EverCommerce

• Serve as a steward of employee data within the HRIS (Workday preferred), ensuring records are accurate, complete, and audit-ready at all times • Process employment actions — new hires, promotions, transfers, title changes, location changes, level changes, and terminations — with a strong understanding of downstream impacts on compensation, benefits, reporting structures, and compliance • Conduct regular data audits and clean-up cycles to identify and resolve discrepancies proactively • Partner with the Systems/Workday team on process improvements, configuration changes, and testing • Own the day-to-day compliance posture of People Operations, including documentation standards, records retention practices, and process controls • Proactively monitor federal, state, and local regulatory changes; recommend and implement policy and handbook updates in partnership with the People Ops Manager and Legal • Prepare for and support internal and external HR audits, including pulling records, organizing documentation, and coordinating responses across functions • Maintain the employee handbook and policy library as living documents, ensuring accuracy and alignment with current law and company practice • Support leave of absence tracking and administration, ensuring proper documentation and compliance with applicable regulations • Maintain and continuously improve core People Ops programs, including onboarding, offboarding, and recurring compliance workflows • Identify process gaps and inefficiencies; propose and implement practical, scalable solutions in partnership with the People Ops Manager • Build and maintain standard operating procedures and process documentation to support team consistency and knowledge continuity • Partner with cross-functional teams (Finance, Legal, IT, Payroll) to keep People programs aligned with broader organizational requirements • Support and at times lead defined People Ops projects, managing timelines, documentation, and stakeholder communication • Produce recurring and ad hoc People analytics reports for leadership, including headcount, attrition, org change activity, and compliance metrics • Track project milestones and surface blockers proactively to the People Ops Manager

• Own and execute the multi-channel acquisition strategy to consistently hit monthly MQL, SAL, SQL and Closed Wons targets across paid digital, organic/SEO, events, partner channels, and BDR ‘air cover’ • Build and optimize conversion-focused landing pages on HubSpot and WordPress for paid media campaigns, industry verticals, and event follow-up • Manage paid search campaigns and scale efficiently; lead evaluation and expansion into paid social and other digital channels when cost-per-SAL justifies investment • Drive AEO/SEO strategy in partnership with content and web development teams to build organic search presence and reduce reliance on paid acquisition • Build and maintain a structured testing cadence across landing pages, paid media creative, email subject lines, CTAs, and messaging to continuously improve conversion rates • Deliver weekly channel-level performance reports and monthly/quarterly funnel analysis (so what’ narratives) for marketing leadership and cross-functional stakeholders • Own the phased GTM launch of Outbound Voice, ZyraTalk’s flagship new capability, including messaging development, asset creation, webinar execution, landing pages, and sales enablement materials • Develop business use case narratives that position ZyraTalk (inbound + outbound + EverPro ecosystem) as a differentiated operational revenue engine • Own and improve ZyraTalk’s marketing tech stack, in partnership with Marketing Ops, including HubSpot CRM/MAP configuration, lead capture, email deliverability, funnel stage alignment, UTM attribution, and data hygiene • Launch & manage ZyraTalk’s customer engagement programs to drive product stickiness and reduce churn

• The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. • This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery. • This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. • The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. • In addition, this role will look towards automating reporting and operations using AI.

• Communicate by phone, email, chat and social media • Deliver solutions over these channels • Live troubleshooting over the phone • Investigate problems and find solutions • Identify opportunities to demonstrate additional value of the Timely platform

• Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals. • Build, scale, and lead a global QA team, including onshore and offshore members. • Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness. • Design and oversee robust automated testing frameworks including UI, API, performance, and regression. • Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments. • Oversee and improve CI/CD pipelines for continuous deployment. • Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure. • Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed. • Collaborate with Regulatory and Security teams to meet compliance requirements.

