Smiths Group plc

• This position requires daily travel to locations in and around the Kenner Louisiana area, including the airport • Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Maintains an accurate inventory of parts and tools

• Troubleshoot, service, install and repair equipment at customer sites • Maintain field service log and filing system • Conduct follow up calls with customers for satisfaction • Ensure timely completion of all scheduled maintenance • Document all inspections, maintenance, and repair work • Participate in service sales opportunities

• Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Reviews all logs for open issues and prepares formal reports to customers as necessary • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs • Ensures that tools and test equipment are properly maintained and calibrated • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Seeks to provide technical support to customers and other service professionals as required • May participate in site surveys, pilot program service activities, attend meetings

• Beheren en verder uitbouwen van bestaande klantrelaties binnen jouw regio. • Actief identificeren en ontwikkelen van nieuwe verkoopkansen en klanten. • Vergroten van het marktaandeel bij bestaande en nieuwe klanten. • Adviseren van klanten over technische oplossingen voor rotating equipment. • Voeren van contractonderhandelingen en bespreken van offertes. • Opstellen en uitvoeren van een jaarlijks groeiplan voor jouw klanten en markt. • Bijhouden en beheren van de sales pipeline in het CRM-systeem, inclusief forecasting en rapportages. • Signaleren van marktontwikkelingen, klantbehoeften en commerciële kansen. • Intensief samenwerken met de interne salesorganisatie voor een soepel verkoopproces en een optimale klantbeleving. • Onderhouden van regelmatig klantcontact door wekelijks meerdere klanten te bezoeken. • Vertegenwoordigen van de organisatie tijdens beurzen, trainingen en andere commerciële evenementen. • Bijdragen aan de verdere ontwikkeling van onze Energy Transition activiteiten.

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Uses initiative and dedication through positive use of downtime to consistently exceed customer and company requirements

• Identifizierung und Erschließung neuer Vertriebs- und Geschäftsmöglichkeiten im Verteidigungssektor, einschließlich neuer Märkte, Produkte und Partnerschaften • Hauptansprechpartner zwischen dem Unternehmen und seinen Kunden im Verteidigungsbereich, um deren Bedürfnisse zu verstehen und zu erfüllen • Regelmäßige Kundengespräche zur Besprechung laufender Projekte, zukünftiger Anforderungen und potenzieller neuer Geschäftsmöglichkeiten • Gemeinsam mit dem Business Development Manager Verteidigung strategische Kundenpläne entwickeln und umsetzen, um die Umsatzziele zu erreichen und den Marktanteil auszubauen • Überzeugende Präsentationen und Angebote erstellen und präsentieren, die auf die individuellen Bedürfnisse der Kunden im Verteidigungsbereich zugeschnitten sind

• Perform preventive and corrective maintenance on high‑energy scanning systems. • Conduct site audits, manage spare‑parts inventory, and support system performance improvements. • Assist with new system installations, including factory and on‑site commissioning. • Provide on‑call and remote technical support on a rotating basis. • Contribute to continuous improvement of service operations, documentation, and customer satisfaction. • Ensure strict adherence to EHS standards and company quality procedures.

• Daily travel to locations in and around Omaha airport • Install, repair and maintain equipment in the field • Provide customer training as required • Ensure customer satisfaction through service repair needs

• Direct the operations of employees throughout the production department • Review and approve all production schedules • Control operating costs and capital, including maximizing operating efficiencies and production rates • Ensure that products are produced in accordance with quality specifications and maintain efficient production processes • Accomplish manufacturing employee results by effectively communicating job expectations by planning, monitoring, and appraising job results • Enforce all systems, policies, and procedures while coaching, counseling, and disciplining employees when deemed necessary • Maintain a safe work environment and ensure all employees work safely

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings.