote work environment Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. We are currently unable to hire in the following states at this time: CO, HI Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

Who We Are: Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. About Your Role: As a Customer Support Specialist, you’ll be the first point of contact for Postal customers, helping them succeed through responsive, friendly, and solution-focused support. You’ll manage live chats, email tickets, and create helpful Help Center content so customers can quickly find the answers they need. When complex issues arise, you’ll work with product, engineering, and other teams to resolve them efficiently. This role is for someone who communicates with empathy, solves problems creatively, and takes pride in making customers feel confident and supported.Shift Requirement & Customer Focus. This role requires a fixed working shift to align with our US-based customers. After an initial onboarding and training period, the required hours are 7:00 AM – 4:00 PM Pacific Standard Time (PST), Monday through Friday. Candidates must be willing and able to consistently work this schedule. Who You Are: - You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. - You enjoy the challenge and detective work needed to get to the bottom of complex issues. - You are a lifelong student of the industry, our product, and customer experience best practices. - Having experience working in a SaaS Support environment is a must. Your Typical Day: - Respond to incoming chats from the Postal website, escalating to other teams when needed. - Manage email tickets in the support queue, ensuring accurate and timely responses. - Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources current. - Develop strong knowledge of Postal to identify, troubleshoot, and escalate technical issues. - Work with product, engineering, marketing, and account management teams to share insights and solve customer problems. - Identify opportunities to help customers get more value from Postal’s features and services. - Provide clear, empathetic, and actionable guidance that helps customers move forward. Experience: - 1+ years history of success interacting with customers over email, phone, and chat required. - Willingness and ability to consistently work the required shift of 7:00 AM - 4:00 PM PST to support our US customers. - An exceptional customer experience background while proving customer advocacy and empathy. - Excellent written/verbal communication and interpersonal skills. - Comfortable working in a performance-based and structured environment. - A history of meeting and exceeding KPIs and Customer Expectations. - Analytical approach to navigating, investigating, and understanding how products work. - An aptitude for learning new products, processes, and systems. - Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers. - Strong technical troubleshooting skills, perseverance, and patience. - Creative problem-solving to bring issues to resolution including discovering workarounds using any and all available resources. - Strong ability to work independently (Remotely). What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results. - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional. - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers. - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience. - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success. What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Lifestyle Spending Account - 401K Plan - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - 595,000 - 600,000 CZK/Annual How we work: • We are a remote first work environment. • We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. • We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. • We provide comprehensive benefits to reward and support our employees. Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

Who We Are: Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. About Your Role: We are seeking a highly ambitious individual who is passionate about interacting with and servicing our customers. The Customer Support Specialist is a customer-facing role, delivering ongoing support and guidance post-sale for our US and International customers. You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter. Sendoso uses an EOR (Employer of Record) in Costa Rica. Who You Are: - You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. - You enjoy the challenge and detective work needed to get to the bottom of complex issues. - You are a lifelong student of the industry, our product, and customer experience best practices. - Having experience working in a SaaS Support environment is a must. - Proficiency in advanced and refined oral and written English, demonstrating exceptional communication skills to effectively convey ideas, engage with stakeholders, and produce high-quality documentation Your Typical Day: - You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat. - You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution. - Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product. Experience: - 2+ years history of success interacting with customers over email, phone, and chat - An exceptional customer experience background while proving customer advocacy and empathy - Excellent written/verbal communication and interpersonal skills - Comfortable working in a performance-based and structured environment - A history of meeting and exceeding KPI’s and Customer Expectations - Analytical approach to navigating, investigating, and understanding how products work - An aptitude for learning new products, processes, and systems - Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers - Strong technical troubleshooting skills, perseverance, and patience - Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources - Ability to work independently - We are a remote first work environment. Bonus Points If... - Having experience working in a SaaS Support environment - You have worked in a fast-paced call center environment What You’ll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Lifestyle Spending Account - 401K Plan - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - ₡9,062,330 colones annually Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Your Role: Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention. This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform. Who You Are: - You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes - An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers - Skilled at handling high volume of both renewals and expansion opportunities What You’ll Do: - Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities - Take initiative to prospect into assigned accounts and develop your own strategy for your book of business - Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions - Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success - Manage and execute strategic account plans to achieve revenue targets - Proactively analyze customer usage data and identify trends to optimize engagement - Negotiate and close contract renewals and upsell opportunities - Stay informed about industry trends, competitors, and market developments Your Experience: - Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS - Experience in net new sales roll (AE) is a plus - Experience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts - Strong sales acumen with the ability to identify opportunities and drive revenue growth - Accurately forecast and manage pipelines on a monthly and quarterly basis - Highly self-motivated with a proactive and strategic mindset - Experience with CRM tools such as Salesforce, HubSpot, or similar platforms - Does their best work in a rapidly evolving environment Bonus Points: - You have in-depth knowledge of Account-Based Marketing and the MarTech space - Familiar with Catalyst and other Customer Success Platforms - Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc) - You have used a gifting software like Sendoso in the past What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Remote - Work from home - Life Style Spending Account - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley How we work: - We work sane, sustainable and flexible working hours in a remote enviornment. - We offer PTO, and have a genuine, supportive culture around work life balance and boundaries - We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization - We provide comprehensive benefits to reward and support our employees - Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

