Smiths Group plc

• daily travel to locations in and around the Lexington area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment • Maintains field service log and filing system • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Maintains an accurate inventory of parts and tools • Reviews all logs for open issues and prepares formal reports to customers as necessary

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment • Maintains field service log and filing system • Conducts follow up calls with customers to ensure satisfaction • Responsible for meeting daily service repair needs • Fosters positive customer relations and high customer satisfaction • Installs, repairs and maintains equipment in the field

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required.

• Daily travel to service locations in and around Philadelphia Metro area • Installs, repairs, and maintains equipment in the field • Completes all scheduled maintenance within required deadlines • Documents inspections and maintenance work in a timely manner • Participates in service sales opportunities and promotes revenue programs

• Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures. • Develop and maintain expertise across multiple product lines, including Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems. • Undertake high-priority projects as assigned, maintaining a commitment to excellence and attention to detail. • Identify and address recurring issues through independent analysis and collaborative problem-solving. • Utilize business software applications (MS Word, Excel & PowerPoint) to generate precise and informative reports as required. • Execute on-site troubleshooting, servicing, installation, and repair of Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment with utmost precision and care.

• Identify and develop new sales and business opportunities in the defense sector, including new markets, products and partnerships. • Act as the primary point of contact between the company and its defense customers to understand and meet their needs. • Conduct regular customer meetings to discuss ongoing projects, future requirements and potential new business opportunities. • Develop and implement strategic customer plans together with the Business Development Manager – Defense to achieve sales targets and expand market share. • Prepare and deliver persuasive presentations and proposals tailored to the individual needs of defense customers.

• Identify and develop new sales and business opportunities in the defense sector, including new markets, products and partnerships. • Serve as the primary point of contact between the company and its defense customers to understand and meet their needs. • Conduct regular customer meetings to review ongoing projects, future requirements and potential new business opportunities. • Develop and implement strategic account plans together with the Business Development Manager, Defense, to achieve revenue targets and grow market share. • Prepare and deliver compelling presentations and proposals tailored to the specific needs of customers in the defense sector.

• Daily travel to locations in and around the Little Rock, AR area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Reviews all logs for open issues and prepares formal reports to customers as necessary • Ensures that tools and test equipment are properly maintained and calibrated • Seeks to provide technical support to customers and other service professionals

• Supports on call work and requires travel • Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications

• Support and lead contract negotiations with customers across various sectors • Take accountability for the commercial performance of contracts • Identify, assess, and manage commercial and contractual risks • Lead commercial change management and ensure compliance with contractual obligations • Draft and issue RFPs and contracts to sub-contractors • Act as the primary point of contact for contract administration and commercial correspondence