• Lead deep **solution and architecture discussions** with enterprise customers. • Translate business and operational requirements into **scalable, secure technical architectures**. • Own technical success during the **early delivery lifecycle (0–90 days)**. • Act as the **primary technical escalation point** for complex delivery and integration issues. • Design and review **API-first integrations**, including: - REST / GraphQL APIs - Webhooks and event-driven architectures. • Lead **web and mobile application integrations**, including: - SDK-based integrations - Authentication and authorization flows (OAuth, SSO, token-based) - Client–server interaction patterns • Lead integrations with **customer support and contact center platforms**, such as: - Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys - Ticketing, case management, and CRM systems • Define data flows for: - Ticket creation and updates - Conversation context synchronization - Agent assist and human handoff scenarios • Ensure reliable, secure, and performant integrations aligned with customer workflows. • Contribute to **RFP / RFQ responses**, providing: - Architecture and deployment models - Integration approaches and constraints - Security, scalability, and performance considerations • Participate in technical discovery calls and solution walkthroughs with prospects. • Lead discussions on: - Deployment architecture and environment isolation - Security posture, compliance requirements, and data handling - Network connectivity, peering, and access models - Load testing, scale readiness, and performance validation • Partner with engineering teams to align customer requirements with platform capabilities. • Work closely with Product, Engineering, QA, and Customer Success to: - Resolve delivery risks and escalations - Improve delivery playbooks and reference architectures - Enable repeatable and scalable customer deployments • Mentor delivery engineers on architecture and integration best practices.

• Advise and Lead: Partner with senior business and IT leaders to define planning strategies and deliver high-impact transformation initiatives. • Design and Deliver: Architect scalable, flexible, and high-performing Anaplan solutions aligned to each customer’s vision and goals. • Solve Complex Problems: Apply critical thinking and creative problem-solving to uncover root causes, challenge assumptions, and design innovative planning approaches. • Consult with Confidence: Translate intricate business challenges into actionable roadmaps — balancing technical precision with commercial understanding. • Influence Outcomes: Act as a trusted advisor guiding customers on best practices, governance, and long-term planning maturity. • Collaborate and Enable: Work closely with cross-functional Anaplan teams and customers to ensure adoption, value realization, and success. • Support Growth: Contribute to pre-sales solutioning, client workshops, and thought leadership initiatives across the region.

• Deliver high-quality product demos to prospects and clients. • Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle. • Lead the full technical onboarding process for B2BINPAY clients. • Review and validate integration designs, API flows, and implementation approaches. • Collaborate with internal product & engineering teams to escalate or resolve technical blockers. • Act as the primary technical point of contact for clients during onboarding and integration.

• Designing and operating OpenStack-based cloud platforms, owning the full stack from control plane to data plane. • Building and running Kubernetes clusters on top of or alongside OpenStack, including networking and storage integrations. • Automating everything possible using IaC and configuration management. • Debugging hard problems across compute, storage, networking, and orchestration layers. • Improving reliability, observability, capacity planning, and operational readiness of platforms in production. • Working closely with customers, architects, and internal teams to translate requirements into working systems. • Raising the bar on security, access control, and compliance-aligned deployments.