• Resolve questions and concerns effectively and efficiently by actively listening, communicating clearly, and assuring understanding of the question/issue. • Respond to our company National Service Center and Field Service Center inquiries using knowledge base documents, Prescribing Information/Medication Guide documents, and databases. • Provide off-label scientific/medical information to Healthcare Professionals in response to unsolicited inquires. • Document interactions, recording details of inquiries, complaints, comments and actions taken, to include intake of Adverse Events and Product Quality Complaints. • Ensures the delivery of the desired customer experience for all customer/employee engagements. • May manage development and execution of customer/consumer/employee multi-channel communications, workflow processes, and operating procedures to ensure effective and efficient contact center operations and consistent delivery of the desired customer experience. • May collaborate with internal stakeholders to develop and execute changes in processes/ procedures, plan and implement new strategies, share status of operations and key performance metrics, and manage escalated issues. • Manage escalated customer requests to resolution for assigned projects, and assess customer interactions to continually enhance the customer experience and achieve operational excellence.

• Coordinate and execute integrated campaign activities for expansion and new logo marketing programs. • Manage content and creative deliverables through Click Up to ensure timely execution. • Partner cross-functionally with Customer Success and Product Marketing to identify customer stories, testimonials, and case studies. • Manage the customer marketing calendar and ensure amplification across channels (email, social, web). • Own campaign setup, reporting and workflows in SalesForce • Build and deploy marketing emails and nurture sequences in HubSpot with strong attention to brand and design. • Own Momentus’ social media calendar by drafting and publishing campaigns and product-aligned content, while monitoring performance to improve channel ROI • Track performance metrics and recommend optimization opportunities (open rates, CTR, conversions). • Act as a connector between campaign planning and marketing operations, keeping tasks moving, deadlines met, and details organized.

• Content Creation: Manage B2B content strategy, creating engaging and persuasive materials, including website copy, blogs, social media posts, email campaigns, case studies, sales presentations, and other promotional materials. • Social Media: Manage all social channels and content, with a heavy focus on LinkedIn. • Brand Management: Maintain and enhance the company’s brand image by ensuring consistent messaging and branding across all communication channels. • Public Relations: Work with an external agency to develop content and distribute press releases, draft talking points, and manage media inquiries. • Event Management: Coordinate marketing events and conferences to promote the company and its products/services. • Digital Marketing: Collaborate on digital marketing campaigns, social media maintenance, email marketing, and SEO/SEM to increase online visibility and lead generation. • Analytics and Reporting: Monitor, analyze, and report on the performance of marketing and communications efforts. • Team Collaboration: Work closely with cross-functional teams, including sales, product development, clinical operations, engineering, and human resources, to align marketing and communications strategies with overall business goals.

• Create, schedule, and manage marketing content across digital channels to promote Opal Group’s conferences, speakers, and attendees • Serve as the division’s dedicated digital and onsite marketing representative, producing photos, videos, testimonials, and live content at conferences and across marketing channels • Execute email marketing campaigns and event promotions to drive registrations and engagement • Manage and grow social media presence, including LinkedIn and other professional platforms • Track engagement, performance metrics, and inbound leads from email and social media campaigns • Maintain accurate records of inbound marketing leads and campaign activity • Work closely with division leadership to support marketing initiatives and campaign priorities • Research relevant media outlets, publications, and industry partners to support marketing outreach • Assist with content editing, proofreading, and quality control across marketing materials • Collaborate with marketing, graphics, and conference teams to ensure consistent branding and messaging