About Your Role: Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention. This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform. Who You Are: - You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes - An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers - Skilled at handling high volume of both renewals and expansion opportunities What You’ll Do: - Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities - Take initiative to prospect into assigned accounts and develop your own strategy for your book of business - Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions - Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success - Manage and execute strategic account plans to achieve revenue targets - Proactively analyze customer usage data and identify trends to optimize engagement - Negotiate and close contract renewals and upsell opportunities - Stay informed about industry trends, competitors, and market developments Your Experience: - Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS - Experience in net new sales roll (AE) is a plus - Experience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts - Strong sales acumen with the ability to identify opportunities and drive revenue growth - Accurately forecast and manage pipelines on a monthly and quarterly basis - Highly self-motivated with a proactive and strategic mindset - Experience with CRM tools such as Salesforce, HubSpot, or similar platforms - Does their best work in a rapidly evolving environment Bonus Points: - You have in-depth knowledge of Account-Based Marketing and the MarTech space - Familiar with Catalyst and other Customer Success Platforms - Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc) - You have used a gifting software like Sendoso in the past What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Remote - Work from home - Life Style Spending Account - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley How we work: - We work sane, sustainable and flexible working hours in a remote enviornment. - We offer PTO, and have a genuine, supportive culture around work life balance and boundaries - We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization - We provide comprehensive benefits to reward and support our employees - Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

About Sendoso: Sendoso, the leading Sending Platform, empowers businesses to create memorable customer experiences by integrating digital and physical sending strategies throughout the buyer’s journey. Offering more than corporate gifts, Sendoso delivers a comprehensive and measurable sending strategy to enhance marketing ROI and build stronger customer relationships. Trusted by global enterprises, including Fortune 100 and 500 companies, Sendoso supports demand generation, account-based marketing, and customer experience programs. With $152M in venture funding and a presence across North America, Europe, and Asia Pacific, Sendoso is revolutionizing how businesses engage with their audiences. Learn more at sendoso.com. Role Overview: As an Account Executive, Enterprise at Sendoso, you’ll own the full sales cycle, leveraging your 3+ years of full-cycle sales experience to identify, engage, and close new business opportunities. Partnering with key stakeholders, you’ll use a consultative approach to showcase Sendoso’s value proposition, building meaningful relationships and driving measurable results for your customers. Key Responsibilities: - Pipeline Generation & Ownership: Proactively self-source, qualify, and manage new business opportunities — leveraging Sendoso's marketing engine, campaigns, and brand presence as force multipliers to create pipeline, while owning your number with the same hunger and rigor you'd bring as if building from scratch. - Consultative Selling & Discovery: Lead deep discovery and account mapping sessions to uncover stakeholder needs across multiple personas and buying groups, delivering tailored gifting and sending solutions that resonate at every level of the organization. - Enterprise Deal Management: Own and orchestrate complex, multi-threaded deals from first contact through close. This means managing multiple champions, economic buyers, technical evaluators, and executive sponsors simultaneously — keeping momentum, alignment, and urgency alive across all of them. - Stakeholder & Relationship Orchestration: Build and maintain strong relationships across an account's organizational chart. Use exceptional interpersonal skills to navigate internal politics, earn trust across departments, and mobilize the right people at the right time to advance deals forward. - Project Management of the Sales Cycle: Treat every enterprise deal like a project — with clear timelines, mutual action plans, defined next steps, and accountability on both sides. Coordinate internal resources (solutions engineers, customer success, legal, leadership) with the same rigor you bring to managing the customer side. - Value Communication & Executive Presence: Articulate Sendoso's ROI with confidence and precision to decision-makers at all levels — from day-to-day champions to C-suite stakeholders — tailoring the message and medium to the audience. - Market & Competitive Expertise: Stay sharp on industry trends, competitor positioning, and customer pain points to show up as a trusted advisor — not just a vendor — in every conversation. - CRM & Deal Hygiene: Maintain meticulous, organized records in Salesforce that accurately reflect deal stage, stakeholder mapping, activity history, and next steps — ensuring full pipeline visibility for forecasting and leadership alignment. Qualifications: - Experience: 3+ years of full-cycle B2B SaaS sales experience, with a proven track record of self-sourcing pipeline, managing complex enterprise deals, and consistently exceeding quota. - Enterprise Deal Management: Demonstrated ability to run multi-threaded deals involving multiple stakeholders, personas, and buying groups — keeping momentum and alignment across long, complex sales cycles. - Stakeholder & Interpersonal Skills: Exceptional ability to build trust and navigate relationships across all levels of an organization, from day-to-day champions to C-suite executives. Comfortable managing internal politics and mobilizing the right people to move deals forward. - Project Management: Proven ability to treat a sales cycle like a project — building mutual action plans, managing timelines, holding both internal and external stakeholders accountable, and coordinating cross-functional resources including Solutions Engineering, Legal, and Customer Success. - Consultative Selling: Skilled in deep discovery, account mapping, and tailoring solutions to the specific needs of each buying group within an account. - CRM & Pipeline Discipline: Meticulous and organized in Salesforce — maintaining accurate deal stages, stakeholder maps, activity history, and forecasting data that leadership can rely on. - Collaborative by Nature: Comfortable working cross-functionally with Marketing, Customer Success, Support, and Onboarding — knowing when to bring in the right internal resource to advance a deal or ensure a seamless customer handoff. - Startup Experience: Thrives in a fast-paced, high-growth environment where adaptability, resourcefulness, and ownership mentality are essential. What We’re Looking For: - A motivated, self-driven sales professional who takes full ownership of their pipeline — hungry enough to build from scratch, smart enough to leverage every marketing and community resource available. - An exceptional communicator and relationship-builder who can flex across audiences — equally compelling in a discovery call with a day-to-day champion as in an executive business review with a C-suite decision-maker. - A natural orchestrator — someone who thrives in complexity, can manage multiple threads across large organizations, and has the interpersonal savvy to keep diverse stakeholders aligned and moving toward a decision. - A project manager at heart — organized, process-driven, and accountable, with the discipline to build mutual action plans, own timelines, and drive deals to close without letting anything fall through the cracks. - Resourceful and creative in prospecting, with a consultative mindset that puts the customer's needs at the center of every conversation and solution. - A passion for leveraging innovative tools — from Sendoso's own platform to CRM and sales intelligence technology — to sharpen performance, deepen relationships, and deliver measurable outcomes for customers. How we work: - We work reasonable, sustainable and flexible working hours in a remote environment. - We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries - We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization - Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time. You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals - We provide comprehensive benefits to reward and support our employees What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - LSA (Lifestyle Spending Account) with Compt - 401K Plan - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - End-to-end family planning discounts through KindBody - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley - Remote work environment Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

