Netomi

• Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design • Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents • Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization • Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction • Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities • Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results • Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk • Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues • Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance

• Own deep analysis of agentic, multi-turn AI conversations to explain customer behavior, identify failure patterns, and influence AI and operational decisions for enterprise customers. • This role focuses on understanding how and why conversations succeed or break, and translating those learnings into actionable insights that reduce customer friction and improve outcomes.

• Lead key areas of corporate legal strategy, governance, and legal operations at Netomi • Collaborate closely with the executive leadership team on strategic transactions and board matters • Scale the company’s legal infrastructure through operational excellence • Draft, review, and negotiate commercial agreements, including SaaS contracts, MSAs, NDAs, and vendor agreements • Advise on product-related legal issues, including data usage, AI governance, and regulatory considerations • Support compliance with data privacy laws and emerging AI regulations • Own the legal aspects of cap table management and corporate ownership structure • Manage equity incentive plans, stock option and RSU programs, and equity administration • Oversee subsidiary governance and global entity structure • Partner with Business Operations, Finance, and leadership on investor communications and fundraising prep

• Design and orchestrate end-to-end training and certification programs for partners • Deliver engaging enablement sessions, workshops, and onboarding programs • Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform • Continuously refine programs based on feedback and performance gaps • Drive awareness and adoption within top-tier partners • Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams • Facilitate pilot programs and support early-stage deployments with partners • Act as a key connector between partners and internal teams • Clearly communicate the economic value and ROI of Netomi solutions to partners • Help structure and promote certifications, incentives, and growth pathways • Support partner-led opportunities across strategic accounts • Own program operations including scheduling, tracking, reporting, and certification progress • Navigate complex organizations and internal stakeholders to drive execution • Identify enablement gaps and proactively implement solutions • Work through ambiguity and remove friction to keep programs moving forward

• Design and execute a comprehensive channel enablement strategy aligned with partner and revenue goals • Partner closely with the VP of Alliances, Partners & Channels to prioritize partner segments and marketplace motions • Serve as a key driver of cloud marketplace success (AWS, Azure, GCP), enabling partners to transact and scale through these ecosystems • Build enablement programs that support co-sell readiness, marketplace listings, and private offer execution • Understand and operationalize the requirements to unlock partner-driven and customer committed cloud spend • Partner with Alliances and GTM to accelerate pipeline and revenue through marketplace channels • Ensure partners can effectively articulate Netomi’s value proposition and execute within marketplace frameworks • Identify friction points in partner-led deals and resolve them systematically • Create scalable enablement assets including playbooks, pitch decks, demo scripts, and certification materials • Partner with Marketing, Partner Enablement, GTM, and Solutions Engineering to ensure consistency in messaging and materials • Support partners in active deals, particularly those involving marketplace transactions and co-sell motions • Identify enablement gaps through partner and field feedback • Partner with Sales and Solutions teams to ensure alignment in joint GTM execution • Define and track key enablement metrics (e.g., partner activation, certification rates, marketplace pipeline, sourced/influenced revenue) • Measure effectiveness of enablement programs and continuously optimize • Report on partner readiness and marketplace impact to leadership

• Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership • Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decision making • Deliver executive level insights on forecast risk, upside, key trends, and performance drivers • Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions • Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities • Lead annual quota-setting and in-year quota management processes • Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency • Own pipeline reporting and health analytics across regions, segments, and stages • Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity • Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences • Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution • Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity • Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes • Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning • Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting • Improve data quality, process design, workflow automation, and system governance across the revenue organization • Partner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well-documented operating processes • Drive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordination • Lead and develop a high performing RevOps team across analytics, process, systems, and planning • Act as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plans • Build strong cross-functional alignment and establish operating rhythms that improve accountability and execution • Support executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectiveness

• Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions • Maintain accurate employee records and ensure data integrity across HR systems • Serve as a first point of contact for employee queries related to HR policies, benefits, and processes • Support documentation, letters, and HR-related communications • Coordinate and deliver seamless onboarding experiences for new hires • Partner with hiring managers and cross-functional teams to ensure successful employee integration • Support employee engagement initiatives, events, and programs • Manage and maintain HRIS and other HR/People systems • Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance • Ensure compliance with local labor laws and company policies • Support audits, documentation, and regulatory requirements • Assist in updating and maintaining employee handbook and relevant HR policies • Support administration of compensation and benefits programs • Partner with Finance on payroll inputs, ad-hoc audits, and reporting • Assist with benefits enrollment and employee queries • Support recruiting operations including interview scheduling, candidate communication, and offer coordination • Partner with Talent Acquisition to ensure a smooth candidate experience • Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation • Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration • Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality • Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.) • Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives • Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications • Respond to employee inquiries and provide a high level of service and support • Help schedule candidate interviews for the North America team to support our hiring needs • Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

• Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory • Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture • Build, mentor, and scale a high-performing People/HR team • Own global hiring strategy across technical, GTM, and G&A functions • Build scalable recruiting processes, employer branding, and talent pipelines • Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes • Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience • Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation • Drive employee engagement, retention, and experience initiatives • Design and implement feedback mechanisms (surveys, listening programs) and action plans • Champion diversity, equity, and inclusion across the organization • Design and implement performance management frameworks aligned with company goals • Build leadership development and succession planning programs • Enable managers with tools and training to effectively lead teams • Drive learning & development initiatives across all levels • Develop and manage competitive compensation and benefits programs • Partner with Finance and Legal on equity compensation strategy and benchmarking • Ensure alignment of rewards with performance and company objectives • Build and scale HR processes, policies, and systems to support a growing global workforce • Ensure compliance with employment laws and regulations across jurisdictions • Oversee HRIS, people analytics, and reporting to drive data-informed decisions • Manage employee relations and provide guidance on complex HR matters • Support global expansion, including hiring, compliance, and cultural integration across regions • Build scalable processes for managing a distributed and remote-first workforce • Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs • Partner with leadership on change management, restructuring, and scaling initiatives

• Own deep analysis of agentic, multi-turn AI conversations to explain customer behavior, identify failure patterns, and influence AI and operational decisions for enterprise customers. • This role focuses on understanding how and why conversations succeed or break, and translating those learnings into actionable insights that reduce customer friction and improve outcomes.