EverCommerce

Title: EverHealth - Manager RCM Services Location: United States Job Description: EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are seeking a high-performing Manager, RCM Service Operations to serve as a key leadership bridge between the Director and Lead/Service Manager teams. This role is responsible for supporting day-to-day management of the client service organization, strengthening operational execution, and helping leadership maintain visibility into client health, escalations, and team performance. The Manager role is designed to remove tactical burden from the Director by owning operational follow-through, people leadership, escalations, cross-functional alignment, performance monitoring, and special projects. This position may directly manage team members and will play an important role in coaching leaders, driving accountability, and ensuring consistency across the Service Manager organization. This is an ideal opportunity for a strong operator who can balance people leadership, client experience, execution, and collaboration while enabling the Director to focus on strategic growth, organizational development, and enterprise priorities. Key Responsibilities Leadership & Team Management - May directly manage Lead Service Managers, Service Managers, or other assigned team members. - Provide coaching, performance feedback, and development support to team members. - Reinforce accountability to role expectations, KPIs, client communication standards, and internal processes. - Support hiring, onboarding, training, and talent development initiatives. - Foster a high-performance, collaborative, and service-oriented culture. Escalation Management - Serve as a senior point of contact for complex client escalations and sensitive service issues. - Partner with Service Managers and Leads to stabilize at-risk accounts and drive recovery plans. - Coordinate cross-functional resources to resolve urgent operational issues quickly. - Ensure escalations are documented, communicated clearly, and closed with accountability. Client Health Oversight - Maintain regular visibility into overall portfolio health across assigned teams. - Monitor key indicators such as: - AR Aging (>90 / >120 days) - Denial trends - Clean claim rate - Client responsiveness / engagement - Revenue retention risk - Service backlog or throughput concerns - Identify trends early and drive action plans with Leads and SMs. - Ensure consistent use of client health scoring tools such as RAG status. Cross-Functional Team Alignment - Act as a central liaison between Service Managers, Claims Management, Vendor Management, Coding, Posting, Account Management, Client Success, and other internal stakeholders. - Ensure priorities, timelines, ownership, and client expectations remain aligned across departments. - Facilitate regular communication cadences between teams to reduce silos and improve execution. - Escalate recurring workflow gaps or interdepartmental blockers to leadership with recommended solutions. - Drive a unified client experience through consistent internal collaboration and accountability. - Support organizational initiatives tied to the One EverHealth operating model and shared service standards. Operational Execution - Oversee day-to-day workflow discipline across the Service Manager organization. - Ensure client meetings, reporting cadences, follow-ups, and documentation standards are met. - Improve communication flow between Service Managers, Claims Management, Vendor Management, and leadership teams. - Help prioritize workload and resources based on business risk and opportunity. Strategic Support to Director - Take ownership of tactical and operational responsibilities that allow the Director to focus on strategy. - Prepare summaries on team performance, client risk, staffing needs, and recurring operational themes. - Support annual planning, org design, pod alignment, and business readiness initiatives. - Represent the Director in meetings or decisions when delegated. Special Projects & Continuous Improvement - Lead or support special initiatives such as: - Process redesign - Playbook / SOP implementation - Reporting enhancements - Training and enablement programs - Cross-functional workflow alignment - New client onboarding readiness - Drive project timelines, accountability, and measurable outcomes. - Identify opportunities to improve scalability, efficiency, and service consistency. Qualifications Required Experience - Minimum 5+ years of experience in Revenue Cycle Management, healthcare operations, client services, or medical billing leadership. - Prior leadership or management experience preferred. - Strong knowledge of healthcare revenue cycle processes, payer workflows, and client service operations. - Proven ability to manage escalations, competing priorities, and cross-functional teams. - Strong analytical and problem-solving capabilities. - Excellent communication and leadership presence. Preferred Qualifications - Experience in outsourced RCM or multi-client service environments. - Experience leading managers, leads, or matrixed teams. - Strong reporting and data analysis skills. - Experience with Salesforce, Google, Zoom, and operational dashboards. - Project management or change management experience. - Experience building scalable processes in growing organizations. Success in This Role Looks Like - Director has increased capacity to focus on strategy and organizational priorities - Faster, more effective escalation resolution - Improved visibility into client health and operational risks - Strong cross-functional alignment with reduced silos - Stronger accountability and consistency across Leads and SMs - Successful execution of special projects and process improvements - Higher client satisfaction, retention, and team performance Where: Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States. If you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks: - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation: The target compensation for this position is $85,000 - $100,000 USD annually in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

• Own the end-to-end strategic roadmap for our people-facing platforms - including Workday, Phenom, Culture Amp, and Freshdesk. • Lead, mentor, and develop a team of Business Systems Analysts and engineers. • Define and execute a multi-year technical roadmap that synchronizes our People systems with broader enterprise goals. • Act as the lead architect for our HR stack, facilitating end-to-end solution design. • Serve as a trusted technology advisor to HR People Leaders and HRBPs.

