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Pioneers of progress: Engineering a better future.
Field Service Technician II
Location
Texas
Posted
176 days ago
Salary
$48.5K - $112.5K / year
Seniority
Senior
Job Description
Field Service Technician II
Smiths Group plc
• Responsible for meeting daily service repair needs and driving customer satisfaction. • Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Must be able to respond to emergency and non-scheduled calls for service within established response time goals. • Completes all scheduled maintenance within required deadlines. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Conducts follow up calls with the customer to ensure satisfaction of work. • Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.
Job Requirements
- Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
- Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times.
- Must be willing & able to travel at short notice.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
- Equipment allowances
- Wellness programs
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