• Lead a team of Salesforce developers in the design, development, and delivery of high-quality solutions. • Mentor junior and mid-level developers, promoting best practices and knowledge sharing. • Serve as a technical lead on projects, providing architectural guidance and ensuring alignment with overall business and technical goals. • Collaborate with Solution Consultants, Project Managers, and cross-functional teams to drive successful project outcomes. • Design and implement robust, scalable, and secure Salesforce solutions following best practices and design patterns. • Utilize core Salesforce technologies including Apex, Visualforce, Lightning Web Components (LWC), Flows, and other platform capabilities. • Lead technical design discussions and guide teams in leveraging Salesforce Sales Cloud, Service Cloud, and other products such as CPQ, Commerce, or MuleSoft (preferred).

• Translate business requirements into well-architect-ed solutions that best leverage the Salesforce platform and products • Analyze, design, develop, test, document and deploy high quality business solutions on the SFDC platform based on business needs and industry best practices • Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform

• Troubleshoot and resolve technical issues in Salesforce • Answer questions via tickets, calls, chats and emails • Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency • Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history • Maintain and contribute to our customer knowledge base • Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues

• Develop and deliver new features for our Salesforce applications, including Apex, LWC, and integrations • Maintain existing Salesforce functionality, including Apex, legacy Aura components, and flows • Configure and customize Salesforce environments to meet the needs of the development, QA, and implementation teams • Diagnose and resolve complex issues in production environments • Assist in the design and delivery of complex product implementation requests • Create and maintain technical documentation and participate in code reviews • Follow Salesforce best practices for development and security, as well as company standards for code quality