• Design, configuration and customization of the ServiceNow modules Integrated Risk Management (IRM), Legal Service Delivery, Contract Management Pro, Source-to-Pay Operations and App Engine • Develop and provide hypercare for workflows, business rules, UI guidelines and integrations related to the relevant customer processes • Work in a client-facing role with customer teams in Legal, Compliance, Procurement, Finance and IT to optimize cross-departmental processes • Create and optimize dashboards, reports and notifications • Apply best practices in ServiceNow configuration and development, documentation and review of ServiceNow configurations, and in the development, documentation and testing of ServiceNow solutions • Play a key role within project teams and in smartvokat’s delivery model

T-Systems International GmbH At T-Systems, we offer business customers the right system solutions for their digital business. With our portfolio we ensure that digital transformation reduces complexity, saves costs and makes day-to-day work easier. We focus on the areas connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance! Role Description As a Senior Solution Architect, you play a key role in shaping the digital transformation of our clients by designing and delivering scalable, innovative ServiceNow solutions. You take ownership of complex platform architectures and act as a strategic advisor across business and IT. - You lead the architecture design and evolution of ServiceNow platforms - You provide expert guidance on ITSM processes and optimize service management frameworks - You drive implementation projects and ensure successful delivery - You design and implement integration strategies using APIs, REST, and SOAP - You apply agile methodologies (e.g., Scrum) to ensure efficient project execution - You leverage JavaScript to customize and extend ServiceNow capabilities - You support presales activities through technical consulting and solution demonstrations - You guide clients and internal teams through digital transformation initiatives Requirements You bring the following skills and experience: - Strong expertise in ServiceNow solution architecture and development - Proven experience in ITSM consulting and process optimization - Hands-on experience implementing ServiceNow solutions - Deep knowledge of integration design (API, REST, SOAP) - Solid experience with agile methodologies (e.g., Scrum) - Advanced JavaScript skills for ServiceNow customization - Experience in presales and technical sales support Nice-to-have Skills - Experience with additional ServiceNow modules (e.g., ITOM, HRSD, CSM, GRC) - Knowledge of cloud platforms (AWS, Azure, GCP) - Familiarity with enterprise architecture frameworks (e.g., TOGAF) - Strong presentation and stakeholder communication skills - Relevant certifications (e.g., ITIL, TOGAF, ServiceNow) What We Offer - Attractive Compensation: Competitive salary and stable employment - Flexibility: Flexible working hours and remote work options - Development: Individual career paths, training, and challenging projects - Modern Environment: Work with cutting-edge technologies in an innovative setting - Team & Culture: Open, collaborative culture with strong team spirit - Health & Wellbeing: Programs supporting your health and wellbeing - Events: Regular team events and company celebrations Your application can be processed by external service providers in Germany. Applications for positions outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications at subsidiaries of Deutsche Telekom AG. For our civil servant employees, therefore, the following note: You are not obliged to attach documents relevant to personnel files, in particular civil servant appraisals, with your application. However, you are free to provide these documents voluntarily. This position is also possible on a part-time basis. Severely disabled people will be given priority if they are equally qualified.

• The Senior ServiceNow Developer serves as a senior technical contributor for the ServiceNow platform, responsible for designing, building, and enhancing high quality solutions that support legal practice operations. • This role acts as a trusted delivery partner and technical advisor, approaching all interactions with a strong customer service mindset, high engagement, and a commitment to understanding stakeholder needs. • Additionally, the Senior Developer works closely with attorneys, practice groups, business operations leaders, IT leadership, and fellow ServiceNow team members to translate business requirements into scalable, secure, and maintainable ServiceNow solutions. • This role requires curiosity, consultative thinking, and a proactive approach to identifying opportunities where thoughtful configuration, development, and automation can improve service delivery, streamline operations, and enhance the user experience. • The Senior ServiceNow Developer is responsible for implementing workflows, integrations, data models, and user experiences in alignment with platform standards and best practices. • This includes contributing to solution design, developing and testing complex functionality, reviewing code and configurations, supporting platform enhancements, and continuously improving solution quality, performance, and reliability. • The role actively partners with stakeholders and teammates to solve problems and deliver measurable value through well executed ServiceNow solutions.

• The ServiceNow Administrator is responsible for the administration, configuration, and operational support of the ServiceNow platform to ensure reliable, secure, and efficient service across the firm. • This role serves as a point of contact for platform support, troubleshooting incidents, resolving configuration issues, monitoring system health, and platform standards. • Working closely with firm clients, attorneys, practice group stakeholders, and the ServiceNow development team, the Administrator supports and maintains firm operational workflows by managing users, roles, groups, assignments, and configurations. • This position balances responsive technical support with incremental development work, helping ensure the ServiceNow platform remains stable, scalable, and responsive to evolving firm needs.