• Own the Enterprise Reporting Roadmap: Define and manage the strategic direction of high-level reporting requirements used across the company, with a focus on usability, accuracy, and executive alignment. • Lead KPI Stewardship: Act as the SME on all enterprise KPIs – ensuring consistency, clarity, and documentation of definitions and methodologies. • Drive Cross-Functional Delivery: Collaborate with analytics, FP&A, and data engineering teams to ensure timely and accurate delivery of quarterly and monthly reporting packages (e.g., for Earnings Calls and Board meetings). • Stakeholder Management: Serve as the primary point of contact for senior leaders regarding enterprise reporting needs, data interpretation, and roadmap prioritization. • Reporting QA & Governance: Own the QA process and change management protocols for all executive reporting assets to ensure a high standard of data integrity. • Continuous Improvement: Identify gaps in data availability, reporting processes, and visualization tools, and work to drive improvements that scale across EverCommerce’s portfolio of businesses.

• Serve as a key leadership bridge between the Director and Lead/Service Manager teams. • Support day-to-day management of the client service organization. • Strengthen operational execution and maintain visibility into client health, escalations, and team performance. • Directly manage team members and play an important role in coaching leaders. • Drive accountability and ensure consistency across the Service Manager organization. • Oversee client escalations and coordinate cross-functional resources to resolve operational issues. • Monitor key indicators of client health and drive action plans with leads and service managers. • Facilitate communication between teams and escalate workflow gaps to leadership.

Role Description We are seeking an experienced Medical AR Specialist. The AR Specialist reports to the Manager, RCM Services and is responsible for managing the timely collection of outstanding patient and insurance balances, ensuring accurate claim submission, payment posting, and resolution of denials. This role supports the revenue cycle team by reducing days in accounts receivable and maximizing reimbursement while maintaining compliance with payer regulations and organizational standards. - Review and analyze aging reports to prioritize collection activities. - Follow up on unpaid or underpaid claims with payers and patients. - Research, resolve, and appeal denied or delayed claims in accordance with payer guidelines. - Post payments and adjustments accurately to patient accounts. - Communicate with patients regarding outstanding balances, payment plans, and billing inquiries. - Coordinate with internal teams (billing, coding, clinical staff) to resolve claim issues. - Ensure compliance with HIPAA and all applicable federal, state, and payer regulations. - Maintain accurate documentation of collection efforts and account status. - Prepare reports on AR performance and collection trends for management review. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or related field preferred. - 2+ years of experience in healthcare accounts receivable, billing, or collections. - Knowledge of medical billing, insurance claim processes, CPT/ICD-10 coding basics, and payer rules. - Proficiency in practice management systems and Microsoft Office Suite. - Strong problem-solving, analytical, and organizational skills. - Excellent communication skills with the ability to interact professionally with patients, payers, and colleagues. - Detail-oriented and accurate in handling financial data. - Ability to work independently while managing multiple priorities. - Customer-service mindset with a focus on resolution and patient satisfaction. - Strong teamwork and collaboration skills. Requirements - Remote, US - The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. - This role can be based anywhere in the United States. - You must be eligible to work without sponsorship to qualify for this position. - This role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. - Continued investment in your professional development. - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting. - Flexible and generous (FTO) time-off. - Employee Stock Purchase Program. Compensation The target base compensation for this position is $16 to $22 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Role Description We are seeking a talented Customer Success Manager for Service Fusion, to own our renewal and engagement customer account lifecycle. The ideal candidate will have 4+ years of experience within an organization that delivers B2B SaaS products. This person should be passionate about enabling our customers' success & health, in addition to driving customer loyalty and advocacy through the adoption of our software and services. - Manage customer accounts in various stages of their lifecycle and of various levels of account size, health, and usage. - Develop strong product knowledge to implement advanced and varied types of use cases. - Manage accounts using applicable analytic tools and prioritization methods. - Collaborate with internal teams to act as the voice of the customer and champion their needs. - Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product/engineering, and Support while initiating discussions and brainstorming sessions to optimize solutions for our customers. - Explain metrics clearly to customers in a way that communicates value, as well as be able to clearly communicate ROI data to a customer so they understand their ROI received. - Effectively communicates with customers during difficult situations – i.e. feature requests, troubleshooting bugs. - Understands and utilizes the resources available for getting answers to product questions – i.e. Teams channels and internal training collateral. - Independently connects customer goals with features/functionality in the product without the help of resources, team lead, etc. - Empowers customers to own their own solutions. - Understands partnership software functionality and able to speak to benefits of adoption. - Contributes to enablement resources that empower the entire Customer Success team to scale. Qualifications - 4+ years working in a B2B client-facing account management, support or project management experience preferably involving SaaS services targeting SMB customers. - Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software. - Leverages data to determine when accounts require an “off-cycle” intervention to maintain health and retain value delivery goals. - Able to identify risks and opportunities and understands what actions to take in these scenarios. - Successfully identifies and catalogs champions within customer accounts. - Appropriately leverage internal channels to seek guidance on more difficult customer circumstances. - Keeps portfolio up to date and organized, ensures accurate reporting of CS engagements in PlanHat. - Data-driven decision maker, with urgency operating in a “test and learn” environment focused on meaningful and rapid process optimization. - Track record in driving customer engagement and loyalty. - Innovative thinking and bias for action balanced with a strong customer and quality focus. - Persuasive communicator with both clients and internal company teams and staff. - Intellectually robust and agile, with the ability to make quick decisions as needed. - Self-confidence matched with a willingness to collaborate and successfully engage with colleagues. - Exceptional communication, presentation, and relationship management skills – deep cross-functional collaboration is required. Requirements - Preferred skills and experience: Zendesk/Jira customer support methods; Salesforce; Planhat. Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. - Continued investment in your professional development. - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting. - Flexible and generous (FTO) time-off. - Employee Stock Purchase Program.

