Netomi

• Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions • Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship • Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations • Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements • Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately • Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories • Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater

• Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX • Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers • Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call • Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments • Establish design patterns, systems, and quality bars that other designers and engineers build on • Partner deeply with Product, Engineering, and Customer teams across geographies

• Design and architect scalable, secure, and high-performance backend systems for Netomi's core platform. • Build and optimize low-latency applications capable of handling high-throughput workloads. • Lead technical design discussions and define architecture best practices across engineering teams. • Work extensively with Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS. • Own performance tuning, database optimization, caching strategies, and distributed system design. • Collaborate with product managers, engineering leaders, DevOps, and QA teams to deliver reliable platform capabilities. • Review code, mentor senior engineers, and drive engineering excellence. • Ensure platform components are resilient, observable, maintainable, and production-ready. • Make architectural decisions around microservices, APIs, cloud infrastructure, scalability, and deployment patterns. • Identify technical risks and proactively propose solutions.

• Manage end-to-end onboarding and offboarding processes. • Ensure a seamless new hire experience from offer acceptance through onboarding. • Maintain accurate employee records and HR documentation. • Coordinate employee confirmations, promotions, transfers, and exits. • Conduct exit interviews and identify improvement opportunities. • Maintain employee data in HRIS and ensure data accuracy. • Support payroll by coordinating attendance, leave, reimbursements, and employee changes. • Administer employee benefits, insurance, and wellness programs. • Ensure compliance with labor laws, company policies, and statutory requirements. • Draft and maintain HR policies, SOPs, and process documentation. • Respond to employee HR-related queries. • Coordinate performance review cycles. • Manage performance systems such as Lattice. • Track goal-setting, reviews, and development plans. • Prepare performance dashboards and HR analytics. • Support managers during appraisal and promotion cycles. • Coordinate new hire orientation and onboarding programs. • Manage the company learning calendar. • Organize internal and external training programs. • Coordinate leadership development initiatives. • Track mandatory compliance training completion. • Maintain training records and learning metrics. • Gather employee feedback to continuously improve learning programs. • Plan and execute employee engagement initiatives. • Coordinate employee recognition and rewards programs. • Conduct employee surveys and analyze feedback. • Support wellness initiatives and culture-building activities. • Organize company events, town halls, and celebrations. • Drive onboarding buddy and mentoring programs. • Prepare monthly HR dashboards. • Track key people metrics including headcount, attrition, retention, diversity, engagement, learning completion, and performance review completion. • Provide insights and recommendations using HR data. • Ensure HR documentation complies with applicable laws and company policies. • Maintain employee files and audit readiness. • Support internal and external HR audits. • Assist with policy rollouts and compliance initiatives.

• Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints. • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. • Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. • Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic. • Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools). • Own the creation of integration design documents and support Integration Engineers during implementation. • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). • Collaborate with Product & Engineering to translate customer requirements into features or enhancements. • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. • Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria. • Conduct user-experience reviews of agent outputs and behavior tuning. • Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering). • Present architectural recommendations, best practices, and roadmap suggestions. • Train customer teams on agentic workflows, governance, and performance improvement strategies. • Ensure projects are delivered on time with high quality, low rework, and measurable impact. • Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns. • Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.

• Design and build applications for the iOS platform. • Collaborate with cross-functional teams to define, design, and ship new features. • Ensure the performance, quality, and responsiveness of applications. • Identify potential problems and resolve application bottlenecks. • Maintain the code and atomisation of the application. • Help maintain code quality, architecture, and automation. • Unit-test code for robustness, including edge cases, usability, and general reliability.

• Design and develop advanced applications for the Android platform. • Collaborate with cross-functional teams to define, design, and ship new features. • Write clean, maintainable, and well-documented code. • Optimize application performance and ensure scalability. • Stay up-to-date with new Android development trends, technologies, and best practices. • Help maintain code quality, architecture, and automation. • Unit-test code for robustness, including edge cases, usability, and general reliability.

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

• Ownership of key UI modules • Own front-end build and test systems • Ensure the technical feasibility of UI/UX designs and implement them. • Translating designs and wireframes into high-quality code • Building reusable components and front-end libraries for future use • Working with Backend, Data Science and DevOps engineers for API implementation and design. • Optimize UI application for optimal performance and scalability

• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.