• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice UX design into each and every aspect of solution delivery • Manage all aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Role Description We are seeking a Salesforce Developer responsible for designing, developing, and maintaining customized solutions within the Salesforce platform. This role will be supporting release cycles, performing testing and debugging, contributing to technical documentation, and handling administrative tasks to enhance the Salesforce environment while ensuring adherence to best practices and data quality standards. Role Responsibilities - Develop applications using Visual force pages, Lightning pages, and Lightning Web Components. - Design and implement Apex classes, triggers, Visual force, and Lightning Components to support business requirements. - Integrate Salesforce with other systems using Salesforce APIs. - Develop and maintain SOAP and REST-based integrations in a complex enterprise environment, including real-time, batch, synchronous, and asynchronous integrations. - Utilize Salesforce data tools such as Data Loader, Excel Connector, scripted data loaders, web services, cloud or on-premise middleware, and other enterprise integration technologies. - Support each release cycle by implementing and deploying new or updated applications and code. - Perform unit and system testing, and debug applications. - Adhere to coding best practices and ensure data quality. - Contribute to technical documentation. - Perform administrative tasks to support org enhancements. - Develop solutions with best practices in mind. - Interpret technical specifications. - Test application stability and functionality. - Troubleshoot and fix bugs. - Handle integration tasks. Qualifications - At least 5 years of experience with emphasis on Salesforce development and testing. - Experience working on multiple Cloud with at least Sales Cloud, Service Cloud, and Community Cloud. - Experience in other Salesforce clouds like Marketing, Commerce, CPQ, Education, and Analytics is an added advantage. Requirements - Certified Salesforce Platform Developer I - Certified Salesforce Platform Developer II - Certified Salesforce Administrator - Salesforce Advanced Administrator - Certified JavaScript Developer - Consultant Certifications: Sales Cloud, Service Cloud, and Experience Cloud Other Skills - Proactiveness - Ownership and accountability of the project tasks - Open communication and transparency about day-to-day work, issues, risks, and progress - Experience in Agile project methodology - Collaboration and being a team player - Estimation of timelines and solution approaches

• Lead the design and delivery of complex Salesforce solutions • Serve as a solution engineer for large initiatives • Own and enforce Salesforce development standards • Deliver hands-on development using Apex and LWC • Partner with architects to define technical strategies

• Lead or co-lead architecture design for Salesforce implementation projects. • Develop Apex classes, LWC components, triggers, and automation flows. • Manage technical design documentation, deployments, and CI/CD processes. • Support administrative tasks such as user provisioning, access control, and data hygiene. • Collaborate with business stakeholders to translate functional needs into platform solutions.