Opal Group

• Handle audio-visual equipment setup, testing, and assistance during live events • Interact with clients and deliver outstanding customer service on-site • Ensure high-quality AV setup and seamless technical support during events • Adhere to business-appropriate dress and professional presentation standards • Provide remote technical assistance and helpdesk support to end users • Assist with software installations, updates, and basic troubleshooting • Offer onboarding support and technical orientation to new users • Communicate clearly and professionally with staff to address technical issues • Stay current with helpdesk best practices, systems, and internal technology tools

• Conduct outreach to prospective clients leveraging multiple channels, including cold calling, emailing, and social media platforms, to drive engagement and attendance. • Identify, pitch, and secure opportunities for events while supporting efforts to attract a qualified audience. • Maintain accurate records of leads, client communications, and updates in the CRM database. • Manage client inquiries and resolve customer service issues or concerns promptly and professionally. • Build and maintain strong client relationships to support retention and identify new business opportunities. • Demonstrate professionalism and a client-focused mindset throughout all stages of the registration process. • Collaborate with team members to share insights, optimize client engagement efforts, and drive collective results. • Participate in regular team meetings to provide updates, exchange feedback, and contribute to ongoing process improvements.

• Manage assigned conferences from planning through onsite execution, ensuring all logistical requirements are completed accurately and on schedule • Serve as the primary coordination contact for assigned events and maintain communication with internal teams, vendors, speakers, sponsors, and attendees • Source, coordinate, and manage event logistics including hotel accommodations, catering, audiovisual services, transportation, shipping, printing, and other vendor services • Prepare event specifications and communicate conference requirements to vendors while assisting with contract review and cost management • Monitor hotel room blocks, attendee accommodations, and related travel logistics • Coordinate speaker, sponsor, and attendee information, ensuring all required materials and event details are collected accurately and on time • Manage conference registrations, event databases, and logistical tracking documents • Prepare event communications, planning documents, schedules, and operational materials • Track conference expenses and support budget management efforts for assigned events • Collaborate closely with Production, Audience Development, Sponsorship Sales, Marketing, Accounting, and Operations teams to ensure successful event execution • Resolve attendee, sponsor, speaker, and vendor inquiries in a professional and service-oriented manner • Travel onsite to manage event logistics, support conference operations, and ensure a successful attendee experience • Maintain detailed records, timelines, and project plans to ensure deadlines and deliverables are met • Additional responsibilities may be assigned as needed to support conference operations

• Produce assigned conferences from concept through execution, including agenda development, speaker recruitment, content creation, and event planning • Conduct market research to identify industry trends, emerging topics, key challenges, and opportunities relevant to assigned conferences • Analyze research and industry feedback to develop conference agendas that address market needs and deliver value to attendees and sponsors • Identify, recruit, and manage speakers, moderators, and industry experts for conference participation • Build and maintain professional relationships with industry leaders, executives, speakers, sponsors, and attendees • Collaborate with Audience Development, Sponsorship Sales, Marketing, and Conference Coordination teams to support event growth and execution • Monitor conference performance and contribute to strategies that support attendance, sponsorship revenue, and overall event success • Maintain accurate records of speaker communications, event updates, and related activity within internal systems and CRM platforms • Attend and oversee live conferences, including speaker management, opening and closing remarks, session moderation, and onsite event execution as needed • Support audience development and sponsorship initiatives when necessary to help ensure the success of assigned events • Participate in team meetings, planning discussions, and ongoing event strategy development

• Manage the CEO’s calendar, schedule meetings, coordinate appointments, and maintain daily scheduling priorities • Coordinate travel arrangements, accommodations, transportation, and related logistics • Draft, edit, and manage emails, letters, reports, presentations, and other business communications on behalf of the CEO • Assist with coordinating client calls, meetings, and follow-up communications • Communicate professionally with clients, vendors, and internal team members on behalf of the CEO as needed • Track tasks, deadlines, and ongoing projects to help ensure timely follow-through and organization across priorities • Prepare and organize reports, spreadsheets, summaries, and other administrative documents • Maintain organized records, files, and confidential documentation • Assist with expense tracking, financial documentation, and coordination with the accounting team as needed • Coordinate administrative logistics, appointments, and scheduling needs related to executive operations • Support internal communication and information flow across departments as directed • Handle sensitive and confidential information with professionalism, discretion, and sound judgment • Provide general administrative and operational support to the CEO and executive office as needed • Flexibility to respond to occasional urgent matters outside standard business hours is required

Role Description The Software Systems Engineer is responsible for designing, building, and maintaining internal systems and integrations that support Opal Group’s operations and long-term automation initiatives. The primary objective of this role is to develop scalable, secure, and maintainable technical solutions that streamline business processes, reduce manual work, and improve system reliability across departments. This role operates independently and owns the full development lifecycle from requirements through deployment and ongoing support. Solutions may include Salesforce development, system integrations, internal automation tools, and business-critical workflows used across the organization. Qualifications - 5+ years of professional software development experience working with production systems - Demonstrated ability to independently own projects across the full development lifecycle - Strong experience with Salesforce custom development and integration - Experience building and maintaining API-based integrations (REST, OAuth2, webhooks, automation workflows) - Experience developing custom WordPress functionality and working with modern web technologies - Familiarity with Microsoft 365 and Zoom integrations is preferred - Strong understanding of system architecture, data modeling, debugging, and application reliability - Experience working with version control and structured deployment practices - Ability to translate non-technical business needs into effective technical solutions - Strong written and verbal English communication skills - Self-motivated and comfortable operating independently in a remote environment Requirements - Experience serving as the primary or sole developer within a small or mid-sized organization - Experience building internal portals or client-facing dashboards - Familiarity with CI/CD practices and production monitoring - Salesforce certifications are a plus Benefits - 100% remote work environment with occasional travel to on-site conferences (based on position) - Paid Time Off (available after 90 days), including: - Vacation Days - Sick Leave - Compensatory Time - One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year - Paid federal holidays with early release the day prior - Summer Fridays - All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

• Translate business requirements into technical specifications, development plans, and delivered solutions • Design and implement scalable system architectures that minimize operational risk and long-term maintenance • Develop and maintain Salesforce customizations, automation, and integrations • Build and maintain API-based integrations across platforms including Salesforce, Microsoft 365, Zoom, WordPress, and other business systems • Design and deploy automation tools that reduce manual processes while maintaining data integrity and access controls • Develop secure front-end and server-side functionality where required • Manage system enhancements, updates, and regression prevention to ensure ongoing stability • Establish and maintain version control, documentation standards, and structured deployment processes • Create and maintain clear technical documentation to ensure systems are sustainable and not dependent on tribal knowledge • Implement logging, monitoring, and basic alerting for critical workflows and integrations • Support system stability and internal technical initiatives as needed • Troubleshoot production issues and implement durable, long-term solutions

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential. AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies. Location: Remote 60%, Travel 40% Job Type: FT International Consultant Salary: $1,000 - $1,200 USD per month Important: Only resumes and cover letters in English will be considered. Responsibilities include, but are not limited to: - Onsite AV Tech: - Handle audio-visual equipment setup, testing, and assistance during live events - Interact with clients and deliver outstanding customer service on-site - Ensure high-quality AV setup and seamless technical support during events - Adhere to business-appropriate dress and professional presentation standards - Remote Helpdesk Support & Onboarding: - Provide remote technical assistance and helpdesk support to end users - Assist with software installations, updates, and basic troubleshooting - Offer onboarding support and technical orientation to new users - Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting) - Communicate clearly and professionally with staff to address technical issues - Stay current with helpdesk best practices, systems, and internal technology tools Qualifications: - Valid U.S. entry visa required - Proven experience as an AV Technician and/or Helpdesk Support Specialist - High school diploma or GED required; College degree in a relevant field is preferred - Advanced English skills in verbal and written communication are required - Strong interpersonal and client-facing communication skills - Demonstrated customer service mindset and professional demeanor - Solid organizational and time management skills - Ability to operate effectively in a fast-paced, dynamic environment - Willingness and ability to travel approximately once per month Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: - 100% remote work environment with occasional travel to on-site conferences (based on the position) - Paid Time Off (available after 90 days), including: - Vacation Days - Sick Leave - Compensatory Time - One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year - Jury Duty Pay - Paid Time Off for Voting - Paid federal holidays with early release the day prior - Summer Fridays - All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward. Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information, through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the "self-starter" with unlimited growth potential. Conference Audience Development AssociateS are responsible for developing long-term business relationships with companies that benefit from the networking and marketing opportunities offered by Opal Group’s events. The primary objective is to secure the attendance of qualified investors and key decision-makers at our conferences. These events provide an educational forum where industry peers and experts come together to explore current trends, share insights, and learn best practices for investing. Position Level: Entry-Level Job Type: FT International Consultant Compensation: $1200 USD per month Location: Remote Important: Only English resumes and cover letters will be considered. Responsibilities include, but are not limited to: - Conduct outreach to prospective clients leveraging multiple channels, including cold calling, emailing, and social media platforms, to drive engagement and attendance. - Identify, pitch, and secure opportunities for events while supporting efforts to attract a qualified audience. - Maintain accurate records of leads, client communications, and updates in the CRM database. - Manage client inquiries and resolve customer service issues or concerns promptly and professionally. - Build and maintain strong client relationships to support retention and identify new business opportunities. - Demonstrate professionalism and a client-focused mindset throughout all stages of the registration process. - Collaborate with team members to share insights, optimize client engagement efforts, and drive collective results. - Participate in regular team meetings to provide updates, exchange feedback, and contribute to ongoing process improvements. Qualifications: - College degree is preferred. - Advanced English skills in speaking and writing are required - Professional and engaging communication skills, with the confidence and ability to effectively pitch C-Level Executives and high-level decision makers. - Competitive personality, a drive to exceed expectations, and outperform peers. - Ability to rapidly develop competent knowledge on diverse topics. - Self-motivated and able to work both independently and as part of a team. - Demonstrated customer service skills with a creative, resourceful, and solutions-oriented approach to problem-solving and client engagement. Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: - 100% remote work environment with occasional travel to on-site conferences (based on position) - Paid Time Off (available after 90 days), including: - Vacation Days - Sick Leave - Compensatory Time - One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year - Jury Duty Pay - Paid Time Off for Voting - Paid federal holidays with early release the day prior - Summer Fridays - All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward!Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.

• Process and manage accounts payable and accounts receivable, including invoice tracking, payments, and collections • Prepare and maintain accounting reports, including commission reports, employee reports, and financial summaries • Reconcile credit card statements, bank activity, and merchant transactions • Request, track, and organize receipts and documentation for credit card and expense transactions • Maintain accurate customer and vendor records in accounting systems • Track and monitor operating expenses and support monthly and ongoing reconciliations • Investigate and resolve billing discrepancies, missing payments, and account issues • Support ledger preparation, including AR, AP, collections, and reconciliations • Maintain accurate sales and revenue data within the accounting system • Assist with financial reporting and data preparation for leadership and the Controller • Support ongoing projects and accounting workflows to ensure deadlines are met • Provide professional, responsive support to internal teams and external clients • Perform general reporting, data management, and administrative tasks as needed to support the accounting function