TailorCare

Role Description The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Qualifications - Bilingual in English and Spanish - Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) - Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) - Willingness to obtain and maintain additional state licenses as TailorCare expands - Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings - Demonstrated success managing patient interactions in high-volume, performance-oriented environments - Strong communication, motivational interviewing, and patient engagement skills - Experience utilizing technology and data to improve workflow efficiency and patient outcomes - Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations - Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events Requirements - Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments (preferred) - Experience working within a call center, contact center, or metrics-driven healthcare operations setting (preferred) - Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies (preferred) - Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives (preferred) - Experience in high-growth startup environments (preferred) Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare’s musculoskeletal (MSK) care navigation program. You’ll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position. This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones. Responsibilities - Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment. - Build and maintain a working knowledge of TailorCare’s MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately. - Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations. - Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement. - Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations. - Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and escalate appropriately when patient needs or situations fall outside your scope. - Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare’s values and mission. - Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting. - Meet or exceed performance targets related to outreach volume, patient engagement, caseload management, and call quality. - Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement. - Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and outreach effectiveness. - Adapt to changing scripts, tools, and workflows with a positive, growth-oriented mindset. - Coordinate patient handoffs with internal care teams. - Participate in regular team meetings and daily standups, contributing to a positive, inclusive culture of learning and collaboration. - Surface observations, feedback, and ideas on patient trends, outreach barriers, or script effectiveness to appropriate team members for continuous improvement. - Perform other duties as assigned. Qualifications - Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment. - Strong written and verbal communication, persuasion, and active listening skills. - Willingness to learn and apply motivational interviewing techniques in patient conversations. - Ability to manage a high call volume while maintaining accuracy and empathy. - Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment. - Ability to use personal performance data and feedback to drive self-improvement. - High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite. - Openness and adaptability to new technologies, including responsible use of AI-enabled tools. - Ability to effectively collaborate with multidisciplinary teams. - Excellent organizational and prioritization skills. - Strong attention to detail. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred - Familiarity with motivational interviewing and/or patient coaching strategies. - Experience working with Medicare populations and a basic understanding of Medicare Health Plans. - Knowledge of medical terminology. - Previous experience with remote/telemedicine care delivery. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description You will lead the team that turns TailorCare’s data into decisions: who we reach, how we target outreach, which care pathway we recommend, and how we forecast clinical and financial outcomes. This is the ML and decisioning core of the company. The models your team ships directly drive patient engagement, surgical avoidance, and partner savings. TailorCare is growing fast. We are adding payers and markets quickly, and the systems and team you own have to scale with that pace. We need a leader who can deliver against near-term launch commitments while building for an order of magnitude more volume, grow and level a team through that change, and stay effective when priorities shift underneath them. Comfort with ambiguity and a bias toward execution matter as much as technical depth here. This is a player-coach leadership role. Our teams own and drive outcomes, not task lists. You will be accountable for results, with the latitude and the obligation to decide how your team gets there. You will own the team strategy and delivery, set the technical bar, and stay close enough to the work to make architecture and modeling calls yourself. Primary Responsibilities - Lead a team of outcome-driven data scientists and ML engineers, with direct accountability for delivery, technical quality, and growth. - Drive cross-functional partnership with Medical Economics, Clinical Operations, Product, and the Data & Intelligence Foundation team. - Own the interface between modeling work and the platform and infrastructure it runs on. - Make build-versus-buy and architecture calls, set the technical bar, and stay hands-on enough to make modeling decisions yourself. - Other duties as assigned. Qualifications - Master’s or PhD in a quantitative field (computer science, statistics, machine learning, operations research, applied mathematics, economics, or a closely related discipline). This is a requirement for the role; a PhD with applied, production-oriented research is a strong plus. - A demonstrable history of ML systems you shipped to production that moved a business or clinical metric, with the specifics of what you built, what changed, and how it was measured. - Evidence of delivering against hard external deadlines and managing data-dependency risk without slipping quality. - A record of building and growing high-performing technical teams, including hiring, leveling, and developing data scientists and ML engineers. - Experience owning a model portfolio across its full lifecycle, retiring or refactoring models that no longer earn their place. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred Qualifications - Healthcare, payer, or value-based care experience, and familiarity with HIPAA-regulated data. - Experience translating actuarial or medical-economics concepts into model features and targets. - Published or peer-reviewed work in applied ML, forecasting, or causal inference. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Skills - Deep applied ML: supervised learning on tabular and structured data, gradient-boosted trees (XGBoost, LightGBM), feature engineering, calibration, and rigorous offline and online evaluation. - Production ML engineering: model packaging, deployment, monitoring, drift detection, and retraining pipelines. You own model quality in production, not just in a notebook. - Strong software engineering fundamentals: Python, SQL, version control, testing, and code review standards you can set and enforce. - Modern data and ML platform fluency: Databricks, dbt, and AWS (S3, Postgres, DynamoDB). Comfortable making build-versus-buy and architecture calls. - Experimentation and causal rigor: A/B testing, uplift modeling, and the judgment to distinguish correlation from decision-relevant signals. - Sound judgment on where newer methods (LLMs, agents, feature augmentation from external signals) add measured lift versus where they add cost and risk. - You lead with the recommendation and state risks plainly, escalate risk early, and decide fast. Communication is concise and structured. