• Responsible for customer satisfaction in all aspects of the job • Increase throughput and decrease downtime • Conduct regular Preventive Maintenance and upgrades • Advocate for the customer and steward for the company • Collaborate with the District Service Manager and Life Sciences Service Organization • Regular driving commute to National Institutes of Health (NIH) in Bethesda, Maryland

• Je bent het eerste aanspreekpunt voor de klant en stuurt onderaannemers aan • Je configureert, programmeert, controleert en test de werking van de regeltechnische installaties • Je werkt mee aan of bedenkt energiebesparende maatregelen voor de klant en het milieu • Je pleegt onderhoud en lost storingen op aan regelsystemen voor luchtbehandelings-, verwarmings- en energieopwekking installaties • Je stelt meetrapporten op en geeft de klant van daaruit een advies • Je gaat zelfstandig aan de slag met kleine projecten. Bij grotere projecten maak je de deel uit van een projectteam.

• Order processing and acceptance • Prepare cost estimates minus discounts according to specifications • Schedule orders • Prepare quotations for standard products according to predefined lists • Read and evaluate customer specifications and customer requirement documents • Compile technical and commercial offer documents • Build and maintain strong customer relationships • Support customers during site visits • Process customer complaints • Find, develop and implement technical solutions for special problems • Coordinate with internal and external customers effectively • Establish safe and proper work area and follow all safety requirements • Perform in-house and on-site repairs and service activities • Provide technical support and training as needed • Other duties as assigned

• Be the technical expert in the room that positions Snowflake’s AI and ML features and value to technical stakeholders at Snowflake’s customers across the Americas. • Partner with Snowflake account team teams and customer champions to scope and drive POCs to success and technical wins that prove the value of Snowflake’s capabilities, including executive readouts and business value cases. • Collaborate with Snowflake’s product and engineering teams to influence Snowflake’s AI and ML roadmaps based on customer feedback. • Publish content that helps the team and company scale beyond your individual efforts, like blog posts, presentations at conferences, or technical collateral like notebooks and demos. • Influence, tailor and maintain Sales Engineering AI and ML selling assets, including customer presentations, demonstrations, and customer stories.