Role Description As a Software Engineer, you’ll be a core member of an agile team, delivering software updates and technical changes to our product(s) that allows our customers to thrive and us to grow as we help them focus on their passion over admin. - Work on solving technical and delivery challenges. - Assist the technical leadership team with planning and scoping technical strategic work as well as software design and product work. - Apply and contribute to our software standards. - Identify maintenance and technical debt issues and contribute to addressing them in the backlog or during related work. - Deliver changes as prioritized by the product owner, based on the wider product, engineering, or design needs. - Participate in incident response and on-call teams. Qualifications - 3 - 5+ years in a software engineering or equivalent role with experience in building SaaS software. - Preference for working in small iterations and learning from experiments. - Value in DevOps principles. - Familiarity with delivery techniques that reduce risk such as feature flagging and partial deploys. - Strong competency and experience with Mobile, .NET, JavaScript, and/or API Design. - Some experience working with IaaS platforms (e.g., Azure/AWS). - Team player with strong communication skills, both written and verbal. - Ability to translate technical concepts to less technical audiences. - Advocate for collaborative programming techniques. - Empathetic skills and ability to provide constructive feedback. - A natural curiosity and ability to problem solve. Requirements - Legally entitled to work in New Zealand. Benefits - Inclusion and values-driven culture. - Work-life balance with additional annual leave. - Flexibility to work from home or the office. - High-spec home office setup provided. - Professional development budget for growth. - Annual wellness allowance to support wellbeing. - This role is full time and permanent. Company Description EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that empower the lives of our 725,000+ customers. - Timely and SalonBiz serve over 30,000 customers in 100 countries. - Part of the wider EverCommerce ecosystem. - Focus on simplifying and empowering the lives of business owners.

• Lead the design, deployment and evolution of AWS cloud infrastructure using infrastructure-as-code (e.g., Terraform, CloudFormation). • Define standards and best practices for availability, scalability, disaster recovery, and security across cloud services. • Manage and deploy AWS Organization services across the enterprise (e.g., Control Tower, IAM Identity Center, IPAM, etc.) • Build and maintain automation for provisioning, deployment, monitoring, alerting, and remediation using scripting and CI/CD pipelines. • Troubleshoot and resolve complex cloud and systems issues in high-availability production environments. • Partner with Security teams to implement zero-trust, WAF, governance, and compliance controls. • Deploy and operate privileged access management solutions (Teleport) to secure access to critical infrastructure. • Implement and continuously improve FinOps practices, including usage monitoring, cost optimization, and capacity planning. • Ensure platforms meet organizational reliability and compliance standards. • Collaborate with engineering, DevOps, and security teams to define cloud architecture and resolve complex technical challenges. • Produce and maintain architecture diagrams, runbooks, and operational documentation.

• Lead and develop a high-performing Tier 1 Support organization across phone, chat, email, self-service, and AI-assisted channels. • Manage and coach frontline leaders while fostering accountability, customer obsession, and continuous improvement. • Establish clear performance expectations, operational rhythms, and career development plans to drive engagement and retention. • Deliver seamless omnichannel customer experiences while ensuring service levels and support quality standards are consistently met. • Optimize channel strategy, workflows, and automation to improve accessibility, efficiency, and AI containment effectiveness. • Champion AI-first support transformation initiatives, including self-service, AI augmentation, and proactive support capabilities. • Use analytics, QA insights, and customer feedback to identify operational gaps, reduce friction, and improve support outcomes. • Partner cross-functionally with Product, Engineering, Customer Success, Training, and Operations teams to resolve root-cause issues and enhance customer experience. • Own operational KPIs, dashboards, and business reviews, providing leadership visibility into trends, risks, and improvement opportunities. • Drive data-informed staffing, process, and workflow decisions while balancing customer experience, employee experience, and cost efficiency.

• Lead and develop a high-performing Tier 1 Support organization across phone, chat, email, self-service, and AI-assisted channels. • Manage and coach frontline leaders while fostering accountability, customer obsession, and continuous improvement. • Deliver seamless omnichannel customer experiences while ensuring service levels and support quality standards are consistently met. • Optimize channel strategy, workflows, and automation to improve accessibility, efficiency, and AI containment effectiveness. • Champion AI-first support transformation initiatives, including self-service, AI augmentation, and proactive support capabilities. • Use analytics, QA insights, and customer feedback to identify operational gaps, reduce friction, and improve support outcomes. • Partner cross-functionally with Product, Engineering, Customer Success, Training, and Operations teams to resolve root-cause issues and enhance customer experience.