Netomi

• Manage end-to-end onboarding and offboarding processes. • Ensure a seamless new hire experience from offer acceptance through onboarding. • Maintain accurate employee records and HR documentation. • Coordinate employee confirmations, promotions, transfers, and exits. • Conduct exit interviews and identify improvement opportunities. • Maintain employee data in HRIS and ensure data accuracy. • Support payroll by coordinating attendance, leave, reimbursements, and employee changes. • Administer employee benefits, insurance, and wellness programs. • Ensure compliance with labor laws, company policies, and statutory requirements. • Draft and maintain HR policies, SOPs, and process documentation. • Respond to employee HR-related queries. • Coordinate performance review cycles. • Manage performance systems such as Lattice. • Track goal-setting, reviews, and development plans. • Prepare performance dashboards and HR analytics. • Support managers during appraisal and promotion cycles. • Coordinate new hire orientation and onboarding programs. • Manage the company learning calendar. • Organize internal and external training programs. • Coordinate leadership development initiatives. • Track mandatory compliance training completion. • Maintain training records and learning metrics. • Gather employee feedback to continuously improve learning programs. • Plan and execute employee engagement initiatives. • Coordinate employee recognition and rewards programs. • Conduct employee surveys and analyze feedback. • Support wellness initiatives and culture-building activities. • Organize company events, town halls, and celebrations. • Drive onboarding buddy and mentoring programs. • Prepare monthly HR dashboards. • Track key people metrics including headcount, attrition, retention, diversity, engagement, learning completion, and performance review completion. • Provide insights and recommendations using HR data. • Ensure HR documentation complies with applicable laws and company policies. • Maintain employee files and audit readiness. • Support internal and external HR audits. • Assist with policy rollouts and compliance initiatives.

• Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints. • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. • Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. • Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic. • Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools). • Own the creation of integration design documents and support Integration Engineers during implementation. • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). • Collaborate with Product & Engineering to translate customer requirements into features or enhancements. • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. • Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria. • Conduct user-experience reviews of agent outputs and behavior tuning. • Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering). • Present architectural recommendations, best practices, and roadmap suggestions. • Train customer teams on agentic workflows, governance, and performance improvement strategies. • Ensure projects are delivered on time with high quality, low rework, and measurable impact. • Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns. • Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.

• Design and build applications for the iOS platform. • Collaborate with cross-functional teams to define, design, and ship new features. • Ensure the performance, quality, and responsiveness of applications. • Identify potential problems and resolve application bottlenecks. • Maintain the code and atomisation of the application. • Help maintain code quality, architecture, and automation. • Unit-test code for robustness, including edge cases, usability, and general reliability.

• Design and develop advanced applications for the Android platform. • Collaborate with cross-functional teams to define, design, and ship new features. • Write clean, maintainable, and well-documented code. • Optimize application performance and ensure scalability. • Stay up-to-date with new Android development trends, technologies, and best practices. • Help maintain code quality, architecture, and automation. • Unit-test code for robustness, including edge cases, usability, and general reliability.

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

• Ownership of key UI modules • Own front-end build and test systems • Ensure the technical feasibility of UI/UX designs and implement them. • Translating designs and wireframes into high-quality code • Building reusable components and front-end libraries for future use • Working with Backend, Data Science and DevOps engineers for API implementation and design. • Optimize UI application for optimal performance and scalability

• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

• Serve as the primary technical and delivery leader responsible for transforming enterprise customer requirements into production-grade Agentic AI solutions. • Partner directly with customers to understand their business processes, design scalable AI-powered workflows, lead end-to-end implementations, and ensure successful deployments that deliver measurable business outcomes. • Own the complete customer deployment lifecycle—from discovery and solution design to implementation, quality assurance, go-live, and continuous optimization. • Work closely with Customer Success, Product, Engineering, Integration Engineers, and QA teams while acting as a trusted advisor to enterprise stakeholders throughout their AI transformation journey.

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Role Description We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents. - Design and write high-quality prompts for LLM-based agents (GPT-class models preferred). - Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n). - Integrate external and internal APIs, including authentication, data mapping, and error handling. - Implement unit tests, debug issues, and ensure reliability of agent workflows. - Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading. - Optimize agents for performance, cost, and fault tolerance. - Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions. Qualifications - 5-7 years of experience as a Software Development Engineer or similar role. - Strong understanding of prompt engineering and LLM behavior. - Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs. - Hands-on experience with REST APIs, webhooks, and JSON-based integrations. - Solid experience in unit testing, debugging, and troubleshooting. - Knowledge of resilient system design patterns and non-happy path handling. Requirements - Experience with no-code/low-code automation platforms. - Exposure to agentic AI, conversational AI, or workflow orchestration systems. - Familiarity with observability and monitoring in production systems. Company Description Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.