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Netomi logo
Netomi

Netomi is a software development company utilizing artificial intelligence (AI) to help its clients deliver “the highest-quality customer experiences.” As an employer, the comp

Solution Architect – Agentic Delivery

Location

India

Posted

168 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishGraphQLServiceNow

Job Description

Solution Architect – Agentic Delivery

Netomi

• Lead deep **solution and architecture discussions** with enterprise customers. • Translate business and operational requirements into **scalable, secure technical architectures**. • Own technical success during the **early delivery lifecycle (0–90 days)**. • Act as the **primary technical escalation point** for complex delivery and integration issues. • Design and review **API-first integrations**, including: - REST / GraphQL APIs - Webhooks and event-driven architectures. • Lead **web and mobile application integrations**, including: - SDK-based integrations - Authentication and authorization flows (OAuth, SSO, token-based) - Client–server interaction patterns • Lead integrations with **customer support and contact center platforms**, such as: - Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys - Ticketing, case management, and CRM systems • Define data flows for: - Ticket creation and updates - Conversation context synchronization - Agent assist and human handoff scenarios • Ensure reliable, secure, and performant integrations aligned with customer workflows. • Contribute to **RFP / RFQ responses**, providing: - Architecture and deployment models - Integration approaches and constraints - Security, scalability, and performance considerations • Participate in technical discovery calls and solution walkthroughs with prospects. • Lead discussions on: - Deployment architecture and environment isolation - Security posture, compliance requirements, and data handling - Network connectivity, peering, and access models - Load testing, scale readiness, and performance validation • Partner with engineering teams to align customer requirements with platform capabilities. • Work closely with Product, Engineering, QA, and Customer Success to: - Resolve delivery risks and escalations - Improve delivery playbooks and reference architectures - Enable repeatable and scalable customer deployments • Mentor delivery engineers on architecture and integration best practices.

Job Requirements

  • 8+ years of experience in **Solution Architecture, Technical Consulting, or Enterprise Delivery** roles.
  • Strong experience designing and delivering **API-driven enterprise solutions**.
  • Deep understanding of:
  • REST APIs, webhooks, authentication and authorization
  • Web and mobile application integration patterns
  • Experience integrating with **customer support desk / CRM systems** (Zendesk, Salesforce, ServiceNow, etc.).
  • Proven ability to lead **customer-facing technical discussions** and architecture reviews.
  • Experience acting as an **escalation point** for complex technical issues.
  • Hands-on experience supporting **RFP / pre-sales technical responses**.
  • Excellent communication and stakeholder management skills.

Benefits

  • Netomi is an equal opportunity employer committed to diversity in the workplace.

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