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship. Working under the direction of Market Operations Directors and Senior Directors, this role develops foundational market operations knowledge, maintains accurate market information, coordinates cross-functional follow-up, and ensures workstreams stay on track. The ideal candidate is detail-oriented, highly organized, and eager to build expertise in market performance, client operations, and stakeholder coordination. Primary Responsibilities - Market Operations Support: - Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders. - Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps. - Performance Tracking: - Maintain accurate inputs and track assigned metrics, action items, and reporting needs. - Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders. - Execution and Follow-Through: - Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness. - Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors. - Cross-Functional Coordination: - Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs. - Communication and Stakeholder Support: - Prepare clear updates, meeting notes, and follow-up communications. - Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts. - Process Improvement: - Identify recurring process gaps, handoff issues, or inefficiencies in assigned work. - Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools. - Client Relationship Support: - Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing. - Build credibility with internal partners and selected client/market contacts. - Market and Client Strategy Execution: - Understand market priorities and support execution of plans created by Directors/Senior Directors. - Help translate strategy into tasks, timelines, and stakeholder follow-up. - Risk Identification and Escalation: - Identify potential issues early, gather relevant context, and escalate appropriately. - Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders. - Insights Capture: - Capture market feedback, client questions, operational pain points, and emerging themes. - Share insights with appropriate internal partners to support continuous improvement. - Other duties as assigned Qualifications - 5 - 7 years of experience in market operations, client operations, account management, healthcare operations, or a related field. - Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment. - Strong organizational skills with high attention to detail and accuracy. - Experience working cross-functionally with internal stakeholders across multiple teams or functions. - Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences. - Familiarity with CRM tools, project tracking software, or operational workflows preferred. - Experience in healthcare, managed care, or a value-based care setting is a plus. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Skills - Market operations and client coordination - Performance tracking and data fluency - Cross-functional collaboration and stakeholder communication - Organized project and task management - Process documentation and continuous improvement - CRM and operational tooling (e.g., Salesforce, project management platforms) - Written and verbal communication - Risk identification and escalation judgment Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources, and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description We are looking for world-class Certified Health Coaches who are passionate about our mission, comfortable in a dynamic, start-up environment, highly collaborative, and supportive. Our Certified Health Coaches provide 1 on 1 virtual coaching to our members. - Provide a human touch to the digital recovery experience for members - Support members’ journeys, reinforcing skill-building and behavior change to optimize engagement in the app - Reach out to members per service and workflow expectations - Manage member expectations of experience and outcomes - Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes - Monitor member pathway dashboard and key performance indicators (KPIs) - Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols - Document all communications using Clinical Documents - Participate in regular coaching observations and ongoing training with Team Leader and management. Qualifications - Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED - Minimum of a bachelor’s degree or commensurate experience - Experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss, nutrition, mental health preferred - Excellent communication and collaboration skills - Continuous learning mindset - Comfortable in a dynamic, fast-paced, start up environment - Ability to work independently with discipline and urgency - Knowledge and understanding of integrative, science- and evidence-based coaching techniques and modalities including - but not limited to - motivational interviewing, appreciative inquiry and positive psychology - Knowledge of digital health, behavioral health and musculoskeletal conditions a plus - Commitment to maintaining certification and continuing education requirements Requirements - Excellent communication and collaboration skills - Motivational Interviewing - Appreciative Inquiry and Positive Psychology - Change Management Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Qualifications - Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) - Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) - Willingness to obtain and maintain additional state licenses as TailorCare expands - Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings - Demonstrated success managing patient interactions in high-volume, performance-oriented environments - Strong communication, motivational interviewing, and patient engagement skills - Experience utilizing technology and data to improve workflow efficiency and patient outcomes - Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations - Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events Requirements - Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments - Experience working within a call center, contact center, or metrics-driven healthcare operations setting - Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies - Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives - Experience in high-growth startup environments Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Qualifications - Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) - Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) - Willingness to obtain and maintain additional state licenses as TailorCare expands - Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings - Demonstrated success managing patient interactions in high-volume, performance-oriented environments - Strong communication, motivational interviewing, and patient engagement skills - Experience utilizing technology and data to improve workflow efficiency and patient outcomes - Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations - Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events Requirements - Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments - Experience working within a call center, contact center, or metrics-driven healthcare operations setting - Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies - Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives - Experience in high-growth startup environments Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description The Care Coordinator is part of our inbound call center team, often serving as the first point of contact for patients. This role is responsible for answering and transferring inbound calls as well as facilitating communication and collaboration between internal and external care teams. Care Coordinators play a key role in delivering a compassionate, patient-centered experience by listening, problem-solving, and connecting patients to the appropriate care team members. This position is a non-exempt (hourly) role. Location: This role is 100% remote. Responsibilities - Call Center & Patient Support - Answer patient calls and transfer escalated patient issues to the appropriate team member or resources. - Provide excellent customer service by actively listening, resolving questions, or escalating issues as needed. - Care Coordination Tasks - Identify, request, and collect necessary documentation from patients and community providers. - Support care teams with operational and non-clinical tasks. - Capture patient referrals through inbound fax. - Administrative & Document Support - Accurately document patient interactions and relevant details. - Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination. - Other duties may be assigned. Qualifications - High School Diploma / GED (or higher). - Experience with escalated customer service issue resolution. - Knowledge of Google Suite products - Google Docs, Gmail, Google Calendar, Google Slides, and proficiency in Google Sheets. - Phone/Fax system experience. - EMR experience, Athena & Epic preferred. Preferred Qualifications - Associate's Degree or higher. - Typing speed of 40+ WPM. - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting. Skills - Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. - Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. - Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas. - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. - Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare’s musculoskeletal (MSK) care navigation program. You’ll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position. This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones. Responsibilities - Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment. - Build and maintain a working knowledge of TailorCare’s MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately. - Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations. - Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement. - Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations. - Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and escalate appropriately when patient needs or situations fall outside your scope. - Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare’s values and mission. - Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting. - Meet or exceed performance targets related to outreach volume, patient engagement, caseload management, and call quality. - Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement. - Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and outreach effectiveness. - Adapt to changing scripts, tools, and workflows with a positive, growth-oriented mindset. - Coordinate patient handoffs with internal care teams. - Participate in regular team meetings and daily standups, contributing to a positive, inclusive culture of learning and collaboration. - Surface observations, feedback, and ideas on patient trends, outreach barriers, or script effectiveness to appropriate team members for continuous improvement. - Perform other duties as assigned. Qualifications - Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment. - Strong written and verbal communication, persuasion, and active listening skills. - Willingness to learn and apply motivational interviewing techniques in patient conversations. - Ability to manage a high call volume while maintaining accuracy and empathy. - Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment. - Ability to use personal performance data and feedback to drive self-improvement. - High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite. - Openness and adaptability to new technologies, including responsible use of AI-enabled tools. - Ability to effectively collaborate with multidisciplinary teams. - Excellent organizational and prioritization skills. - Strong attention to detail. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred - Familiarity with motivational interviewing and/or patient coaching strategies. - Experience working with Medicare populations and a basic understanding of Medicare Health Plans. - Knowledge of medical terminology. - Previous experience with remote/telemedicine care delivery. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description We are seeking a proactive and detail-oriented Project Manager to join our Enterprise Project Management Office (PMO) on the Performance Excellence Team. You will play a key role in executing strategic initiatives across the organization. You will help manage cross-functional projects that span departments such as Growth, Market Operations, Clinical Operations, Product, Data Engineering, Analytics, and Finance. As part of the Enterprise PMO team, you will support complex, enterprise-wide programs aligned with TailorCare’s business goals. You’ll drive progress, ensure accountability, and contribute to building and refining scalable project management frameworks and tools. This role is ideal for someone who thrives in fast-paced environments and wants to be part of shaping the future of healthcare. Primary Responsibilities - Lead and manage end-to-end project lifecycles, ensuring alignment with organizational strategy and enterprise goals - Support the successful implementation of new partnerships by managing timelines, deliverables, and cross-functional coordination - Partner closely with internal stakeholders and external partners to ensure clear communication, expectations management, and timely issue resolution - Collaborate with internal stakeholders to define project scope, goals, timelines, and deliverables - Track and manage project milestones, scope, performance metrics, and budgets across enterprise-level initiatives - Identify and mitigate risks and roadblocks to ensure timely execution - Contribute to the continuous improvement of project planning tools, templates, dashboards, and reporting mechanisms - Collaborate with senior leadership to align project execution with strategic business objectives - Facilitate project planning sessions, retrospectives, and status meetings with internal and external stakeholders - Support change management initiatives and process improvement efforts by identifying inefficiencies and implementing data-driven, scalable solutions - Other duties as assigned Qualifications - Bachelor’s degree in Business, Healthcare Administration, or a related field - 2-4 years of project management experience, preferably in a healthcare or startup environment - Experience in process improvement and/or project management/process planning - Strong understanding of project management methodologies (Agile, Scrum, or Waterfall) - Proficient in project management tools (e.g., Jira, Asana, Trello, or similar) - Excellent communication, organizational, and problem-solving skills - Comfortable working in a fast-paced, rapidly evolving environment - PMP, CSM, or other relevant certifications a plus - Familiarity with healthcare technologies, EMRs, or clinical workflows is a strong advantage - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, company events, etc. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.