Role Description We are looking for an Implementation Specialist to focus on our DrChrono or CollaborateMD products. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come. - Host webinar training sessions joined by multiple customer stakeholders - Serve as your customer’s main point of contact for a 60-90-day period - Manage the overall implementation project to ensure on-time delivery - Provide consultancy to both new and existing customers on best practices in using our software - Respond promptly to inbound phone calls and emails - Identify and escalate priority issues - Manage 15-35 customer projects simultaneously - Become a product specialist to others within the organization - Be a solution provider! We deliver dynamic software to a dynamic customer base. Qualifications - An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field - At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech - Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role - Strong bedside-like manner: can patiently support others through a first-time experience - Excellent verbal and written communication skills - Strong problem-solving skills - Impeccable time management skills Requirements The EverCommerce team is distributed globally, with teams across multiple regions. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require occasional travel to our Corporate Headquarters in Denver, Colorado, or to other office locations within the United States. Benefits - Flexibility to work where/how you want within the United States – in-office, remote, or hybrid - Day 1 access to robust health and wellness benefits, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation The target base compensation for this position is $55,000 to $65,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. Company Description EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

• Develop the multi-year tools and product alignment strategy and annual operating plan for Operations, aligned to enterprise priorities, and communicate the highest-impact outcomes to executive leadership • Lead large, cross-functional programs from design through delivery, including program structure, engagement mechanics, communications, and change management • Drive rationalization and consolidation of the operations and go-to-market tool stack, tracking financial savings and the reduction in tool count • Define and map the enterprise business process architecture, including detailed Level 3 and Level 4 processes, and establish the supporting taxonomy, standards, and governance • Establish the unified account data strategy and a single customer view across brands • Advance an AI-forward, standardized set of go-to-market tools and processes, and build adoption and excitement across the organization • Establish executive alignment and a consistent operating and communication cadence across Operations • Partner across functional operations leaders, systems and data teams, product partners, and central shared services to sequence initiatives with clear ownership and accountability • Build performance visibility for the portfolio of programs, including savings, adoption, and delivery milestones

• Lead the EverHealth Cloud Engineering team responsible for AWS infrastructure, cloud platform standards, cloud cost management, and infrastructure-as-code maturity • Prioritize Cloud Engineering work during sprint planning in partnership with the Scrum Master • Manage, coach, develop, and performance-manage Cloud Engineering team members • Ensure technical alignment with the Principal Cloud Platform Engineer • Own AWS account structure, landing zones, networking, IAM standards, and environment provisioning practices • Own Terraform strategy, reusable infrastructure patterns, IaC standards, and review practices • Build and mature cloud architecture standards across the EverHealth product portfolio • Support AWS services and environments including VPC, IAM, EC2, ECS/EKS, RDS, S3, CloudWatch, load balancers, networking, backup/DR, Windows/Linux workloads, and related services • Lead and contribute hands-on to cloud infrastructure design and implementation using Terraform, Ansible, Spacelift, GitHub, and related tooling • Drive cloud cost optimization analysis and recommendations in partnership with Product Engineering • Identify opportunities to improve utilization, reduce waste, and align cloud/infrastructure spend with business needs • Reduce cloud operational risk through better standards, automation, documentation, reusable patterns, and repeatable practices • Implement cloud security standards defined by Security, while helping guide cloud security architecture where infrastructure design decisions create risk or require platform-level judgment • Lead cloud modernization efforts across EverHealth products, including legacy infrastructure reduction, data center migration, AWS environment modernization, and product-specific cloud improvements • Help mature container and Kubernetes platform practices in partnership with Product Engineering • Ensure Cloud Engineering serves as a senior escalation point for cloud infrastructure issues when SRE cannot resolve the issue and the root cause is within AWS or related infrastructure services • Use CloudWatch, Grafana, New Relic, Sentry, OpsGenie/Jira Service Management Operations, and related observability or operational tools to support cloud infrastructure troubleshooting and production visibility • Partner with Product Engineering on architecture reviews, environment buildouts, implementation support, modernization planning, and cloud infrastructure escalations • Partner with SRE on AWS infrastructure reliability, production readiness, operational resilience, disaster recovery, and business continuity practices • Partner with Delivery Engineering and Enablement Engineering on cloud deployment processes, CI/CD infrastructure, shared services, release support, and environment standards • Partner with the Program Manager, Technical Project Manager, and Scrum Master to collect and share cloud health, cloud cost, operational risk, modernization progress, and project health for Cloud Engineering-supported work • Partner with Security and Compliance on IAM, encryption, network controls, logging, auditability, HIPAA infrastructure controls, and secure cloud operations • Establish and mature Cloud Engineering operating cadence, including architecture reviews, backlog reviews, cost reviews, security reviews, operational risk reviews, and standards reviews • Challenge product teams and partner functions when cloud architecture, cost, security, or operational decisions create unacceptable risk • Help create a high-performing Cloud Engineering culture rooted in ownership, platform leverage, practical standards, automation, and continuous improvement

• Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction. • Lead client meetings focused on KPIs, financial performance, trends, and action plans. • Identify risks early and implement corrective strategies to improve outcomes. • Serve as an escalation point for complex client issues when needed. • Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction. • Assist SMs in identifying at-risk clinics through KPI trends, AR performance, and operational indicators. • Partner with SMs to proactively monitor clinic health across key performance metrics. • Drive accountability for action plans on at-risk accounts and monitor progress toward resolution. • Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance. • Help define, document, and reinforce standard operating procedures (SOPs) and best practices for the SM team.

Role Description We’re looking for a Product Designer to help drive activation, retention, expansion and lead the design for our upcoming multi-tenant SaaS experiences in Joist. This is not a purely visual role. It’s about shaping flows, reducing friction, and making sure every screen earns its place. Designing for Joist would mean balancing the daily workflows of end-users, managing intricate permissions and role-based access controls, and ensuring our design system scales across multiple distinct user environments. This role is hands-on, data-informed, and impact-driven. You’ll partner closely with Product, Engineering, Marketing, and Data to design experiences that help users see value fast and keep coming back. Key Responsibilities - Create intuitive user experiences that gracefully handle complex state management, data isolation, cross-account navigation, and hierarchical user structures. - Design distinct, tailored workflows for different user types while maintaining a cohesive core product experience. - Improve activation moments, paywalls, feature education, and upgrade paths. - Reduce friction across key flows like invoice creation, payment setup, and recurring billing. - Collaborate with Marketing on in-app messaging, experiments, and lifecycle touchpoints. - Treat every interaction as an opportunity to increase clarity, confidence, and conversion. Experimentation & Iteration - Work closely with PMs and Data to design and ship experiences and experiments. - Translate hypotheses into testable product experiences. - Use analytics, session recordings, and user research to inform design decisions. - Iterate quickly based on results without sacrificing craft. - Balance short-term experiments with long-term product quality. Discovery & Problem Framing - Help articulate clear problem statements before jumping into solutions. - Conduct lightweight research, usability tests, and prototype validation. - Synthesize qualitative and quantitative insights into actionable design directions. - Simplify complex workflows into intuitive, scalable patterns. Collaboration & Craft - Partner deeply with Engineering to ensure designs are realistic and scalable. - Work within and contribute to our shared design system. - Present design work clearly and confidently, incorporating feedback without losing clarity of vision. - Maintain a high bar for usability, consistency, and polish. Qualifications - 3–5 years of experience designing digital products (mobile and/or web SaaS preferred). - Experience designing onboarding, activation, or monetization flows. - Strong understanding of product-led growth principles. - Comfortable working with analytics and data to inform design decisions. - Experience collaborating closely with PMs and Engineers in an agile environment. - Ability to move from low-fidelity concepts to high-fidelity production-ready designs. - A portfolio that demonstrates strong UX thinking, clean UI, and measurable impact. - Proficiency in Figma and working within a design system. It Would Be a Bonus If You Have - Experience designing for small businesses or service professionals. - Experience with subscription products, payments, or pricing experiments. - A portfolio that specifically demonstrates your ability to solve problems in multi-user environments (e.g., designing complex permission structures, cross-tenant workflows). - Familiarity with tools like UsterTesting.com, Figma, Claude Code, Cursor. Where The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position. This role may require travel to our main office in Toronto, to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits - Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid. - Robust wellness benefits, including an annual wellness stipend. - Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you. - Employee Stock Purchase Program. - Registered Retirement Savings Plan (RRSP) with 4% company match. Compensation The target base compensation for this position is $105,000 - $115,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. Company Description EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!