• Analyze and assess customer requirements • Design optimized operational processes based on ServiceNow ITOM • Conduct training sessions and workshops • Coordinate communication with technical consultants • Present project results to clients

• Analyze and evaluate client requirements related to IT infrastructure and IT services • Design optimized ITSM processes based on ServiceNow and ITIL • Conduct training sessions and workshops • Oversee the technical implementation of requirements • Coordinate subprojects with respect to quality and effort • Prepare and present project results to clients • Support sales with proposals and presales activities

• Independent responsibility for designing and developing ServiceNow solutions • Advising and supporting our clients in the deployment and use of ServiceNow • Consulting clients on software architecture and current development trends • Designing and building innovative solutions for digital transformation and automation • Continuously monitoring and evaluating technological developments, especially in the areas of enterprise architecture and enterprise workflows • Providing technical support during project acquisition and in expanding customer relationships • Carrying out implementations and delivering proposed solutions in the client environment • Independently organizing, executing and tracking the projects you take on or are responsible for • Developing and delivering technical standard and proposal presentations for specific target groups • Owning topics and further developing our ServiceNow-related portfolio • Building and growing a team of up to 10 employees and managing nearshore and offshore delivery units • Providing technical leadership and coaching to project teams (internal and external at client sites) • Playing a key role in implementation projects and in proposal preparation. Responsible for pre-sales activities • Acting as an experience and knowledge bearer for our employees and clients as a 'Trusted Advisor' • Delivering training offerings with advanced technical, professional and personal-development content for our internal staff

• Analyse und Bewertung von Kundenanforderungen aus der Finanzbranche und aus regulierten Märkten • Konzeption von optimierten Governance-Prozessen auf Basis von ServiceNow IRM • Erarbeitung von risikooptimierten Multi Provider Strategien und deren Umsetzung in ServiceNow • Durchführung von Schulungen und Workshops • Steuerung und interne Kommunikation mit den exccon Technical Consultants bezüglich der technischen Umsetzung von Anforderungen • Steuerung und Koordination von Teilprojekten bezüglich Qualität und aufwandsgerechter Umsetzung • Erarbeitung und Präsentation von Projektergebnissen für Kunden • Unterstützung des Vertriebs bei der Kalkulation und Ausarbeitung von Angeboten • Pre-Sales Aufgaben bei der Präsentation von GRC/IRM Workflows bei Kunden • Fachliche und technische Beratung sowie Betreuung von Kunden hinsichtlich ServiceNow