About the Role: We’re hiring a Demand Generation Manager to drive new business pipeline and revenue growth at Sendoso. In this role, you’ll be responsible for supporting full-funnel demand generation strategies across SEO/AEO, social, paid media, website, direct mail, and more. Success in this role is defined by your ability to scale high-quality pipeline, optimize for conversion, and maximize the efficiency of our marketing spend. What you’ll do: - Plan and Execute Full-Funnel Campaigns: Work autonomously to develop and launch end-to-end demand generation programs that capture and convert new business. - Modern Search & Content Strategy: Drive organic growth by optimizing for traditional SEO and emerging Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) to ensure Sendoso remains highly visible. - Ongoing Channel Optimization: Continuously audit and improve organic and paid channels, email nurture sequences, and on-site conversion paths to reduce friction and increase lead quality. - Data-Driven Performance: Analyze full-funnel data to improve engagement and conversion rates, leveraging tools like Salesforce and Dreamdata, to report on ROI and pipeline impact. - Supercharge Paid Media: Drive paid acquisition across search, social, and emerging digital channels, constantly testing, optimizing, and scaling what works. - Drive Cross-Functional Wins: Collaborate closely with Sales, Product, and Operations, to align on ICP targeting, messaging, and revenue priorities. Your Experience / Qualifications: - Hands on Experience: 2-5 years in B2B SaaS demand generation, with a proven track record of managing organic and paid media channels. - SEO/AEO Knowledge: Understanding of modern search trends and how content drives both brand authority and lead volume. - Conversion Mindset: Experience in A/B testing and CRO to improve website performance and full-funnel efficiency. - Tech Fluent: Proficiency with Salesforce, Marketo/HubSpot, GA4, Clay and other modern demand gen tools. - Data-Driven: Strong ability to leverage marketing analytics to move beyond vanity metrics and optimize for bottom-line performance. - Sendoso Savvy (or ready to be): A passion for leveraging gifting and personalized engagement to break through the noise and supercharge campaign performance. What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results. - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional. - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers. - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience. - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success. Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - LSA (Lifestyle Spending Account) with Compt - 401K Plan - FSA Plan - Free General Medical & Mental Health care via Healthjoy - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - End-to-end family planning discounts through KindBody - Discounted pet insurance through Pin Paws - Free and discounted legal benefits through Rocket Lawyer - Financial wellness benefits through Morgan Stanley - Remote work environment How we work: • We work sane, sustainable and flexible working hours. • We offer flexible PTO, and have a genuine, supportive culture around work life balance and boundaries. • We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. • We provide comprehensive benefits to reward and support our employees. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

• Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal. • Develop and execute detailed Customer Success Plans focused on business outcomes. • Prepare and lead quarterly or semi-annual Executive Business Reviews (EBRs) with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future success. • Proactively monitor customer health and adoption metrics. • Lead all commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term contracts. • Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) within your portfolio, driving increased Annual Recurring Revenue (ARR). • Maintain deep expertise in our platform and its use cases. • Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals.