• Deliver advanced technical support and service to customers • Ensure optimal performance of FormFactor probe systems and accessories • Perform preventive and corrective maintenance at customer sites • Install FormFactor probe systems and accessories • Troubleshoot and repair equipment • Communicate effectively with customers • Complete work orders and service calls in a timely manner • Participate in training and certification activities • Conduct technical training for Field Service Engineers and end-users • Manage and resolve technical escalations • Collaborate with internal departments (Engineering, Product Management, etc.)

• Be the technical expert in the room that positions Snowflake’s AI and ML features and value to technical stakeholders at Snowflake’s customers across the Americas. • Partner with Snowflake account team teams and customer champions to scope and drive POCs to success and technical wins that prove the value of Snowflake’s capabilities, including executive readouts and business value cases. • Collaborate with Snowflake’s product and engineering teams to influence Snowflake’s AI and ML roadmaps based on customer feedback. • Publish content that helps the team and company scale beyond your individual efforts, like blog posts, presentations at conferences, or technical collateral like notebooks and demos. • Influence, tailor and maintain Sales Engineering AI and ML selling assets, including customer presentations, demonstrations, and customer stories.

• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services. • Recommend parts and service solutions to improve machine uptime, maintenance and operation. • Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up. • Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting. • Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement). • Act as the primary link between customer and Profound as needed. • Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field. • Perform calibration of company products as required. • Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products • Investigate methods of increasing efficiency in MR testing and development activities. • Regularly participate in MRI phantom testing activities for new product revisions. • Support executing and improvement of field service strategy for Profound products. • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance. • When required, enter parts orders, generate and follow-up parts quotes. • Work with IT departments at customer sites for proper equipment networking. • Contribute to the establishment of a professional service team at the company. • Responsible for creating documentation and electronic reference material to support the field service of products.

• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.